Assistant Retail Manager, Pirates of the Caribbean - Disney Theatrical Group (Fixed-Term Contract)

Job Posting Title: Assistant Retail Manager, Pirates of the Caribbean - Disney Theatrical Group (Fixed-Term Contract)

Req ID: 10161054

About the Role & Team

Disney Theatrical Group is looking for an experienced Assistant Retail Manager to help lead merchandise operations for one of our London-based live entertainment productions.

This is an exciting opportunity to combine retail leadership, operational expertise and a passion for creating exceptional guest experiences in the unique environment of live entertainment.

Reporting to and working closely with the Retail Manager, you'll help oversee the day-to-day merchandise operation within the venue, supporting Supervisors and Merchandise Cast Members to drive sales, maintain high operational standards and ensure our merchandise locations consistently reflect Disney's commitment to quality and service.

You’ll play an important role in bringing our retail operation to life, from supporting sales and visual merchandising to managing stock, coaching Cast Members and responding to the changing demands of a busy performance environment. You’ll be a visible, hands-on leader, comfortable working at pace and supporting teams through high guest volumes and changing priorities.

This is a fixed-term position, expected to run for approximately nine months from December 2026.

This is a full-time role predominantly based at the London venue during show days and performance times, with occasional time spent in the office. Flexibility to work mornings, matinees, evenings, weekends and holidays in line with the production schedule will be important.

You’ll join a team grounded in our Disney values, acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.

What You Will Do

Sales & Guest Service

• Support the day-to-day merchandise operation and sales performance during show shifts, helping to set clear goals and supporting the team to deliver strong commercial results.
• Contribute to revenue growth through exceptional service, strong product knowledge and sales initiatives, monitoring trends and recommending opportunities to improve performance.
• Maintain a visible, hands-on leadership presence on the sales floor, leading by example and stepping in to sell or operate a register when required.
• Champion an exceptional and inclusive guest experience, coaching Cast Members on guest engagement and selling techniques while adapting service to meet the needs of diverse audiences.
• Resolve guest concerns confidently and professionally, escalating more complex concerns and service recovery situations to the Retail Manager where appropriate.
• Support online purchasing and ecommerce sales processes where required.

Visual Merchandising

• Support the Retail Manager in creating and maintaining visually engaging merchandise displays and sales locations that reflect Disney's visual merchandising and brand standards.
• Support new product launches and promotional activity, ensuring kiosks, fixtures and selling locations are well organised, functional and presented to a high standard.
• Identify and recommend merchandising opportunities that enhance the guest experience while helping to maximise sales and profitability.

Inventory & Operations

• Support inventory and stock operations, including stock levels, deliveries, replenishment, audits, storage and controls designed to minimise shrinkage and product loss.
• Help maintain accurate inventory, payroll and sales reporting, while ensuring payment procedures, reconciliations and financial controls are followed.
• Support the complete retail operation before, during and after performances and events, ensuring teams, inventory and sales locations are prepared and operational.
• Help manage the complexities of a live entertainment retail environment, including remote stockrooms, temporary storage, multiple sales points and venue-specific procedures.
• Support teams through changing operational conditions, guest volumes, venue restrictions and unexpected challenges, contributing to contingency planning and maintaining high operational standards.
• Build effective relationships with venue management, front-of-house teams, security, production management, performers and other stakeholders to help deliver a seamless guest experience.
• Support the Retail Manager in balancing commercial priorities with operational and show requirements, ensuring retail activity complements and enhances the overall guest experience.

Team Leadership & Development

• Support the recruitment, onboarding, training, coaching and development of Merchandise Cast Members, providing day-to-day leadership and guidance to Supervisors.
• Help create a positive, inclusive and collaborative environment where team members feel supported, recognised and able to perform at their best.
• Contribute to perfo

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