Administrative Support Worker - Pembrokeshire (30 Hours)
Administrative Support Worker - Pembrokeshire (30 Hours)

Administrative Support Worker - Pembrokeshire (30 Hours)

Full-Time 19731 - 19731 £ / year (est.) No home office possible
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The Wallich

At a Glance

  • Tasks: Support individuals experiencing homelessness by providing essential aid and guidance.
  • Company: Join The Wallich, a leading charity dedicated to tackling homelessness in Wales.
  • Benefits: Flexible hours, competitive salary, and a chance to make a real difference.
  • Why this job: Empower people to overcome challenges and improve their lives in a supportive environment.
  • Qualifications: Strong communication skills and a passion for helping others.
  • Other info: Be part of a diverse team committed to equity and inclusion.

The predicted salary is between 19731 - 19731 £ per year.

Hours of Work: 30 hours per week, Monday - Friday 10:00-16:00 with some flexibility.

Pro Rata'd Salary: £19,731.60 per annum.

The Wallich is a leading homelessness and rough sleeping charity in Wales. For more information about our innovative work to support people across the country, visit The Wallich website.

Project Description: The project operates across Pembrokeshire, identifying and working with individuals that are sleeping rough. The service operates flexibly across 7 days offering humanitarian aid in the form of food provision, issue of sleeping bags, warm clothing and toiletries and by helping to resolve issues, such as housing, healthcare, financial and substance misuse, by offering advice, guidance through a range of support and referrals to relevant specialist services. The service will be especially beneficial for clients who are leading extremely chaotic lifestyles as they are able to meet and engage with Assertive Outreach Workers on a regular basis.

Purpose of Role: To provide support to the Pembrokeshire Assertive Outreach team covering the duty desk enabling and empowering Service Users to address housing and/or personal difficulties, build their skills and confidence, and ultimately improve their ability to maintain their accommodation. The support will not create or increase dependence. It will ‘do with’ rather than ‘do for’, so it’s likely that support will involve accompanying Service Users initially, in order to familiarise them with an activity or appointment. Support will help people improve their control, understanding and involvement in dealing with the issues that affect them, and assist Service Users to achieve their preferred outcomes.

This role is subject to an Enhanced DBS disclosure. We are not utilising agencies with this role and kindly ask that agencies do not approach to assist us with this vacancy.

Closing date for this vacancy is 24th February 2026 at 09:00am. The Wallich reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.

At The Wallich, we’re fully committed to supporting and improving Equity, Diversity and Inclusion to ensure we’re the best community we can be. We welcome and encourage applications from all backgrounds and if you would like any support with your application or to discuss any adjustments that you may require, please contact recruitment@thewallich.net or call 02920 668 464.

Administrative Support Worker - Pembrokeshire (30 Hours) employer: The Wallich

The Wallich is an exceptional employer dedicated to making a meaningful impact in the community, particularly in Pembrokeshire, where our team works tirelessly to support individuals experiencing homelessness. We foster a collaborative and inclusive work culture that prioritises employee growth through ongoing training and development opportunities, ensuring that every staff member can contribute to our mission while advancing their own career. With flexible working hours and a commitment to equity, diversity, and inclusion, The Wallich offers a rewarding environment for those looking to make a difference in people's lives.
The Wallich

Contact Detail:

The Wallich Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Administrative Support Worker - Pembrokeshire (30 Hours)

✨Tip Number 1

Network like a pro! Reach out to people in your field, attend local events, or join online groups related to homelessness and outreach work. You never know who might have the inside scoop on job openings or can put in a good word for you.

✨Tip Number 2

Be proactive! Don’t just wait for job postings to pop up. Research organisations like The Wallich and reach out directly to express your interest. A friendly email or call can make a huge difference and show your enthusiasm.

✨Tip Number 3

Prepare for interviews by practising common questions and scenarios related to administrative support and outreach work. Think about how you can demonstrate your skills in empowering service users and building their confidence.

✨Tip Number 4

Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at The Wallich and making a difference in Pembrokeshire.

We think you need these skills to ace Administrative Support Worker - Pembrokeshire (30 Hours)

Communication Skills
Empathy
Problem-Solving Skills
Interpersonal Skills
Organisational Skills
Flexibility
Teamwork
Crisis Management
Client Support
Knowledge of Housing Issues
Understanding of Substance Misuse
Ability to Work Independently
Adaptability

Some tips for your application 🫡

Read the Job Description Carefully: Before you start writing, make sure to read the job description thoroughly. It’s packed with clues about what The Wallich is looking for, so tailor your CV and cover letter to highlight how your skills and experiences match their needs.

Show Your Passion for the Cause: The Wallich is all about supporting those in need, so let your passion shine through! In your application, share why you’re interested in working with vulnerable individuals and how you can contribute to their mission.

Be Clear and Concise: When it comes to your written application, clarity is key. Use straightforward language and keep your sentences short. This makes it easier for us to see your qualifications without getting lost in jargon.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the resources you need to make your application stand out!

How to prepare for a job interview at The Wallich

✨Know the Organisation

Before your interview, take some time to research The Wallich and its mission. Understanding their work with homelessness and rough sleeping will help you connect your skills and experiences to their goals, showing that you're genuinely interested in the role.

✨Showcase Your Empathy

In this role, you'll be working closely with individuals facing challenging situations. Be prepared to share examples of how you've demonstrated empathy and support in previous roles. This will highlight your ability to engage with Service Users effectively.

✨Prepare for Scenario Questions

Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of specific scenarios where you've had to support someone through a tough time, and be ready to discuss how you approached it and what the outcomes were.

✨Ask Thoughtful Questions

At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you determine if it's the right fit for you.

Administrative Support Worker - Pembrokeshire (30 Hours)
The Wallich
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