At a Glance
- Tasks: Engage with individuals experiencing homelessness and provide essential support services.
- Company: The Wallich, a leading charity tackling homelessness in Wales.
- Benefits: Flexible hours, supportive team environment, and opportunities for personal growth.
- Other info: Join a diverse team committed to co-production and community impact.
- Why this job: Make a real difference in people's lives while developing your skills in a collaborative setting.
- Qualifications: Experience in outreach or support work, and a valid driving licence.
The predicted salary is between 30000 - 40000 £ per year.
Hours of Work: 37.5 hours per week, Monday - Friday 09:00-17:00 with some flexibility.
Contract: Fixed term until May 2027.
The Wallich is a leading homelessness and rough sleeping charity in Wales. The project is funded through The National Lottery Community Fund and operates across Swansea NPT working with people who have multiple overlapping and unmet needs. We are a team of professionals from different organisations that come together to provide Assessments, Interventions and Support together in one place which we call the Swansea NPT 360, with the aim of engaging vulnerable individuals in support services and signposting to relevant support.
Purpose of Role:
- This role will be responsible for developing a programme of engagement with those with lived experience of homelessness throughout Swansea NPT as part of the Swansea NPT 360 project.
- Using the principles of Co-Production and working closely with the Co-Production Network for Wales, the program will contribute to a strong organisational culture of co-design and Co-Production.
- They will also provide housing-related support to vulnerable individuals—such as those experiencing homelessness, mental health challenges, or substance misuse—within a collaborative MDT setting.
- The goal is to promote independence, tenancy sustainment, and improved wellbeing.
- This role will utilise an assertive outreach approach to build engagement and trust within the project.
The aims are as follows:
- Develop and implement person-centred support plans in collaboration with service users and MDT colleagues.
- Provide practical support with housing applications, tenancy agreements, budgeting, and daily living skills.
- Liaise with health professionals, social workers, and other agencies to coordinate holistic support.
- Conduct risk assessments and contribute to safeguarding processes.
- Support clients through crisis situations and transitions, including hospital discharge or move-on accommodation.
- Maintain accurate records and contribute to service reviews and audits.
- To embed a culture of co-production and use the principles to ensure that individuals with lived experience are provided with an equality of opportunity to express their views and are involved with the design and delivery of all aspects of the project and are represented across all levels.
- Consult with and involve clients in the development and delivery of services.
- Use coproduction to inform service development at every stage and level.
- Research, develop, organise and deliver activities both formal and informal to facilitate coproduction.
This role is subject to an Enhanced DBS disclosure. Please note: Driving Licence and access to own vehicle is essential for this role.
Further Information: Closing date for this vacancy is 11th June 2026 at 09:00am. The Wallich reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.
Equality & Diversity Statement: At The Wallich, we’re fully committed to supporting and improving Equity, Diversity and Inclusion to ensure we’re the best community we can be. We welcome and encourage applications from all backgrounds and if you would like any support with your application or to discuss any adjustments that you may require, please contact recruitment@thewallich.net or call 02920 668 464.
Outreach Support Worker - Swansea NPT 360 employer: The Wallich
The Wallich is an exceptional employer dedicated to making a meaningful impact in the community, particularly in supporting vulnerable individuals facing homelessness. With a strong emphasis on co-production and collaboration, employees benefit from a supportive work culture that values diversity and inclusion, alongside opportunities for professional growth and development. Located in Swansea, the role offers a chance to engage directly with those in need, fostering independence and wellbeing while working within a dynamic multi-disciplinary team.
StudySmarter Expert Advice🤫
We think this is how you could land Outreach Support Worker - Swansea NPT 360
✨Tip Number 1
Get to know the organisation! Before your interview, check out The Wallich's website and social media. Understanding their mission and values will help you connect your experiences with what they do.
✨Tip Number 2
Practice your outreach skills! Think about how you would engage with vulnerable individuals. Role-play scenarios with a friend or family member to build your confidence in using an assertive outreach approach.
✨Tip Number 3
Show your passion for co-production! Be ready to discuss how you’ve involved service users in past projects. Highlight any experiences where you’ve collaborated with others to create effective support plans.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you on their radar!
We think you need these skills to ace Outreach Support Worker - Swansea NPT 360
Some tips for your application 🫡
Know the Role:Before you start writing, make sure you really understand what the Outreach Support Worker role is all about. Check out the job description and think about how your skills and experiences align with the responsibilities mentioned. This will help you tailor your application to show us why you're the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us your story and explain why you're passionate about working in homelessness support. Make sure to highlight any relevant experience and how you can contribute to our co-production approach. Keep it engaging and personal!
Tailor Your CV:Don’t just send us a generic CV! Tailor it to reflect the skills and experiences that are most relevant to the role. Use keywords from the job description and focus on achievements that demonstrate your ability to engage with vulnerable individuals and work collaboratively in a team.
Apply Early and Follow Up:We encourage you to apply as soon as possible since we might close the vacancy early if we get enough applications. After you’ve submitted your application through our website, don’t hesitate to follow up if you haven’t heard back. It shows your enthusiasm and commitment to joining our team!
How to prepare for a job interview at The Wallich
✨Know the Organisation
Before your interview, take some time to research The Wallich and its mission. Understand their approach to homelessness and how they work with vulnerable individuals. This will not only show your genuine interest but also help you align your answers with their values.
✨Highlight Relevant Experience
Make sure to prepare examples from your past experiences that demonstrate your ability to engage with people facing challenges similar to those described in the job role. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Co-Production Skills
Since this role involves co-production, be ready to discuss how you've successfully collaborated with others in previous roles. Share specific instances where you’ve involved service users in decision-making or programme development, showcasing your commitment to inclusive practices.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the Swansea NPT 360 project and how the team collaborates. This shows your enthusiasm for the role and helps you gauge if the organisation is the right fit for you.
