At a Glance
- Tasks: Lead a dynamic team to enhance service delivery and drive continuous improvement.
- Company: Worcester-based MSP known for excellence in technical support.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work environment.
- Other info: Join a forward-thinking company focused on innovation and compliance.
- Why this job: Make a real impact by optimising processes and ensuring customer satisfaction.
- Qualifications: Experience in technical management and strong leadership skills.
The predicted salary is between 42750 - 52250 £ per year.
The Virtual Recruiter is partnering with a Worcester-based MSP to recruit a Technical Service Manager. You will lead a multi-disciplinary team spanning Helpdesk, Field Service, Projects and Technical Specialists, driving service delivery excellence and continuous improvement across the organisation.
Key focus areas include:
- Resource planning
- Escalation management
- Customer satisfaction
- Process optimisation
- Data-driven reporting
- ISO/Cyber security compliance
Technical Service Manager — Lead MSP Support & Projects in Worcester employer: The Virtual Recruiter
Our organisation is an exceptional employer, dedicated to creating a nurturing and inclusive environment for both staff and the young people we support. Located in Swindon, we offer competitive salaries, comprehensive benefits including free gym access and ongoing training opportunities, and a culture that prioritises employee well-being and professional growth. Join us in making a meaningful impact while enjoying a supportive work atmosphere that values your contributions.
