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- Tasks: Lead the Night team, ensuring exceptional guest experiences and smooth operations.
- Company: Join The Vineyard, a luxurious 5-star hotel known for its fine dining and stunning wine cellar.
- Benefits: Enjoy 29 days holiday, training, gym access, and discounts on spa treatments and dining.
- Why this job: Be part of a vibrant team in a unique setting that values your personality and ideas.
- Qualifications: Previous supervisory experience in hospitality and knowledge of H&S procedures are essential.
- Other info: Bring your spark and creativity to a thriving business that celebrates individuality.
The predicted salary is between 30000 - 42000 £ per year.
Why Join The Vineyard?
Our hotel is a spectacular 5 red star hotel and spa, renowned for its impeccable service, 3 AA Rosette restaurant, luxury bubble spa and award-winning 30,000 bottle wine cellar. As a premier wine destination, and a foodie one too, we offer a relaxed, informal and contemporary experience with a team that have individual personalities that shine through.
Role Overview:
We have an exciting opportunity for a Night Manager . You will be the main point of contact for all hotel emergencies and represent the Reception Manager, Operations Manager, and the GM's in their absences.
You will assist the Reception Manager in the running of the Nights operation. You will ensure effective processes, procedures and systems are in place, aligned with our Purpose and Values and standards. As the Night Manager, you will ensure the team delivers an effective and enjoyable experience to all guests.
Main Responsibilities:
- Responsible for execution of tasks outlined in the Night Managers Manual.
- Liaise with all department heads on a daily basis to ensure we create memories guests will want to share.
- In the absence of Senior Managers, HODs, Assistant HODs, act as the main point of contact for the Hotel and coordinate all departmental activities as appropriate.
- Plan and communicate VIP arrivals to the hotel team.
- Ensuring the all H&S audits and Night Security walk arounds are completed
- Ensure the Night teams have appropriate tools and training to complete their tasks
- Be present in lobby and reception during peak times and support your team
- Promote a selling culture amongst the Night team and review results daily
- Lead the Night team to deliver exceptional customer service at all points of the guest journey.
- Act on all guest feedback, positive and negative. Respond to guest reviews and update guest profiles accordingly.
About you:
You will be well organised, be an excellent communicator and be committed to building and developing the team. We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:
- Previous experience of working within a Front Office/Nights Accommodation environment in a supervisory role is essential.
- Knowledge of the hospitality industry.
- Can deliver excellent service and is customer centric
- Knowledge of H&S procedures
- Previous experience with the Infor Front Office system or any PMS system would be a distinct advantage.
- Proficient with Microsoft Office and IT systems.
You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you're working.
- Access to an external Employee Assistance Programme
- Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
- £200 referral bonus when your friends or family join the team.
Following your first successful 3 months, youll also receive
- Contributions to a pension scheme
- Critical Illness & Death in Service cover
- Employee of the quarter and annual recognition schemes
- Access to our discounts and wellbeing platform Treat Yourself Here, unlocking savings and experiences for you and your family.
- Involvement in our employee of the quarter and annual recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Critical Illness & Life Assurance cover
We encourage you to bring your true self to work. Well provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, theres a place here for you. We have one ask – that you bring your personality, ideas, and spark. Were an innovative, thriving business and we want you to be part of our exciting journey.
If you are interested, click apply. We look forward to hearing fro
Discover the Vineyard Hotel: A Premier Destination for Hospitality Professionals
Nestled in the heart of Berkshire, The Vineyard Hotel is a luxurious haven renowned for its rich wine heritage, exceptional hospitality, and stunning surroundings. Located in Newbury, the hotel is celebrated for its dedication to fine dining and wine, housing an impressive 30,000-bottle wine cellar and offering a unique, wine-inspired experience for guests and team members alike.
This five-star property combines elegance with warmth, featuring 49 beautifully designed rooms and suites, each inspired by a different wine-growing region. With its award-winning restaurant, stunning spa facilities, and close proximity to the scenic countryside and historic landmarks, The Vineyard Hotel is not just a destination for guests but also an inspiring place to work, where the commitment to excellence and passion for quality service make it a truly special environment for hospitality professionals.
For job seekers, The Vineyard offers the chance to be part of an exceptional team, delivering unforgettable experiences in a setting that beautifully merges tradition with luxury.
Become part of the team
We're in the business of making people happy, that's why we're always on the lookout for thoughtful innovators, self-starters and those who truly believe they can make a difference to someone else's day. If this sounds like the kind of team you'd like to play for, we'd love to hear from you.
AMRT1_UKCT
Night Manager employer: The Vineyard
Contact Detail:
The Vineyard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Familiarize yourself with the specific operations of a night manager in a luxury hotel setting. Understanding the unique challenges and expectations of this role will help you demonstrate your readiness to handle emergencies and lead a team effectively.
✨Tip Number 2
Network with current or former employees of The Vineyard Hotel or similar establishments. They can provide valuable insights into the company culture and what it takes to succeed in the Night Manager position.
✨Tip Number 3
Showcase your customer service skills during any interactions you have with the hotel, whether it's through inquiries or visits. Demonstrating a genuine passion for guest satisfaction can set you apart from other candidates.
✨Tip Number 4
Research the hotel's wine offerings and dining experiences. Being knowledgeable about their unique selling points will not only impress during interviews but also show your enthusiasm for the role and the establishment.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, especially in supervisory roles within Front Office or Night Operations. Emphasize your customer service skills and any specific knowledge of H&S procedures.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and passion for hospitality. Mention why you are excited about the Night Manager position at The Vineyard and how your previous experiences align with their values and standards.
Showcase Your Communication Skills: In your application, demonstrate your excellent communication skills. Provide examples of how you've effectively liaised with team members and guests in past roles, as this is crucial for the Night Manager position.
Highlight Your Leadership Experience: Discuss your leadership experience in your application. Share specific instances where you led a team, managed operations, or handled emergencies, as these are key responsibilities of the Night Manager role.
How to prepare for a job interview at The Vineyard
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Leadership Skills
As a Night Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed a team in a fast-paced environment, especially during peak times.
✨Familiarize Yourself with Health & Safety Procedures
Since knowledge of H&S procedures is essential for this role, review relevant regulations and be ready to discuss how you have implemented safety protocols in past positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential emergencies or guest complaints you might face as a Night Manager and how you would handle them effectively.
