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For Companies At a Glance
- Tasks: Lead client services and ensure smooth delivery of innovative media experiences.
- Company: Join Disney, a global leader in entertainment and storytelling.
- Benefits: Competitive salary, diverse work culture, and opportunities for growth.
- Why this job: Be at the forefront of media evolution and make an impact on beloved stories.
- Qualifications: Experience in broadcast operations and strong communication skills required.
- Other info: Dynamic environment with a focus on creativity and collaboration.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: London, United Kingdom
Business: Disney Entertainment and ESPN Product & Technology
Job Summary
Be part of the storytelling. Global Digital Studio Operations EMEA enables and supports the delivery of world‑class channel experiences and content services across the region. The role is centrally positioned within the Client Services organization, based in London, and works closely with broadcast operations, technology engineering, content operations, and commercial teams across EMEA.
Overall Purpose of the Role
The Manager, Client Services will be the primary point of contact for channel business stakeholders across linear, non‑linear, and direct‑to‑consumer products. They will represent Global Digital Studio Operations EMEA in strategic planning discussions, ensuring technical and operational requirements are embedded in new business initiatives from inception through delivery. The role will also collaborate closely with Content Operations to manage workflows for live‑to‑air requirements, scheduling systems, and transmission capability across the regional hub, shaping operational models that enable future growth and channel evolution. The Manager will support the Senior Manager, Client Services in driving continuous improvement, defining scalable operational frameworks, and enhancing partnership alignment across internal and external teams.
Areas of Responsibility
- Lead and coordinate the delivery of new business operational requirements across multiple lines of business, including linear and non‑linear channel launches, advertising initiatives, and enhancements to existing services.
- Scope, document, and provide operational and technical cost assessments to support new business proposals and planning cycles.
- Own the development and maintenance of operational workflow documentation and training materials to ensure clarity, alignment, and process standardisation.
- Manage interfaces and collaboration with DTCI teams (Broadcast Operations, IT, Media Engineering, Software Engineering) and commercial technology partners to support system integrations and on‑air translation requirements for transmission automation.
- Work closely with EMEA business leads to ensure regional requirements, business rules, and delivery timelines are understood, communicated, and executed accurately.
- Support evaluation, testing, and approval of new channel and system deployments, ensuring adherence to transmission guidelines, operational SLAs, and broadcast quality standards.
- Optimise supplier and third‑party service relationships to enable scalability and drive operational efficiency.
- Contribute to cross‑functional planning sessions, technical deployment reviews, and continuous workflow enhancement initiatives.
Experience & Professional Qualifications
- Significant experience in broadcast operations, post‑production, media technology, or channel services environments.
- Proven experience with media asset management, library systems, workflow orchestration, and resource management.
- Strong understanding of scheduling systems, transmission operations, and on‑air broadcast technologies.
- Demonstrated experience training teams, managing stakeholders, or leading through influence.
- Comfort communicating with technical and non‑technical audiences, including business, legal, and commercial counterparts.
- Strong analytical capabilities and problem‑solving skills, with the ability to evaluate both technical and operational impacts.
- Advanced computer literacy, ideally with exposure to broadcast engineering concepts, structured data systems, and workflow automation.
- Interest in digital media evolution, emerging broadcast technologies, and consumer media trends.
Skills & Competencies
Technical & Job‑Specific Skills- Exceptional communication and stakeholder management.
- Ability to work under pressure and manage competing priorities.
- Highly organised with strong attention to detail.
- Strong proficiency in Microsoft Excel and business productivity tools.
- Ability to build strong cross‑functional relationships.
- Builds Relationships: Engages stakeholders across internal and external networks; resolves conflicts constructively.
- Inspires Creativity & Innovation: Encourages new ideas, challenges assumptions, and supports scalable solutions.
- Communicates Effectively: Tailors communication to audience; facilitates clear understanding and shared alignment.
- Drives Results: Converts strategy into action; holds self and others accountable for delivery and quality.
- Exhibits Professional Excellence: Models integrity, consistency, and resilience; continuously develops skills and knowledge.
Accountability
Reports to: Senior Manager, Client Services, Global Digital Studio Operations EMEA
Accountable for: Execution of operational planning and delivery across new business initiatives; ensuring service readiness and broadcast continuity in line with business timelines and standards.
About Disney Entertainment and ESPN Product & Technology
At Disney Entertainment and ESPN Product & Technology, we’re blending imagination and innovation to reimagine how people experience and engage with the world’s most beloved stories and products. We create amazing experiences, transform the future of media, and build products and platforms that enable connections between people everywhere and the stories and sports they love.
About The Walt Disney Company
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. Disney proudly continues its legacy of creating world‑class stories and experiences for every member of the family.
This position is with The Walt Disney Company Limited, which is part of the Disney Entertainment and ESPN Product & Technology family. The Walt Disney Company Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
Manager, Client Services in City of London employer: The Walt Disney Company
Contact Detail:
The Walt Disney Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Client Services in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Disney or similar companies. Attend events, webinars, or even casual meet-ups to make those valuable connections.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! As a Manager in Client Services, you'll need to convey ideas clearly to both technical and non-technical audiences. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Disney family and ready to contribute to their amazing storytelling.
We think you need these skills to ace Manager, Client Services in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in broadcast operations and client services. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves a lot of stakeholder management, it’s crucial to demonstrate your exceptional communication abilities. Use clear and concise language in your application to reflect how you can engage effectively with both technical and non-technical audiences.
Highlight Your Problem-Solving Skills: We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially those related to media technology or operational efficiency. This will show us that you can drive results under pressure.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at The Walt Disney Company
✨Know Your Stuff
Make sure you brush up on your knowledge of broadcast operations and media technology. Familiarise yourself with the specific tools and systems mentioned in the job description, like scheduling systems and workflow orchestration. This will show that you're not just interested in the role but also understand the technical aspects involved.
✨Showcase Your Communication Skills
As a Manager in Client Services, you'll need to communicate effectively with both technical and non-technical audiences. Prepare examples from your past experiences where you've successfully managed stakeholders or led teams through influence. This will demonstrate your ability to tailor your communication style to different audiences.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, especially around operational challenges or stakeholder management. Think of scenarios where you've had to optimise workflows or resolve conflicts, and be ready to discuss your thought process and the outcomes.
✨Demonstrate Your Passion for Media Evolution
Show your enthusiasm for digital media trends and emerging broadcast technologies. You might want to mention any recent developments in the industry that excite you or how you see the future of media evolving. This will help convey that you're not just looking for a job, but are genuinely invested in the field.