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- Tasks: Ensure visitor safety and enhance experiences while safeguarding the Collection.
- Company: Join a prestigious museum with a commitment to art and culture.
- Benefits: Competitive salary, full-time hours, and opportunities for personal growth.
- Why this job: Be part of an inspiring environment and make a difference in visitor experiences.
- Qualifications: Strong communication skills and a passion for art and culture.
- Other info: Dynamic role with potential for involvement in exciting events.
The predicted salary is between 28808 - 28808 £ per year.
Location: W1U 3BN
Category: Front of house/visitor services
Salary: The salary for this role is £28,808 per annum.
Contract type: Fixed Term Contract
Hours: Full time
Telephone: 02075639544
Responsibilities:
- Safeguard the Collection, its building and furnishings against all hazards.
- Maintain order by ensuring that all visitors conform to the expected standards of behaviour and conduct as set out in the Collection’s Visitor Admissions Policy.
- Apply the necessary controls and procedures to protect the Collection’s works of art from loss or damage.
- Ensure that visitors or contractors do not touch the exhibits.
- Protect the safety of visitors at all times and follow the procedures relating to fire safety and evacuation.
- Monitor crowd levels and visitor flow, implementing crowd management procedures as and when necessary.
- Enhance visitors’ experiences by responding helpfully to queries from members of the public and offering assistance where necessary, including assisting the public and other enquirers in finding specific locations and facilities.
- Report and handle any incidents and concerns as they arise in the galleries.
- Positively and professionally represent the Collection to all visitors, ensuring uniforms are kept in good order and reporting any defects immediately.
- Support the daily operational needs of the Collection assisting as required across a range of visitor services including the Front Desk and Ticketing (sales, redemption and audio guide management).
- Monitor contractors on site, enforcing Collection regulations and ensuring health and safety best practice is observed, reporting any incidents or concerns to the Gallery Team Manager and/or the Gallery Team Supervisor.
- Carry out light cleaning duties.
- Perform other reasonable duties assigned by the Gallery Team Manager and the Gallery Team Supervisor.
- Respond to all emergencies calmly and effectively within a timely manner.
- Respond to first aid calls (when trained).
- Contribute positively to improving visitor satisfaction.
Out of Hours Events (Optional):
- Monitor the safe delivery of equipment through the galleries during event set up and pack down.
- Ensure the safety of the Collection is maintained throughout the course of the event.
- Assist and direct guests as required.
- Cover ‘hot spots’ during set up and pack down.
- Escort and invigilate contractors.
- Invigilate busy areas/assisting colleagues upon request and reporting concerns to the Gallery Team Manager/Supervisor or Event Manager.
Full Time Gallery Team Member - Fixed Term Contract in Brighton employer: The Wallace Collection
Contact Detail:
The Wallace Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full Time Gallery Team Member - Fixed Term Contract in Brighton
✨Tip Number 1
Get to know the Collection before your interview! Familiarise yourself with the exhibits and visitor services. This will not only help you answer questions but also show your genuine interest in the role.
✨Tip Number 2
Practice your crowd management skills! Think about how you would handle different scenarios with visitors. Being able to demonstrate your ability to maintain order and enhance visitor experiences will set you apart.
✨Tip Number 3
Dress to impress! Since you'll be representing the Collection, make sure your attire is professional and tidy. A good first impression can go a long way in showing you're serious about the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Full Time Gallery Team Member - Fixed Term Contract in Brighton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about being a Full Time Gallery Team Member and how you can contribute to enhancing visitor experiences.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any relevant experience in visitor services or front of house roles. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Wallace Collection
✨Know the Collection Inside Out
Before your interview, take some time to research the Collection thoroughly. Understand its history, key exhibits, and visitor policies. This knowledge will not only impress the interviewers but also show that you’re genuinely interested in the role.
✨Demonstrate Your People Skills
As a Gallery Team Member, you'll be interacting with visitors constantly. Prepare examples of how you've successfully handled customer queries or difficult situations in the past. Highlight your ability to enhance visitor experiences and maintain a positive atmosphere.
✨Showcase Your Safety Awareness
Given the responsibilities around safeguarding the Collection and ensuring visitor safety, be ready to discuss your understanding of health and safety protocols. Share any relevant experiences where you’ve had to manage crowd control or respond to emergencies.
✨Dress the Part
First impressions matter! Make sure to dress smartly for your interview, reflecting the professional image expected in a gallery setting. A neat appearance shows respect for the role and the Collection, setting a positive tone from the start.
