Receptionist/Administrator

We are looking for an experienced Medical Receptionist/Administrator to join our friendly and hardworking team. We are looking for a candidate who can demonstrate the following:

• Knowledge and experience of working in General Practice
• Knowledge of EMIS WEB and Docman would be preferable but not essential.
• Flexibility to cover sickness and holidays.

Main duties of the job:

To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way, and provide general assistance to the practice team whilst projecting a positive and friendly image to patients and other visitors, either in person or via the telephone.

About us:

We are a patient centred GP surgery offering Primary care services to the area of Wolstanton and its surrounding areas. We currently have approx. 8,150 patients and are led by 2 GP partners and a management team. We are committed to providing excellent healthcare and customer service to our patients.

Job responsibilities:

The duties and responsibilities to be undertaken by members of the Practice Receptionist Team may vary from time to time under the direction of the Practice Manager or Senior Receptionist, dependent on current and evolving Practice workload and staffing levels. Responsibilities include:

• Opening up and locking the Practice premises, maintaining security in accordance with Practice protocols.
• Ensuring that the building is secured prior to leaving in the evening.
• Providing an effective and efficient reception service to patients and other visitors.
• Dealing with general enquiries efficiently and courteously.
• Explaining procedures, making new and follow-up appointments, and assisting patients requiring urgent consultations.
• Registering new patients with the practice, processing requests for appointments, visits, and consultations.
• Taking messages accurately and ensuring prompt delivery.
• Entering requests for home visits onto the computer system while ensuring careful recording of all relevant details.
• Actioning repeat prescription requests so they are ready for collection within 48 hours.
• Advising patients of relevant charges for private services, accepting payment and issuing receipts.
• Retrieving patient notes as required, re-stocking GP consulting rooms, completing forms, processing patient samples in line with practice protocols.
• Dealing with urgent results for GPs, liaising with local hospitals, assisting other members of the Primary Health Care Trust.
• Covering for absent colleagues when necessary, and undertaking any other duties appropriate to the post as requested by the Partners or the Practice Management Team.

Confidentiality:

Patients entrust the Practice with sensitive information in relation to their health and other matters. The post-holder must respect this privacy and act appropriately. Access to confidential information relating to patients, carers, colleagues, other healthcare workers, and the business of the Practice must be regarded as strictly confidential.

Health and Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health and Safety Policy and Infection Control Policy.

Equality and Diversity:

The post-holder will support equality, diversity, and the rights of patients, carers, and colleagues by acting in a way that recognises the importance of people's rights, respecting privacy, dignity, needs and beliefs.

Personal/Professional Development:

The post-holder will participate in training programmes implemented by the Practice, including annual individual performance reviews, maintaining records of personal and professional development.

Quality:

The post-holder will strive to maintain quality within the Practice by alerting team members to issues of quality and risk, assessing their own performance and taking accountability for actions.

Communication:

The post-holder should recognise the importance of effective communication within the team, communicate effectively with team members, patients, and carers.

Contribution to the Implementation of Services:

The post-holder will apply Practice policies, standards, and guidance, discuss with team members how these affect their work, and participate in audits where appropriate.

Person Specification:

Experience:

• Previous experience of working with the general public/within General Practice.
• Experience of Reception work.
• Emis and Docman experience.
• Workflow experience/Clinical Coding/Secretarial experience.

Knowledge/Skills:

• Clear and polite telephone manner.
• Ability to cope in a busy and demanding environment.
• Problem solving skills.
• Knowledge of EMIS Web and Docman.

Qualifications:

• Good standard of general education.
• Educated to O Level/GCSE in Maths and English.
• Experience of Word/Excel.
• Reception/Customer Service Certificate.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.