At a Glance
- Tasks: Lead hotel operations and deliver exceptional guest experiences with a focus on hospitality.
- Company: Join Hilton, a global leader in hospitality with a rich legacy.
- Benefits: Enjoy incredible travel perks, paid parental leave, and mental health resources.
- Other info: Be part of an award-winning workplace culture that values teamwork and innovation.
- Why this job: Make a real impact in a prestigious hotel while developing your leadership skills.
- Qualifications: Experience as a General Manager in upscale hotels and strong leadership abilities.
The predicted salary is between 60000 - 80000 € per year.
Exceptional Hospitality Starts with You. A Hilton General Manager is a hospitality leader, a brand ambassador, and a steward of Hilton's legacy of delivering exceptional guest experiences. At the heart of every Hilton hotel is a commitment to warm, reliable, and hospitable service-and the General Manager brings this to life through thoughtful leadership and operational excellence.
About the Hilton Brand: For nearly a century, Hilton Hotels & Resorts has been proudly welcoming the world's travellers. With more than 584 hotels across six continents, Hilton Hotels & Resorts provides the foundation for exceptional travel experiences and values every guest who walks through its doors. The most recognised name in the industry, Hilton remains synonymous with the word 'hotel'.
The Property: Blending Edwardian grandeur with modern comfort, The Waldorf Hilton sits in the heart of London's theatre district-just four minutes from the Royal Opera House and within a mile of Covent Garden, the British Museum, and Trafalgar Square-offering guests unique flavours at Wild Monkey, Good Godfrey's, and the vibrant South African restaurant, The Potluck Club.
How You'll Make an Impact: As a General Manager at a Hilton property, you're not just leading hotel operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Your responsibilities will include:
- Lead with Hilton's commitment to exceptional hospitality: Oversee all hotel operations to deliver warm, reliable, and hospitable service-ending every guest experience is seamless, consistent, and reflective of the brand's high standards.
- Drive performance and profitability: Manage revenue, budgets, and cost controls to achieve financial targets while balancing operational efficiency with innovative guest experiences.
- Oversee property priorities: Lead capital projects, refurbishments, and service initiatives to maintain operational excellence and brand alignment.
- Set and execute strategic direction: Shape short- and long-term goals, making decisions in the best interests of the hotel, the Hilton brand, and Hilton's long-term vision.
- Inspire and develop talent: Provide visionary leadership to the executive team and all Team Members, embedding Hilton's values and fostering a team of passionate and creative professionals.
- Strengthen communication and collaboration: Hold regular briefings with the Heads of Department (HOD) team and maintain strong relationships with owners, auditors, and Hilton stakeholders to ensure alignment and accountability.
- Commit to continuous improvement: Uphold and exceed Hilton service standards, respond to audits proactively, and drive innovation and operational integrity across the business.
What It Takes to Make the Stay: At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
The ideal candidate is a strategic and hands-on leader, with a strong focus on owner relations, commercial performance, and operational excellence. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Demonstrated success as a General Manager leading a full service, upscale Hilton hotel with diverse F&B venues and a significant conference and events operation.
- Experience with managing renovation and subsequent repositioning is an advantage as is previous London market exposure.
- Strong owner relationship management skills and being a confident, credible presenter, capable of engaging an ownership group through professional use of presentation technology.
- Passion for delivering memorable guest experiences that reflect the brand promise.
- A track record of driving innovative commercial growth, particularly in food drink.
- Highly visible leadership style that builds strong teams, partnerships, and networks.
- Strong business acumen in budget management, revenue forecasting, and strategic planning.
- Resilience, sound judgment, and the ability to balance strategic vision with operational execution.
- Degree or diploma in Hotel Management or equivalent.
- Fluency in English (spoken and written).
How We'll Help You Thrive: At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:
- Incredible travel perks- Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program.
- Paid parental leave- Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents.
- Crisis concierge- In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.
- Mental health resources- Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).
Join an Award-Winning Workplace Culture: At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With 24 world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
General Manager - The Waldorf Hilton, London employer: The Waldorf Hilton, London
At The Waldorf Hilton, London, we pride ourselves on being an exceptional employer that values the wellbeing and growth of our Team Members. With a commitment to fostering a supportive work culture, we offer unmatched benefits including extensive travel perks, paid parental leave, and mental health resources, all while providing opportunities for professional development in one of the world's most iconic hospitality settings. Join us to be part of a team that not only delivers memorable guest experiences but also invests in your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - The Waldorf Hilton, London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy about reaching out to current or former Hilton employees on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for hospitality during interviews. Share stories that highlight your commitment to exceptional guest experiences. Remember, it’s all about spreading that warmth and light that Hilton is known for, so let your personality shine through!
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences. How did you handle a difficult guest? What innovative solutions did you implement? Being ready with these stories will help you stand out as a strategic and hands-on leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at Hilton, including roles that match your skills and passion for hospitality.
We think you need these skills to ace General Manager - The Waldorf Hilton, London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific examples of how you've created memorable experiences for guests in the past. We want to see that you truly understand what it means to deliver exceptional service.
Tailor Your Application:Make sure to customise your application to reflect the values and expectations outlined in the job description. Highlight your leadership skills and operational excellence, as these are key to being a successful General Manager at Hilton. We appreciate when candidates take the time to align their experience with our needs!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to easily understand your qualifications and how they relate to the role. A well-structured application makes a great first impression!
Apply Through Our Website:Don’t forget to submit your application through our official website! This ensures that your application is processed correctly and gives you the best chance of being noticed by our hiring team. We can’t wait to see what you bring to the table!
How to prepare for a job interview at The Waldorf Hilton, London
✨Know Your Hospitality Inside Out
Make sure you understand Hilton's commitment to exceptional hospitality. Familiarise yourself with their core values and how they translate into guest experiences. Be ready to share examples of how you've delivered memorable service in your previous roles.
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Prepare to discuss how you inspire and develop your team. Think of specific instances where you've led a team through challenges or driven performance improvements, and be ready to share those stories.
✨Be Financially Savvy
Since managing budgets and driving profitability is key, brush up on your financial acumen. Be prepared to discuss your experience with revenue management and cost controls. You might even want to bring along some examples of how you've successfully managed finances in past roles.
✨Engage with Owner Relations
Strong owner relationship management skills are essential for this role. Think about how you've built relationships with stakeholders in the past. Be ready to demonstrate your confidence and credibility when discussing how you would engage with ownership groups.
