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For Companies At a Glance
- Tasks: Lead the team to create magical experiences and drive store performance.
- Company: Join the iconic Walt Disney Company, known for its creativity and innovation.
- Benefits: Enjoy flexible shifts, a vibrant work culture, and opportunities for personal growth.
- Why this job: Be part of a team that brings joy to guests while developing your leadership skills.
- Qualifications: Retail management experience and a passion for Disney are essential.
- Other info: Fixed-term contracts available until January and June 2026.
The predicted salary is between 30000 - 42000 £ per year.
The Floor Manager is part of the management team, and drives the store’s performance.
We have two positions available until January 2026 and June 2026. The position will be 39 hours per week and you will need to be flexible for shifts and weekend work, Monday-Sunday.
What You Will Do
Primary Responsibilities
Takes responsibility for company Visual Merchandising standards, to ensure the presentation of Stage, Backstage and Window Displays is outstanding
Leads and monitors Cast execution of Visual Merchandising standards using guidelines provided in delivery, markdowns, recovery and replenishment, and Stage moves, including checking correct POS
Teaches and guides Cast Members to ensure Disney Visual Merchandising standards are constantly achieved
Drives positive results in key performance indicators including sales, conversion, AGS, UPT, and Magic Touch and able to explain these KPIs to cast members
Drives Cast Members to achieve KPIs, such as GoWiths , through games and activities
Sets priorities and manages time effectively and efficiently
Able to stage manage, lead, and coach Cast Members to provide great Guest Service and prioritise tasks to achieve sales results
Service
Represents the Disney Brand, leading by example to provide Guests with Magical Experiences
Mentors, trains and coaches Cast Members to develop their ability to provide Magical Service
Actively approaches guests in a warm and friendly manner, listens and asks questions to identify and meet Guests’ needs
Coaches Cast Members to identify opportunities to surprise and delight Guests of all ages using Disney product knowledge and Storytelling
Keeps up to date with Disney Knowledge through use of store tools and resources, encourages team to do the same, and builds team knowledge through effective training
Tailors approach to each Guest, and learns quickly when facing new requests or challenges. Uses information to find solutions remembering the Most Important Policy and to always put the Guest first
Plan, manage and monitor effectiveness of scripted and non-scripted events for Guests in both one-on-one and group settings
Drives the performance of the team to achieve and improve Magic Touch (Mystery Shop) results
Contribution
Assists Store Management team to ensure store’s total compliance to Disney Policies, Store Operating Procedures and local employment law (including Health and Safety Procedures, Loss Prevention, and cash handling)
Ensures integrity of the brand by monitoring and maintaining Disney Store grooming guidelines and standards of behaviour
Champions Disney sponsored events that integrate the Disney brand into the local community ( Volunt’EARs ) initiatives that give back and have a positive impact
Processes delivery in a fast and accurate manner following all guidelines and achieving process goals.
Achieves shrinkage results and ensures accuracy when completing Stock Inventory Counts and tasks.
Responsible for implementing a consistently high standard of Administration
Able to assume key holder responsibilities observing Disney policies and procedures
In certain stores, it may be a requirement to be first aid trained, to comply with regulations
Required Qualifications & Skills
Able to work well within a management team to achieve results (experience of responsible role within a management team desirable)
Retail management or supervisor experience
Passionate and knowledgeable about Disney and sharing facts and stories
Enthusiastic about providing customer service to guests of all ages
Warm, approachable and able to communicate well with Guests and team
Basic business acumen (a basic understanding of what impacts commercial results in retail)
Excellent organisation and prioritisation skills
Experience of training or guiding other team members
Able to entertain Guests of all ages, especially children
Highly Professional appearance
Attention to detail and accurate with administration
Sobre The Walt Disney Company:
Specify Locations
#J-18808-Ljbffr
Floor Manager (fixed-term contract) employer: The Walt Disney Company (Germany) GmbH
Contact Detail:
The Walt Disney Company (Germany) GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager (fixed-term contract)
✨Tip Number 1
Familiarise yourself with Disney's brand values and customer service philosophy. Understanding the essence of what makes Disney special will help you connect with the team and demonstrate your passion during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Highlight specific instances where you drove performance or improved customer experiences, as this aligns closely with the responsibilities of a Floor Manager.
✨Tip Number 3
Be ready to discuss key performance indicators (KPIs) relevant to retail management. Brush up on how you can influence sales, conversion rates, and customer satisfaction, as these metrics are crucial for the role.
✨Tip Number 4
Prepare to demonstrate your ability to train and mentor others. Think of ways you've helped team members grow in their roles, as this is essential for fostering a positive work environment and achieving store goals.
We think you need these skills to ace Floor Manager (fixed-term contract)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Floor Manager position. Understand the key responsibilities and required qualifications to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous retail management or supervisory experience. Provide specific examples of how you've driven team performance and achieved key performance indicators in past roles.
Show Your Passion for Disney: Demonstrate your enthusiasm for the Disney brand in your application. Share personal experiences or knowledge about Disney that showcases your passion and understanding of the company’s values and customer service standards.
Tailor Your Application: Customise your CV and cover letter to reflect the skills and qualities mentioned in the job description. Use keywords from the posting, such as 'Visual Merchandising', 'Guest Service', and 'team leadership' to make your application stand out.
How to prepare for a job interview at The Walt Disney Company (Germany) GmbH
✨Show Your Passion for Disney
Make sure to express your enthusiasm for the Disney brand during the interview. Share personal stories or experiences that highlight your love for Disney and how it aligns with the company's values.
✨Demonstrate Leadership Skills
As a Floor Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate and coach others to achieve their goals.
✨Understand Key Performance Indicators (KPIs)
Familiarise yourself with the KPIs mentioned in the job description, such as sales and conversion rates. Be ready to discuss how you can drive these metrics and explain them to your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you've had to handle difficult situations or provide exceptional service, especially to children and families.
