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- Tasks: Support individuals and families in their homes, managing caseloads and assessments.
- Company: Join The Wallich, a leading charity tackling homelessness in Wales.
- Benefits: Enjoy flexible hours, a supportive work culture, and opportunities for personal growth.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: A driving licence and access to a vehicle are essential; passion for helping others is key.
- Other info: Applications from all backgrounds are encouraged; we value diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Hours of Work: 37.5 hours per week – 09:00-17:00 Monday – Friday with some flexibility.
The Wallich is a leading homelessness and rough sleeping charity in Wales. For more information about our innovative work to support people across the country, visit The Wallich website. Find out about Wales\’ leading homelessness charity, The Wallichwww.thewallich.com/about-us
Project Description
Wrexham Floating Support service provides housing related support to individuals and families in their homes or community. You will be responsible for maintaining a caseload through responding to referrals, carrying out needs and safety assessments and support plans. You will support service usersto achieve their goals by providing information, advice and guidance that enables service users to make informed decisions, signposting where needed, and coordinating planned service withdrawals.
Purpose of Role
To assist the Service Manager in the day-to-day running of the Services which fall under the responsibility of this role, ensuring objectives and targets are met in line with contract requirement and organisational values, working in partnership with internal stakeholders where required. To also assist in ensuring that staff and service users have the best possible support in place, allowing for the service to achieve its main aims and objectives.
This role is subject to an Enhanced DBS disclosure.
Please note: Driving Licence and access to own vehicle is essential for this role.
We are not utilising agencies with this role and kindly ask that agencies do not approach to assist us with this vacancy.
Follow the link below to view the full job description and person specification. Please refer to this information when completing your CV and Cover Letter; see ourApplication Guidancepage for tips on what to include:
Closing date for this vacancy is 4th August 2025 at 09:00am.
The Wallich are shortlisting and interviewing candidates as they are received and reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.
At The Wallich, we’re fully committed to supporting and improving Equity, Diversity and Inclusion to ensure we’re the best community we can be. There is always still room to evolve and improve and we are striving to create an environment where all staff can bring their authentic selves to the workplace. We welcome and encourage applications from all backgrounds and if you would like any support with your application or to discuss any adjustments that you may require, please contact recruitment@thewallich.net or call 02920 668 464
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Assistant Service Manager - Wrexham Floating Support employer: The Wallich
Contact Detail:
The Wallich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager - Wrexham Floating Support
✨Tip Number 1
Familiarise yourself with The Wallich's mission and values. Understanding their approach to homelessness and support services will help you align your responses during interviews, showcasing your commitment to their cause.
✨Tip Number 2
Network with current or former employees of The Wallich. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to manage caseloads and support individuals effectively. Highlighting these skills will show that you are ready to take on the responsibilities of the Assistant Service Manager role.
✨Tip Number 4
Be ready to discuss your understanding of the challenges faced by service users in a floating support context. Showing empathy and knowledge about the issues they encounter will set you apart as a candidate who truly cares about making a difference.
We think you need these skills to ace Assistant Service Manager - Wrexham Floating Support
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Assistant Service Manager position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about working with The Wallich. Mention specific experiences that demonstrate your ability to support individuals and families in need.
Highlight Relevant Experience: In your CV, focus on previous roles or volunteer work that involved case management, support services, or working with vulnerable populations. Use quantifiable achievements to showcase your impact in those roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Wallich
✨Understand the Organisation
Before your interview, take some time to research The Wallich and its mission. Familiarise yourself with their innovative work in homelessness support, as this will show your genuine interest in the role and help you align your answers with their values.
✨Highlight Relevant Experience
Make sure to prepare examples from your past experiences that demonstrate your ability to manage caseloads, conduct assessments, and provide support. Tailor your responses to reflect how your skills can directly benefit the Wrexham Floating Support service.
✨Showcase Your Communication Skills
As an Assistant Service Manager, effective communication is key. Be ready to discuss how you have successfully communicated with service users and stakeholders in the past, and how you can facilitate collaboration within the team.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the role, team dynamics, or future projects at The Wallich. This shows your enthusiasm and helps you assess if the organisation is the right fit for you.
