Manager, Store Mgmt, Transactional, EMEA

Be you, be here, be part of the story! At The Walt Disney Company, magic is more than just a word; it’s a way of life. For a century, we’ve been inspiring imaginations, celebrating diversity, and bringing families together through our beloved stories, characters, and experiences. This is an office‑based role. 4 days working in the Hammersmith, London office with 1 day working from home (Monday or Friday).

Contract Type: 12 month FTC

About the role: Content Sales is a dynamic division of TWDC responsible for digital distribution of the full slate of movies and TV content produced by The Walt Disney Company. The Manager, Digital Stores plays a pivotal role in expanding Disney’s digital transactional business across key third‑party digital stores in Europe, covering both ownership (Electronic Home Video Licensing, EHVL) and rental (Transactional Video on Demand, TVOD) models. The individual will work closely with clients in various EMEA (Europe, Middle East & Africa) markets to drive the sales of digital content.

This role is based in the Regional Digital Stores Management Team in London, covering global and local retailers, and has responsibility for the following key areas:

• New releases: drive the successful launch of new content across digital stores in various EMEA markets to achieve revenue targets.
• Catalogue: collaborate with internal and external stakeholders on catalogue projects and price promotional initiatives aimed at driving revenue from library content.
• Project management and ad‑hoc: lead projects and ad‑hoc requests across external accounts and internal teams, focusing on finding efficiencies and revenue opportunities.

The fast‑growing, quick‑changing space crossing digital, technology and business would suit a commercially focused, organised and passionate business professional with a background in digital content. The individual should bring a high attention to detail, have good interpersonal, verbal and written communication skills, and the ability to project‑manage and work effectively under deadlines and in complex environments.

What will you do:

• In partnership with the Senior Manager, act as the lead for designated markets/accounts.
• Manage client relationships with specified accounts to drive on‑store featuring and placement of Disney content, aiming to achieve/exceed revenue targets in line with AOP.
• In partnership with the marketing team, leverage trade marketing assets and investment in store management negotiations to maximize support for TWDC titles across digital stores.
• Maintain a symbiotic working relationship with the trade marketing team on a client and territory level to optimise the owned and bought media campaigns.
• Work with commercial leads to ensure alignment and accurate implementation of deal terms.

Content Management:

• Ensure relevant systems (Salesforce) and internal trackers are updated and distributed to key internal stakeholders to ensure content availability.
• Coordinate with immediate team to implement enhancements required to such systems and trackers.
• Work closely with the wider Store Management, Deal Management, Technical and Marketing teams to ensure that all clients have the required materials for upcoming releases and promotional events.
• Reviewing, recommending and implementing pricing and windowing strategies.
• Collaborate with the wider team on the annual price promotion strategy.

Analytics:

• Track sales and assist finance team regarding new release content forecasting.
• Oversee and monitor content availability, pricing and windowing strategies and digital storefront trends across markets.

Stakeholder Management:

• Effectively communicate applicable account/territory performance updates to relevant internal parties e.g. regional senior management and local leadership.
• Organise and attend business trips when required to participate in industry markets or internal events, preparing agendas and leading presentations.
• Represent and champion the Store Management team with internal stakeholders.

Line Management:

• Direct line management of intern and coordinator, supporting them on day‑to‑day processes and leading their professional development.
• Work closely with the supervisor to ensure the wider team is aligned on deliverables and responsibility distribution.

What will you bring:

• Commercially focused professional, ideally with a background in digital content, preferably within digital store management across multiple EMEA markets.
• Strong client management experience.
• Proven ability to project‑manage and work effectively under deadlines in complex environments.
• Experience in managing or supporting teams, including line management responsibilities.
• Experience collaborating with cross‑functional teams (e.g., marketing, finance, commercial).
• Experience in content management, pricing, and promotional strategies.
• Experience working in fast‑growing, rapidly evolving digital, technology, or business environments.

Skills required:

• Strong understanding of the different distribution models for film and TV content.
• Strong commercial and content management acumen.
• Exceptional interpersonal, verbal, and written communication skills.
• Presentation and negotiation skills, especially in client‑facing situations.
• Ability to work collaboratively across teams and functions.
• Organisational skills and attention to detail.
• Ability to manage multiple priorities and stakeholders across various markets across EMEA.
• Analytical skills for tracking sales, forecasting, and monitoring trends.
• Proficiency in updating and managing internal systems and trackers, utilising Microsoft toolset and CRM systems (Salesforce).
• Leadership skills to support/develop direct reports.

What you need to know:

• Occasional travel may be required.
• Graduate from accredited university preferred.

The Perks:

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Disney+ Subscription
• Excellent parental and guardian leave
• Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group – ENABLED, and our Mental Health & Wellbeing Group, TRUST.

Equal Opportunity Employer Statement: The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

About The Walt Disney Company (EMEA): Disney EMEA aims to drive growth, innovation and brand affinity across an extremely diverse collection of countries with a team of over 6,000 employees operating in 59 markets with offices in 29 countries.

About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences.