Assistant Personal Care Director

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Assistant Personal Care Director – Senior Living

Independent/Enhanced Living

Independence Village of Plymouth

Position Summary:

The Assistant Personal Care Director is responsible for day-to-day supervision and follow up of care staff, follow up to family members and residents on services provided, and supporting with identifying home care, hospice, and pharmacy referrals.

Required Experience for Assistant Wellness Director:

• Prior experience in Senior Living preferred. Prior supervisory experience required.
• Proven high performer.
• Ability to work successfully through complex issues; problem solve.
• Proven organization and communication skills.

Accountabilities for Assistant Wellness Director:

• Lead, manage, and overall accountability for your team and their performance.
• Revenue, Evaluations & Care Conferences: Responsible for ensuring right care, at the right price with the right staff.
• Employee Connection: Lead to Employee First by setting clear expectations, giving and receiving regular and honest feedback, and growing and recognizing your staff
• Resident & Family Care: Oversee and provide care for our residents and communicate clearly and regularly with their families where appropriate
• Community Leader Partnership (including skilled care): Leading relationships with fellow community leaders and external partners by meeting and following through on action items.
• 1440 Care Standard Accountability: Understanding and leading to our 1440 care standards

Other Key Responsibilities for Assistant Laurus Home Care Director:

• Provide clients with Client Rights and maintain signed copy in client’s record.
• Competency check all staff working with clients prior to them providing care for Laurus Home Care.
• Maintain accurate, up to date, client record for each individual client.
• Maintain all client records in agency or electronically for a MINIMUM of 7 years.
• Perform admission and ongoing evaluations of clients quarterly, upon return from Hospital or skilled environment, or change of condition (initiate care conference) and use this information to set measurable goals and outcomes for clients that meet the physical, mental, and psychosocial needs.
• Reviews incident reports submitted by staff members to determine if an assessment/care conference needs to be performed on an existing client & address any personnel issues which are identified.
• Financial acumen – Contracts, Billing and Accounts Receivable: ensure all contracts are signed and up to date, complete and verify billing is timely and accurate, manage the A/R process. Complete all related reports. Provide support for Long-Term Care Insurance processing. Manage communication with the finance team and regional support for all areas above.
• Support in identifying home care, hospice, and pharmacy referrals and coordinate
• Communication of all emergency policies and provision of updated information to staff.
• Work toward continual improvement of the overall organization.
• Available to work a flexible schedule including on call, weekends, and holidays when necessary.
• Perform other duties as assigned

Skills for Success:

• Applying knowledge of our business and competition to advance organization.
• Managing complex situations
• Building strong client relationships, 1440 Care Standards.
• Consistently achieves results, even under tough circumstances.
• Planning, scheduling and prioritizing to meet agency needs
• Building strong teams and applying a diverse skill set to achieve goals
• Managing conflict resourcefully while minimizing drama.
• Sharing our vision and strategy to motivate others to action.
• Relating openly and comfortably with diverse groups of people.
• Understanding our organizational structure and navigates through policies, regulations, functional, community and home office team relationships.
• Communicating clearly and frequently.
• Stepping up to address difficult issues, saying what needs to be said.
• Being open to try new things and learns from successes and failures.

General Working Conditions:

This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.

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