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- Tasks: Lead a team to create magical experiences and maintain high store standards.
- Company: Join Disney Store, a global leader in magical retail experiences.
- Benefits: Enjoy a vibrant work culture, training opportunities, and community engagement initiatives.
- Why this job: Be part of a unique pop-up store and share your passion for Disney with guests.
- Qualifications: Experience in team management and customer service; a love for storytelling is essential.
- Other info: This is a 12-month fixed-term contract at a new location in London.
The predicted salary is between 28800 - 43200 £ per year.
Disney Store is opening a new limited-time retail destination at Westfield White City in June 2025. The pop-up offers fans and families the chance to explore beloved stories and shop a wide range of Disney products in a magical setting.
This is an exciting 12-month opportunity to serve as an Assistant Store Manager. The role involves representing the Disney brand, leading the team in engaging Guests, maintaining high standards, coaching team members, and supporting store performance in the manager's absence.
Primary Responsibilities- Ensure visual merchandising standards are outstanding, including displays and window presentations.
- Monitor sales results and develop action plans to increase sales through product placement.
- Manage visual merchandising activities, including delivery, markdowns, POS placement, and replenishment.
- Coach Cast Members to meet visual standards and provide feedback for improvement.
- Make business decisions that balance priorities to create magical guest experiences.
- Implement strategies to improve KPIs like sales, conversion, and UPT, and explain these to team members.
- Help motivate the team to achieve KPIs through competitions and activities.
- Manage time effectively to meet sales targets and assist others in prioritizing tasks.
- Lead by example to deliver magical experiences and develop team skills in providing exceptional service.
- Engage warmly with guests, listen actively, and tailor interactions to meet their needs.
- Use Disney knowledge and storytelling to surprise and delight guests.
- Stay updated on Disney products and train the team accordingly.
- Plan and monitor guest events and evaluate service performance to improve standards.
- Assist in ensuring compliance with Disney policies, health and safety, and operational procedures.
- Support recruitment, training, discipline, and performance management of team members.
- Maintain brand integrity through grooming and behavior standards.
- Participate in community engagement initiatives like Volunt’EARs.
- Ensure accurate and timely delivery of stock and administrative tasks.
- Possess key holder responsibilities and, where applicable, first aid certification.
- Passionate about Disney and storytelling.
- Experience managing a team and delivering outstanding customer service.
- Excellent communication, organization, and prioritization skills.
- Ability to entertain guests of all ages, especially children.
- Professional appearance and attention to detail.
- Numerical ability and understanding of retail impacts on results.
Disney Store offers high-quality products supporting Disney’s entertainment initiatives, including exclusive lines from Disney, Pixar, Star Wars, and Marvel. With over 240 locations in North America and multiple international locations, Disney Store provides magical shopping experiences.
Disney is a leading global entertainment enterprise with segments in Disney Entertainment, ESPN, and Disney Experiences. It has a rich history of storytelling and operates in over 40 countries, creating universally cherished experiences.
This position is with The Disney Store (UK) Ltd, part of Disney Store. Disney is an equal opportunity employer, fostering a culture of diversity and inclusion.
Assistant Store Manager - 12 Month Fixed Term Contract employer: The Walt Disney Company
Contact Detail:
The Walt Disney Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager - 12 Month Fixed Term Contract
✨Tip Number 1
Familiarise yourself with Disney's brand values and storytelling techniques. Understanding the magic behind Disney will help you connect with the team and guests, showcasing your passion for the brand during interviews.
✨Tip Number 2
Highlight your experience in retail management and customer service. Be ready to share specific examples of how you've led a team to achieve sales targets or improved customer experiences, as this will demonstrate your capability for the role.
✨Tip Number 3
Prepare to discuss your approach to visual merchandising. Since maintaining high standards is crucial for this position, think about how you can creatively enhance product displays and engage guests through visual storytelling.
✨Tip Number 4
Show your enthusiasm for community engagement initiatives. Being involved in activities like Volunt’EARs can set you apart, so be prepared to talk about any relevant experiences or ideas you have for community involvement.
We think you need these skills to ace Assistant Store Manager - 12 Month Fixed Term Contract
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Assistant Store Manager position. Tailor your application to highlight relevant experiences that align with these expectations.
Show Your Passion for Disney: In your cover letter or personal statement, express your enthusiasm for Disney and storytelling. Share specific examples of how this passion has influenced your work or customer service approach.
Highlight Leadership Experience: Emphasise any previous experience managing a team or leading projects. Provide concrete examples of how you motivated team members and improved performance, particularly in a retail environment.
Focus on Customer Service Skills: Demonstrate your commitment to exceptional customer service. Include examples of how you've created positive experiences for customers, especially children, and how you’ve handled challenges in a retail setting.
How to prepare for a job interview at The Walt Disney Company
✨Show Your Passion for Disney
Make sure to express your love for Disney and storytelling during the interview. Share personal experiences or favourite Disney moments that highlight your enthusiasm, as this role is all about creating magical experiences for guests.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Discuss specific situations where you motivated team members or improved performance, as the role requires strong leadership to guide the team effectively.
✨Understand Visual Merchandising
Familiarise yourself with visual merchandising principles and be ready to discuss how you would maintain high standards in the store. You might want to bring ideas on how to create engaging displays that attract customers and enhance their shopping experience.
✨Prepare for Customer Service Scenarios
Think of examples where you've provided exceptional customer service. Be ready to role-play or discuss how you would handle various guest interactions, especially with children, as delivering magical experiences is key to this position.
