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- Tasks: Manage client onboarding projects and ensure smooth delivery in a fast-paced fintech environment.
- Company: Join a dynamic SaaS company revolutionising finance solutions for retailers and merchants.
- Benefits: Enjoy 25 days holiday, flexible working, and a supportive team culture.
- Why this job: Be the key link between clients and product teams, making a real impact on onboarding success.
- Qualifications: Experience in managing onboarding projects and strong communication skills are essential.
- Other info: Remote role with opportunities for travel and career growth in an exciting industry.
The predicted salary is between 45000 - 50000 £ per year.
Be the bridge between clients, product, and delivery in a fast-growing fintech where client onboarding meets product excellence.
Location: Remote with some travel required
Salary: £45,000 - £50,000
Benefits: 25 days + Bank Holidays; Laptop; Phone; Flexible working; Work from home; Supportive team with a positive culture; Exciting growing company.
About the Company:
Our client is a SaaS and broking solution providing a multi-lender finance capability to retailers, merchants and finance houses. Working with some of the leading banks, their platform facilitates retailers in offering finance to their consumers via any four of their sales channels, including their best-in-class E-commerce solution. Everything they do is in house, which means their speed and quality of service to their partners is second to none.
Job Overview:
Reporting to the Head of Product, the role holder will be responsible for managing the end-to-end onboarding process for new clients, ensuring smooth delivery and alignment with product development goals. This role combines client-facing communication, project management, and agile support to coordinate onboarding projects, maintain product backlogs, and validate feature rollouts. Acting as the central point of contact, you will work closely with clients, the Head of Product, and development teams to deliver successful implementations and contribute to long-term roadmap planning.
The Role:
- Liaise directly with new clients to collect onboarding prerequisites, clarify requirements, and set expectations on delivery timelines and dependencies.
- Plan and manage onboarding projects end-to-end, including defining scope, milestones, and success criteria, building project plans, tracking progress, and managing risks and issues.
- Facilitate and record agile ceremonies such as sprint planning, stand-ups, and retrospectives, embedding best practices to support predictable delivery.
- Write clear and detailed feature and bug tickets, managing the product backlog in collaboration with the Head of Product and linking tickets to roadmap outcomes.
- Assist in scoping new features and contribute to development roadmaps, translating client needs into well-defined requirements and acceptance criteria.
- Prepare and manage onboarding documentation, including status reports, timelines, and runbooks, and keep stakeholders informed with consistent communication.
- Undertake research projects to inform long-term product strategy and roadmap planning, synthesizing insights into actionable recommendations.
The Person:
- Proven experience managing client onboarding projects from initiation to completion, including planning, scheduling, stakeholder communication, and delivery tracking.
- Highly organised and able to define scope, set milestones and manage dependencies.
- Strong communication skills to clearly and confidently liaise with clients and internal teams, setting realistic expectations, documenting decisions, and ensuring transparent progress reporting.
- Fluent in agile ways of working and comfortable facilitating ceremonies and using tools such as Jira and Confluence to maintain momentum and visibility.
- Experience in writing precise and testable user stories, acceptance criteria and bug reports.
- Proactive, resilient, and detail-oriented, taking ownership to create clarity, drive outcomes, and continuously improve processes and client experience.
If this sounds like the perfect role for you, then apply today with an up-to-date CV.
Client Onboarding Coordinator in Cirencester employer: The Virtual Recruiter
Contact Detail:
The Virtual Recruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Onboarding Coordinator in Cirencester
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to client onboarding and project management. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your past onboarding projects and successes. This will help you stand out and demonstrate your value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Onboarding Coordinator in Cirencester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Onboarding Coordinator. Highlight your experience in managing onboarding projects and your communication skills, as these are key for us in this fast-paced fintech environment.
Showcase Your Agile Experience: Since we value agile ways of working, don’t forget to mention any experience you have with agile methodologies. If you've facilitated ceremonies or used tools like Jira and Confluence, let us know!
Be Clear and Concise: When writing your application, clarity is crucial. Use straightforward language to describe your past experiences and how they relate to the responsibilities of the role. We appreciate transparency and directness!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Virtual Recruiter
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, services, and the fintech landscape they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Master the Onboarding Process
Since the role focuses on client onboarding, be prepared to discuss your experience with managing onboarding projects. Think of specific examples where you've successfully coordinated projects, communicated with clients, and ensured smooth delivery. Highlight your organisational skills and how you set milestones.
✨Showcase Your Agile Knowledge
Familiarise yourself with agile methodologies, as this role requires facilitating agile ceremonies. Be ready to discuss your experience with tools like Jira and Confluence, and how you've used them to maintain project momentum. Share examples of how you've embedded best practices in previous roles.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare insightful questions to ask your interviewers. Inquire about their onboarding challenges, team dynamics, or future product developments. This shows that you're not just interested in the job, but also in contributing to their success.
