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For Companies At a Glance
- Tasks: Lead partner growth initiatives and optimise customer experiences for Disney+.
- Company: Join Disney+, a leader in direct-to-consumer video entertainment.
- Benefits: Enjoy 25 days leave, private medical insurance, and free park entry.
- Why this job: Make a real impact on Disney+ growth and customer engagement.
- Qualifications: Experience in DTC business and strong analytical skills required.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About the Role & Team
Disney+ is The Walt Disney Company’s Direct-to-Consumer (DTC) video entertainment service, delivering world-class content from Disney, Pixar, Marvel, Star Wars, National Geographic and Star. Available across multiple platforms, Disney+ offers an easy-to-use experience for millions of customers globally. Within EMEA, our partners are one of the most powerful channels for Disney+ growth. This role is pivotal in shaping how customers experience Disney+ through our partner ecosystem. By optimising the entire lifecycle for partner-acquired customers - from first awareness through activation, engagement, and retention - you will directly impact KPIs that matter most: activation rates, engagement levels, and customer lifetime value.
What You’ll Do
- Lead Partner Lifecycle Growth: Set the direction for the full lifecycle for partner-acquired customers, delivering initiatives and creating frameworks that increase sign-ups, drive higher activation, improve content discovery, boost engagement, and extend lifetime value.
- Drive Strategic Analysis & Insights: Use data, insights, and modelling to identify and evaluate growth opportunities. Translate complex data into clear narratives and actionable recommendations.
- Influence Product & CX Improvements: Operate at the intersection of commercial and product/tech, collaborating with Product, VX, Technical Account Management, Merchandising, Partner Marketing, Legal, and global/local market teams to optimise partner-integrated experiences and deliver customer-first solutions.
- Coordinate Cross-Functional Delivery: Ensure major partner lifecycle initiatives - such as new product feature launches, merchandising transformations, or high-impact marketing campaigns - are delivered on time, in scope, and with measurable KPI impact.
- Executive-Level Engagement: Prepare and deliver well-structured presentations for DTC leadership, explaining complex situations clearly and simply.
Key Performance Indicators
- Growth in Disney+ subscribers and revenues acquired through third-party partnerships.
- Partner activation metrics (activation rates, time to activate).
- Partner engagement metrics (weekly hours streamed, reduction in non-streamers).
- Reduction in churn for partner-acquired customers.
Required Experience & Skills
- Ability to analyse and optimise customer lifecycles to deliver better experiences and outcomes.
- A self-starter who thrives in a matrix organisation, effectively delivers through others, and is comfortable navigating ambiguity.
- Experience in a DTC business improving customer experience and driving engagement.
- Strong commercial and product/tech acumen, with experience bridging both areas.
- Skilled in leveraging data and insights to identify opportunities and influence decision-making.
- Competent in modelling and translating data into compelling business recommendations.
- Proven success working cross-functionally to deliver complex initiatives in a fast-paced environment.
- Familiarity with OTT, Pay TV, Telco, and partner ecosystems is a plus.
- Highly organised, able to balance multiple priorities and maintain clarity under pressure.
- Self-motivated and comfortable working independently with minimal supervision.
- Strong communication skills, including proficiency in creating executive-ready presentations and memos using PowerPoint, Word, and Google Suite.
The Perks:
- 25 days annual leave
- Private medical insurance & dental care
- Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
- Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
- Disney+ Subscription
- Excellent parental and guardian leave
- Employee Resource Groups – Disney MOSAIC, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.
Senior Manager, Partner Growth EMEA in London employer: The Walt Disney Company (EMEA)
Contact Detail:
The Walt Disney Company (EMEA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Partner Growth EMEA in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Disney+ on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Disney+'s partner ecosystem. Know their partners and how they contribute to growth. This shows you're genuinely interested and ready to hit the ground running!
✨Tip Number 3
Practice your presentation skills! Since you'll need to present to DTC leadership, being able to convey complex ideas simply is key. Grab a friend and run through your pitch to get comfortable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Disney+.
We think you need these skills to ace Senior Manager, Partner Growth EMEA in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Manager, Partner Growth EMEA role. Highlight your experience in optimising customer lifecycles and driving engagement, as these are key aspects of the job.
Showcase Your Data Skills: Since this role involves a lot of data analysis, don’t forget to mention any relevant experience you have with data insights and modelling. We want to see how you can translate complex data into actionable recommendations!
Highlight Cross-Functional Experience: This position requires collaboration across various teams, so be sure to emphasise any past experiences where you've successfully worked with different departments. It’s all about showing us you can navigate a matrix organisation!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at The Walt Disney Company (EMEA)
✨Know Your Numbers
Before the interview, dive deep into Disney+'s performance metrics and partner growth strategies. Be ready to discuss how you can leverage data to drive activation rates and customer lifetime value. Showing that you understand the KPIs will impress your interviewers.
✨Master the Art of Storytelling
Prepare to translate complex data into compelling narratives. Think of examples from your past where you've used insights to influence decisions or improve customer experiences. This will demonstrate your ability to communicate effectively with both technical and non-technical stakeholders.
✨Cross-Functional Collaboration
Highlight your experience working across different teams. Be ready to share specific examples of how you've successfully coordinated initiatives involving product, marketing, and tech teams. This shows you can navigate a matrix organisation and deliver results.
✨Presentation Skills on Point
Since you'll be preparing presentations for executive-level engagement, practice creating clear and concise slides. Use PowerPoint or Google Suite to showcase your ability to present complex information simply. Bring a sample presentation to discuss during the interview if possible!
