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- Tasks: Lead a dynamic team to ensure exceptional service and smooth operations at The Village Rest and Glenview Luss.
- Company: Join a vibrant hospitality team dedicated to outstanding guest experiences.
- Benefits: Enjoy competitive pay, profit share, tips, and staff discounts.
- Other info: Flexible hours with opportunities for career growth and professional development.
- Why this job: Perfect for those who thrive in fast-paced environments and love making guests happy.
- Qualifications: Experience in hospitality with strong leadership and organisational skills.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a dedicated and experienced Shift Supervisor to support the daily operations of The Village Rest and our accommodation Glenview Luss. This role is key to ensuring smooth opening and closing procedures, maintaining exceptional service standards, and guiding our teams to deliver outstanding guest experiences across both sites. This position is ideal for someone who thrives in a fast paced environment, leads by example, and takes pride in operational excellence.
Responsibilities
- Opening & Closing Procedures
- Ensure both premises are fully operational by completing all opening and closing procedures.
- Prepare the restaurant and accommodation for service, ensuring all areas are clean, organised, and guest ready.
- Manage guest check ins and check outs efficiently, providing clear information on amenities, property features, and local attractions.
- Secure the premises at the end of each shift and confirm all tasks are completed to standard.
- Team Leadership & Guidance
- Supervise and support staff during shifts, ensuring duties are carried out efficiently and to company standards.
- Provide constructive feedback and help maintain a positive, collaborative working environment.
- Work closely with housekeeping, maintenance, and other departments to ensure seamless day to day operations.
- Oversee staff timekeeping and manage break schedules.
- Address staffing issues or customer concerns promptly and professionally.
- Operational Excellence
- Ensure full compliance with company policies, food safety standards, and health & safety regulations.
- Maintain high standards of cleanliness, safety, and presentation across both properties.
- Handle cash and till procedures with accuracy and accountability.
- Keep workstations, dining areas, and guest spaces clean, organised, and well presented.
- Deliver clear and thorough handovers, highlighting key updates, unresolved issues, and ongoing tasks.
- Customer Service & Guest Satisfaction
- Maintain a customer first approach, ensuring every guest receives exceptional service.
- Act as the primary point of contact for Glenview guests, responding to inquiries, special requests, and any issues that arise during their stay.
- Resolve customer complaints professionally and efficiently.
- Monitor guest satisfaction and support the team in delivering memorable dining and accommodation experiences.
Qualifications
- Proven supervisory experience in hospitality, accommodation, or food service.
- Strong leadership skills with the ability to motivate and support a team.
- Excellent organisational skills and attention to detail.
- Ability to remain calm and make effective decisions under pressure.
- Knowledge of food industry health and safety regulations.
- Flexible availability, including evenings and weekends.
Benefits
- Competitive salary, profit share, and tips.
- Opportunities for career growth and professional development.
- Staff meal supplement and employee discounts at The Village Rest and Glenview.
If you’re passionate about hospitality and ready to take the next step in your career, we’d love to hear from you. Apply today to join our team at The Village Rest and Glenview Luss.
Shift Supervisor – The Village Rest & Glenview Luss in Hassocks employer: THE VILLAGE REST LUSS
Contact Detail:
THE VILLAGE REST LUSS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Supervisor – The Village Rest & Glenview Luss in Hassocks
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. They might know about openings at places like The Village Rest and Glenview Luss that aren't advertised yet.
✨Tip Number 2
Be ready for an interview on the spot! If you apply through our website, you might get a call for a quick chat. Brush up on your leadership skills and be prepared to share examples of how you've handled tough situations in the past.
✨Tip Number 3
Show off your passion for hospitality! When you get the chance to meet us, let your enthusiasm shine through. Talk about why you love creating memorable experiences for guests and how you can contribute to our team.
✨Tip Number 4
Follow up after your application! A quick email thanking us for the opportunity and expressing your excitement can make a great impression. It shows you're genuinely interested in joining The Village Rest and Glenview Luss.
We think you need these skills to ace Shift Supervisor – The Village Rest & Glenview Luss in Hassocks
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your dedication to providing exceptional service and creating memorable guest experiences.
Tailor Your Application: Make sure to customise your application to match the Shift Supervisor role. Highlight relevant supervisory experience and skills that align with the responsibilities mentioned in the job description. We want to see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at The Village Rest and Glenview Luss.
How to prepare for a job interview at THE VILLAGE REST LUSS
✨Know the Venue Inside Out
Before your interview, make sure you research The Village Rest and Glenview Luss thoroughly. Familiarise yourself with their menu, services, and any recent news or events. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Shift Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. Be ready to discuss how you motivate and support your colleagues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of situations where you've had to manage guest complaints or staff issues, and outline how you approached these challenges effectively.
✨Emphasise Customer Service Excellence
Customer satisfaction is key in hospitality. Be prepared to talk about your approach to delivering exceptional service. Share specific examples of how you've gone above and beyond for guests, and how you plan to maintain high standards at The Village Rest and Glenview Luss.