At a Glance
- Tasks: Lead operations across multiple venues, ensuring excellence in service and guest experience.
- Company: Join the Walcot Group, a dynamic collection of independent restaurants in the West Country.
- Benefits: Enjoy a competitive salary, benefits package, and the chance to shape a renowned brand.
- Other info: Exciting opportunities for career development in a fast-paced, supportive environment.
- Why this job: Be part of an ambitious team driving growth and operational excellence in hospitality.
- Qualifications: 3+ years in multi-site management, strong leadership, and a passion for guest experience.
The predicted salary is between 29700 - 36300 £ per year.
The Walcot Group is a collection of independent restaurants and hospitality businesses founded in the West Country with locations in Bath, Frome, Corsham, Bristol and Cardiff. With more growth on the horizon we’re seeking an ambitious Operations Manager with proven multi-site experience to join our team. They will be accountable for driving performance and standards across our multiple venues.
Working alongside the Head Office Team, they will ensure each venue meets its commercial, service, and operational objectives, while maintaining the group’s culture of excellence and hospitality. This role is a true Ambassador for the Walcot Brand, setting and maintaining the Groups standards of excellence day to day.
Key Accountabilities:
- Overseeing site operations: Leading all operational departments on site, including front and back of house, and ensuring the successful execution of daily tasks.
- Financial management: Working with the GM and the Finance Team to set and manage budgets, P&L reporting, and sales to meet financial goals.
- Staff management: Inspiring, developing, and holding staff accountable, including working closely with the Head of People & Culture in setting training programs and working on succession planning.
- Guest experience: Working with Head Office & Executive Chef team, ensure high standards of product, service, customer satisfaction, and a seamless guest journey.
- Compliance: Ensuring all operations comply with health and safety standards and regulations.
About You...
- ~3+ years proven multi-site management experience within premium restaurants or a hospitality group an advantage but not a deal breaker.
- ~Flexible, resilient, and highly organised, with the ability to thrive in a fast-paced environment.
- ~Strong commercial acumen with the ability to analyse data and implement improvements.
- ~Exceptional leadership skills with the ability to inspire and develop teams.
- ~A passion for hospitality, guest experience, and operational excellence. This role leads by example - setting the standards and maintaining them.
- ~Proficiency with Polaris, Tevalis, Alert65, Seven Rooms, CPL or similar Hospitality tech.
- ~Experience of a Founder led business or start up a bonus.
- ~Pre-opening experience within a high end innovative restaurant group or multi-site environment an advantage.
Why Join Us?
- Opportunity to shape and grow one of the West Countries most recognised restaurant brands.
- Work within a passionate, supportive team.
- Competitive salary and benefits package.
- Be part of an ambitious group with exciting growth plans.
Locations
Facilities and Operations Officer in Bath, Somerset employer: The Walcot Group
The Walcot Group is an exceptional employer, offering a vibrant work culture that fosters passion and excellence in the hospitality industry. With opportunities for professional growth and development, employees are encouraged to thrive in a supportive environment while contributing to the success of one of the West Country's most recognised restaurant brands. Join us to be part of an ambitious team with exciting growth plans and a competitive salary and benefits package.
