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For Companies At a Glance
- Tasks: Supervise store operations, manage staff schedules, and ensure excellent guest service.
- Company: Join Disney Corporate, a leader in innovative entertainment and employee experience.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and creativity.
- Why this job: Be part of a team that enhances employee experiences and creates exclusive merchandise.
- Qualifications: 3 years of retail experience; strong communication and organisational skills required.
- Other info: Open to applicants with disabilities; inclusive workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about Employee Services and Disney Products? If so, the ESPN Associate Manager, Store Operations role might be perfect for you! Join a team that helps employees navigate company resources and creates exclusive merchandise, enhancing the employee experience. At Disney Corporate, you\’ll see how the company\’s powerful brands come together to create innovative entertainment, working with world-class leaders to keep Disney at the forefront of the industry.
Job Summary:
This position reports to the Manager, TWDC Store.
The ideal candidate will provide outstanding guest service, communicate effectively, generate sales, merchandise products, process deliveries, restock, maintain store visuals, organize storage, and support management by implementing retail and marketing strategies to grow the business.
Responsibilities and Duties:
- Supervise daily store operations and ensure guest service standards are met.
- Create weekly staff schedules and manage time-off requests, adjusting coverage for special projects and deliveries.
- Review staff performance and provide constructive feedback.
- Assist with inventory purchasing and reordering based on trends and guest interest.
- Manage inventory levels, deliveries, invoices, loss prevention, and promotions.
- Oversee floor sets, ensuring displays meet visual standards.
- Maintain a clean and organized store environment, both on stage and backstage.
- Develop marketing tools to promote store services and ensure signage accuracy.
- Monitor sales trends and report activity to leadership weekly.
- Achieve financial and productivity goals through appropriate actions and guest service behaviors.
- Interact with guests/employees, resolving complaints or grievances.
Required Qualifications:
- At least 3 years of retail experience.
- High school diploma or GED; post-secondary education is a plus.
- Ability to lift heavy objects (40 lbs or more) as needed.
- Ability to stand for extended periods.
- Experience handling merchandise and fixtures, including lifting.
- Excellent communication and organizational skills.
- Strong analytical and observational skills for daily operations.
- Knowledge of sales and marketing strategies.
- Creativity and awareness of new trends.
- Experience with visual merchandising and displays.
- Ability to manage multiple projects effectively.
- Experience managing budgets and making sound business decisions.
- Strong interpersonal skills across all levels of the company, including customer service and staff management.
- Professional demeanor.
About The Walt Disney Company (Corporate):
Disability Accommodation for Employment Applications
The Walt Disney Company and its affiliates are equal opportunity employers. We welcome applicants with disabilities and veterans with disabilities. If you need a reasonable accommodation to search or apply for a job, visit our disability accommodations FAQs. We respond only to requests related to online application accessibility due to a disability.
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Associate Manager, Store Operations employer: The Walt Disney Company (Germany) GmbH
Contact Detail:
The Walt Disney Company (Germany) GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Manager, Store Operations
✨Tip Number 1
Familiarise yourself with Disney's core values and employee services. Understanding the company's culture will help you align your responses during interviews and demonstrate your passion for enhancing the employee experience.
✨Tip Number 2
Showcase your retail management experience by preparing specific examples of how you've successfully managed store operations in the past. Highlight any achievements related to guest service, sales growth, or team leadership to make a strong impression.
✨Tip Number 3
Network with current or former employees of Disney or ESPN. Engaging with them can provide valuable insights into the company’s expectations and culture, which can be beneficial during your interview process.
✨Tip Number 4
Prepare to discuss your knowledge of visual merchandising and marketing strategies. Be ready to share ideas on how you would implement these strategies to enhance the store's appeal and drive sales.
We think you need these skills to ace Associate Manager, Store Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience, particularly in store operations and guest service. Use specific examples that demonstrate your ability to manage staff, handle inventory, and implement marketing strategies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for employee services and Disney products. Mention how your skills align with the responsibilities of the Associate Manager role and express your enthusiasm for contributing to the team.
Highlight Relevant Skills: In your application, emphasise your communication, organisational, and analytical skills. Provide examples of how you've successfully managed multiple projects or improved sales through effective merchandising.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at The Walt Disney Company (Germany) GmbH
✨Show Your Passion for Disney
Make sure to express your enthusiasm for Disney products and the employee experience. Share any personal connections you have with the brand, as this will demonstrate your genuine interest in the role.
✨Highlight Your Retail Experience
Discuss your previous retail experience in detail, focusing on how you've successfully managed store operations, provided excellent guest service, and implemented marketing strategies. Use specific examples to illustrate your achievements.
✨Demonstrate Leadership Skills
Since the role involves supervising staff, be prepared to talk about your leadership style. Share experiences where you've effectively managed a team, provided constructive feedback, or resolved conflicts to show that you can lead by example.
✨Prepare for Situational Questions
Anticipate questions that may ask how you would handle specific scenarios, such as managing inventory levels or dealing with customer complaints. Think through your responses in advance to showcase your problem-solving skills and ability to think on your feet.
