At a Glance
- Tasks: Lead incident management and ensure smooth operations for Disney Parks reservation systems.
- Company: Join the magic at The Walt Disney Company, known for creativity and collaboration.
- Benefits: Enjoy a competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Work in a vibrant London office with a focus on community and teamwork.
- Why this job: Be a key player in resolving issues and enhancing guest experiences at Disney.
- Qualifications: Experience in incident management and strong communication skills required.
The predicted salary is between 58983 - 58983 £ per year.
The Walt Disney Company is seeking a proactive incident and service management professional to triage, analyse and resolve issues across Disney Parks reservation systems, ensuring clear updates to stakeholders and minimal business disruption.
Based in our London Hammersmith office, you will join a team that values integrity, inclusion, creativity, collaboration and community.
You will own the incident lifecycle, build strong partner relationships, perform root cause analysis, and help drive.
Technology Helpdesk Lead - Incident & Stakeholder Champion employer: The Walt Disney Company (France)
At Disney+, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions creativity, collaboration, and inclusion. Located in the heart of London, our team enjoys flexible working arrangements, comprehensive benefits including private medical insurance, and unique perks like free park entry and exclusive discounts. We are committed to employee growth through diverse resource groups and a supportive environment that values every voice, making Disney+ a truly rewarding place to advance your career in sports marketing.
Contact Details:
The Walt Disney Company (France) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technology Helpdesk Lead - Incident & Stakeholder Champion
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Walt Disney Company (France). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Walt Disney Company (France) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technology Helpdesk Lead - Incident & Stakeholder Champion
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Walt Disney Company (France):Your cover letter is your chance to shine! Tell us why you want to work at The Walt Disney Company (France) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Walt Disney Company (France)!
How to prepare for a job interview at The Walt Disney Company (France)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
