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For Companies At a Glance
- Tasks: Assist customers with queries and ensure properties are safe and secure.
- Company: Join a supportive team in a fast-paced environment.
- Benefits: Enjoy flexible hours, health support, and recognition schemes.
- Why this job: Make a difference in customer experiences while gaining valuable skills.
- Qualifications: 6 months of customer service experience and strong communication skills.
- Other info: Great opportunities for internal development and progression.
The predicted salary is between 18000 - 24000 £ per year.
Location: Chadderton
Contract: Fixed Term Contract – Maternity Cover
Hours: Part Time – 0.5 hours per week
Salary: £,. per annum (actual salary – already pro rata)
Contract Dates: February 6 – January 7
About the Role
We are recruiting a Customer Service Advisor to provide maternity cover.
Key Responsibilities
- Respond to customer queries within agreed timeframes to ensure properties remain safe and secure
- Accurately capture sales, billing, and site contact information
- Manage the administration of quotes, purchase orders, variations, and completions
- Provide real-time customer updates via phone, email, and customer portals
- Record all customer communications and interactions accurately within internal systems
- Escalate and resolve issues and complaints effectively
- Support internal teams to enhance the end-to-end customer journey
- Share product and service information with customers
- Manage time and priorities effectively in line with business requirements
Skills & Experience Required
- Minimum of 6 months’ experience in a customer service role
- Strong customer service experience within a fast-paced environment
- Ability to build strong working relationships across teams
- Excellent written, verbal, and listening communication skills
- Strong organisational skills with the ability to multitask
- Competent in Microsoft Office applications
- Ability to work to deadlines and perform under pressure
Desirable Experience
- Experience delivering full end-to-end customer support
- Knowledge of the security or vacant property services industry
Benefits
- Enhanced Family Leave
- Colleague Recognition Scheme
- Length of Service Recognition Scheme
- Total Health & Wellbeing Support
- Free Level 1 Health Care Cash Plan (with upgrade options)
- Eyecare Scheme
- Employee Assistance Programme
- Flexible Savings & Affordable Loans Scheme
- Performance-driven, people-focused culture
- Internal development and progression opportunities
- Enhanced Buy & Sell Annual Leave Scheme
Customer Service Advisor (Maternity Cover) - Chadderton - VPS employer: The VPS Group
Contact Detail:
The VPS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Maternity Cover) - Chadderton - VPS
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the organisation and its values. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your skills! During the interview, don’t just talk about your experience—give specific examples of how you've handled customer queries or resolved issues in the past. This will demonstrate your ability to excel in the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Advisor (Maternity Cover) - Chadderton - VPS
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so use simple language and get straight to the point. This will help us understand your qualifications quickly.
Show Your Personality: Don’t forget to let your personality shine through! We’re looking for someone who can build strong relationships, so a bit of warmth and enthusiasm in your writing can go a long way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The VPS Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the key tasks like responding to customer queries and managing administration. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or provided updates, as these stories will highlight your ability to connect with customers and manage their expectations.
✨Demonstrate Your Organisational Skills
The job requires strong organisational skills and the ability to multitask. Be ready to discuss how you prioritise tasks and manage your time effectively. You could even share a specific instance where you successfully juggled multiple responsibilities while maintaining high service standards.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
