At a Glance
- Tasks: Support the day-to-day running of The View from The Shard and maintain facilities.
- Company: Join a dynamic team at one of London's most iconic attractions.
- Benefits: Enjoy 33 days holiday, private medical insurance, and exclusive discounts.
- Other info: Flexible hours with opportunities for career growth in a collaborative environment.
- Why this job: Be part of a hands-on role that ensures guests have an unforgettable experience.
- Qualifications: Experience in facilities or operations support and strong problem-solving skills.
The predicted salary is between 29000 - 29000 £ per year.
Reports to: Senior Facilities Manager
Salary: £29,000 per annum
Hours: 42.5 hours per week - Includes Weekends, Bank Holidays, Evenings, Late nights/Early mornings, Night Shifts
THE PERKS
- 33 days Holiday
- Length of Service Benefit – additional day holiday for every year (capped at 5 years)
- Employer pension contribution of 5% of your annual salary
- Private Medical Insurance for you and your family
- Life Assurance (paying 4 times your annual salary)
- Complimentary tickets to The View and 40% staff discount
- Perkbox membership with access to exclusive discounts and freebies
ROLE PURPOSE
You will be a key member of the Operations and Facilities Team, supporting the day‑to‑day running of the attraction and back‑of‑house areas. You will be responsible for maintaining all facilities and AV/IT equipment, ensuring services operate efficiently at all times. You will also lead on logistics, planning deliveries and storage to support a busy operation. Your priority is to ensure guests enjoy a safe, high‑quality experience, with facilities and environments maintained to a high standard.
WHO WE ARE LOOKING FOR
You have a genuine passion for facilities and take pride in being hands‑on, approaching practical and manual tasks with enthusiasm. You work well independently and are also a strong team player who enjoys collaborating with others. With excellent problem‑solving skills, you remain calm and professional when handling challenging situations.
KEY RESPONSIBILITIES
Facilities and Technical
- Support technical areas by ensuring the troubleshooting and maintaining of all IT and AV related equipment/systems and elements down to component level for The View including ticketing, access control, communication systems, general office functions and other elements as assigned.
- Maintain high levels of maintenance relating to planned maintenance of the systems.
- Set and maintain high standards of appearance for all areas to ensure that a safe, clean and attractive environment is provided for staff and customers.
- Administer all required electrical equipment monitoring and PAT records.
- Implement planned and unscheduled maintenance programmes using the given computerised database for the relevant equipment ensuring that all works are carried out efficiently and economically and that the required records are maintained.
- Schedule and supervise all contract works and repairs.
- Assist in the preparation of specifications, and if necessary to liaise with other departments/consultants as necessary, for any new works or modifications to existing services and to progress such works.
- Maintain up to date records and to ensure the accessibility of all service manuals, drawings, contractual obligations, commissioning certificates and sub-contract details.
- Be responsible for the specified technical areas of The View - This will require a hands-on approach.
- To deputise for Facilities colleagues in wider Facilities disciplines when required.
- Advise Facilities Managers of all technical functions relating to IT and AV systems.
Health & Safety
- To regularly inspect and to ensure that all service equipment is safe in operation.
- To deliver Manual Handling Training; ensuring all teams undertake any lifting or moving of stock or equipment comply with H&S and operate within a culture of correct manual handling procedures.
- Plan and coordinate team briefings and Toolbox Talks.
- Ensure compliance with Shard Health and Safety procedures and completion and regular review of risk assessments.
- Regularly inspect and ensure that all lifting equipment, back of house areas and fire routes are inspected and maintained in pristine conditions at all times.
- As part of the Operations team, responsibility for the process of day-to-day access and egress from back of house spaces into the visitor attraction.
- Review and amend a comprehensive set of Standard Operating Procedures (SOP's) and Risk Assessments.
Logistics
- Organise and set the framework for optimal logistics for stock and supply deliveries whilst carefully monitoring the use of back of house areas.
- Overall supervision of onsite and offsite storage facilities including back of house areas, staff lockers and the storage depot.
- Support the retail function, accept retail deliveries and carry out counting of stock.
- Monitor the back of house areas and provide a system of uniform management and general storage.
- Supervise the deployment and record keeping for staff lockers.
- Schedule and supervise all significant logistics requirements.
- Maintain up to date records and ensure all logistical and waste management movements are kept up to date.
- Create and develop a comprehensive set of Standard Operating Procedures (SOP's) for logistics operations.
- Support event operations and supervising logistics; load ins and outs.
General
- When working in the attraction, demonstrate a positive presence within The View by being alert and aware of guests, presenting yourself to the highest standard and providing friendly customer service.
- Work during night shifts to support ‘out of hours’ works.
- Purchasing of items and equipment required by the Facilities Team.
- General administration to support Operational Teams, including the raising of permits and Purchase Orders.
SKILLS AND EXPERIENCE
- Experience in a facilities, maintenance, or operations support role within a busy environment (e.g. visitor attraction, hospitality, events, or similar).
- Knowledge of AV/IT equipment, and general maintenance procedures.
- Experience coordinating logistics, deliveries, and stock or storage management.
- Understanding of health and safety requirements, including risk assessments and safe working practices.
- Strong practical and problem-solving skills with a hands-on approach to work.
- Ability to work both independently and as part of a team, supporting colleagues across departments.
- Excellent organisational and time-management skills, with the ability to prioritise and meet tight deadlines.
- Confident in dealing with challenging or unexpected situations calmly and professionally.
- Good communication and interpersonal skills, with a proactive and customer-focused attitude.
- IT literacy for using maintenance systems, emails, and reporting tools.
- Enthusiastic, reliable, and self-motivated with a positive, “can-do” attitude.
- Takes pride in delivering high-quality work and maintaining a safe, well-presented environment.
- Flexible and adaptable, willing to assist with a variety of manual and operational tasks as required.
- Committed to ensuring a premium-quality visitor experience.
Facilities Assistant in Slough employer: The View from The Shard
Join our dynamic team at The Shard, where we prioritise a collaborative and supportive work culture that values creativity and teamwork. As a Facilities Assistant, you'll enjoy competitive benefits including 33 days of holiday, private medical insurance, and opportunities for personal growth in a vibrant environment that celebrates the breathtaking views of London. With a focus on employee well-being and development, we ensure that every team member feels valued and empowered to contribute to creating unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Assistant in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at The Shard. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by researching common questions for facilities roles. Think about your past experiences and how they relate to the job description. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your hands-on skills! If you get the chance, demonstrate your problem-solving abilities during the interview. Bring examples of how you've tackled challenges in previous roles – it’ll show you’re the right fit for the team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great way to reiterate why you’d be a fantastic addition to the team!
We think you need these skills to ace Facilities Assistant in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Facilities Assistant role. Highlight any relevant experience in facilities, maintenance, or operations support to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for facilities and how your hands-on approach can contribute to our team. Don’t forget to mention why you want to work at The Shard!
Show Off Your Problem-Solving Skills:We love candidates who can think on their feet! In your application, share examples of how you've tackled challenges in previous roles. This will help us see your practical skills in action.
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at The View from The Shard
✨Know Your Facilities Inside Out
Before the interview, make sure you research the facilities and operations of the company. Understand their maintenance procedures, AV/IT systems, and health and safety protocols. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully tackled challenges in a facilities or maintenance role. Highlight how you approached the problem, what actions you took, and the positive outcomes. This will demonstrate your hands-on approach and ability to remain calm under pressure.
✨Emphasise Teamwork and Communication
Since the role requires collaboration with various departments, be ready to discuss how you work well in a team. Share specific instances where you communicated effectively with colleagues or managed logistics to ensure smooth operations. This will illustrate your proactive and customer-focused attitude.
✨Prepare for Practical Scenarios
Expect some practical questions or scenarios during the interview that relate to the day-to-day responsibilities of a Facilities Assistant. Think about how you would handle logistics, maintenance tasks, or unexpected situations. Practising these scenarios can help you feel more prepared and confident.
