Duty Manager & Shift Lead — Hospitality & Guest Experience in Cardiff

Duty Manager & Shift Lead — Hospitality & Guest Experience in Cardiff

Cardiff Full-Time 25000 - 30000 £ / year (est.) No working from home possible
The Walcot Group Limited

At a Glance

  • Tasks: Lead shifts and ensure guests have an amazing dining experience.
  • Company: Solina Cardiff, a vibrant hospitality venue focused on guest satisfaction.
  • Benefits: Competitive pay, flexible hours, and a fun team environment.
  • Other info: Evenings and weekends required; great opportunity for career growth.
  • Why this job: Be a key player in creating memorable dining experiences for guests.
  • Qualifications: Confident leadership skills and a passion for excellent service.

The predicted salary is between 25000 - 30000 £ per year.

Solina Cardiff is seeking a Duty Manager to lead shifts, support management and ensure guests enjoy a brilliant dining experience. You will be confident, hands-on and capable of guiding the team to deliver excellent service.

You will role-model a positive environment, supervise front-of-house operations, coach staff, and uphold Solina’s standards of food, service and safety. This on-site role includes evenings and weekends.

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Duty Manager & Shift Lead — Hospitality & Guest Experience in Cardiff employer: The Walcot Group Limited

The Walcot Group Limited is an excellent employer, offering a vibrant work culture in the heart of Bath where quality and craftsmanship are celebrated. Employees benefit from comprehensive training opportunities, including WSET and First Aid, fostering both personal and professional growth. With a commitment to high standards and a supportive team environment, this role as a Master Butcher promises not just a job, but a rewarding career path in the culinary arts.

The Walcot Group Limited

Contact Details:

The Walcot Group Limited Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Duty Manager & Shift Lead — Hospitality & Guest Experience in Cardiff

Get a Taste of the Scene

Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!

Network at Food Festivals

Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!

Show Off Your Skills

Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Walcot Group Limited. It’s a fun way to stand out and demonstrate what you bring to the table!

Reach Out Directly to The Walcot Group Limited

Don't be shy about reaching out to The Walcot Group Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!

Some tips for your application 🫡

Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.

Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!

Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Walcot Group Limited and how your skills can contribute to our team's success. We're after that genuine connection!

Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!

How to prepare for a job interview at The Walcot Group Limited

Show Your People Skills

In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!

Know Your Menu Inside Out

Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!

Demonstrate Your Team Spirit

Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'

Get Ready for a Practical Test

In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!