Dog Daycare Manager

We are looking for an experienced, enthusiastic, and compassionate Dog Daycare Manager to join our team. This role is key to the daily operations of the daycare and requires someone who can lead by example, foster positive relationships with staff and clients, and ensure that the highest standards of animal care are maintained., * Team Leadership: Lead and motivate a team of daycare staff, providing guidance, training, and support to ensure the well-being of dogs and the success of the daycare.

• Client Relationships: Build and maintain strong relationships with dog owners, ensuring excellent customer service and clear communication regarding their pets’ needs, behaviour, and progress.

• Staff Management: Oversee scheduling, performance reviews, staff development, and ensure staff are trained and compliant with all safety and care standards.

• Animal Care Oversight: Ensure all dogs are cared for in accordance with our animal welfare policies, managing their safety, comfort, and well-being throughout the day. This includes monitoring group play, meal times, and nap schedules.

• Facility Operations: Oversee the day-to-day operations of the daycare, including ensuring cleanliness and organization of the facility, managing inventory, and reporting maintenance needs.

• Health & Safety Compliance: Ensure all staff are adhering to health and safety guidelines, including supervising dog interactions, managing dog behavior, and overseeing any first aid needs or emergencies.

• Customer Service & Communication: Provide exceptional customer service to clients by addressing inquiries, resolving concerns, and keeping owners informed about their dogs’ progress or behavior.

• Marketing and Growth: Assist with promotional efforts to attract new clients, increase daycare bookings, and build a positive reputation within the local community.

• Experience: At least 2-3 years of experience in managing a team, preferably within a daycare, pet care, or related environment.

• Animal Care Level 2 Qualification: A recognised Animal Care qualification (Level 2 or equivalent) is required.

• Strong Leadership Skills: Proven ability to lead, manage, and inspire a team, with excellent interpersonal and communication skills.

• Client-Focused: Demonstrated experience in building strong relationships with customers and providing exceptional service.

• Animal Behavior Knowledge: Understanding of dog behavior, including the ability to assess and manage different breeds, temperaments, and group dynamics.

• Problem-Solving Abilities: Ability to handle unexpected situations calmly and efficiently, including managing dog conflicts, staff issues, or customer concerns.

• Organization and Time Management: Strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.

Desirable Skills:

• Experience in Dog Daycare: Previous experience working in a daycare setting is highly preferred.

• First Aid & CPR Certification: Ideally, a current certification in pet first aid and CPR, though training can be provided.

• Knowledge of Pet Health: Basic knowledge of pet nutrition, vaccinations, and health care needs.

• Marketing and Business Acumen: Experience with social media or marketing initiatives to promote business growth., If you are a motivated, compassionate individual with a passion for animals and experience in managing teams, we’d love to hear from you. Apply today to join a team dedicated to providing exceptional care for dogs and building lasting relationships with both clients and staff.

• Competitive salary and benefits package.

• A supportive and friendly work environment.

• Opportunities for professional development and further training.

• The chance to make a difference in the lives of pets and their owners.

The Wag Club Ltd

The Wag Club Ltd in London NW11 7QE

Permanent, Full-time, To Apply: Please send your CV and a cover letter detailing your relevant experience and why you are a great fit for this role to jb@wag-club.co.uk