At a Glance
- Tasks: Lead operations across multiple venues, ensuring excellence in service and guest experience.
- Company: Join a dynamic group of independent restaurants with a strong brand presence.
- Benefits: Enjoy a competitive salary, benefits package, and opportunities for professional growth.
- Other info: Be part of an ambitious team with exciting growth plans in the West Country.
- Why this job: Shape the future of a renowned restaurant brand while working with a passionate team.
- Qualifications: 3+ years in multi-site management, strong leadership, and a passion for hospitality.
The predicted salary is between 38250 - 46750 £ per year.
The Walcot Group is a collection of independent restaurants and hospitality businesses founded in the West Country with locations in Bath, Frome, Corsham, Bristol and Cardiff. With more growth on the horizon we’re seeking an ambitious Operations Manager with proven multi-site experience to join our team. They will be accountable for driving performance and standards across our multiple venues.
Working alongside the Head Office Team, they will ensure each venue meets its commercial, service, and operational objectives, while maintaining the group’s culture of excellence and hospitality. This role is a true Ambassador for the Walcot Brand, setting and maintaining the Groups standards of excellence day to day.
Key Accountabilities:
- Working with the Head Office Team across sites;
- Overseeing site operations: Leading all operational departments on site, including front and back of house, and ensuring the successful execution of daily tasks.
- Financial management: Working with the GM and the Finance Team to set and manage budgets, P&L reporting, and sales to meet financial goals.
- Staff management: Inspiring, developing, and holding staff accountable, including working closely with the Head of People & Culture in setting training programs and working on succession planning.
- Guest experience: Working with Head Office & Executive Chef team, ensure high standards of product, service, customer satisfaction, and a seamless guest journey.
- Compliance: Ensuring all operations comply with health and safety standards and regulations.
About You...
- 3+ years proven multi-site management experience within premium restaurants or a hospitality group an advantage but not a deal breaker.
- Flexible, resilient, and highly organised, with the ability to thrive in a fast-paced environment.
- Strong commercial acumen with the ability to analyse data and implement improvements.
- Exceptional leadership skills with the ability to inspire and develop teams.
- A passion for hospitality, guest experience, and operational excellence. This role leads by example - setting the standards and maintaining them.
- Proficiency with Polaris, Tevalis, Alert65, Seven Rooms, CPL or similar Hospitality tech.
- Experience of a Founder led business or start up a bonus.
- Pre-opening experience within a high end innovative restaurant group or multi site environment an advantage.
Why Join Us?
- Opportunity to shape and grow one of the West Countries most recognised restaurant brands.
- Work within a passionate, supportive team.
- Competitive salary and benefits package.
- Be part of an ambitious group with exciting growth plans.
Operations Manager in Taunton employer: The Walcot Group
The Walcot Group is an exceptional employer, offering a vibrant work culture that values passion and excellence in hospitality. As an Operations Manager, you will have the opportunity to shape one of the West Country's most recognised restaurant brands while working alongside a supportive team dedicated to your professional growth. With competitive salaries, a comprehensive benefits package, and exciting growth plans, this role promises a rewarding career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Taunton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Walcot Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Walcot Group
Don't be shy about reaching out to The Walcot Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager in Taunton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Walcot Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Walcot Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
