Facilities Assistant in London

Reports to: Senior Facilities Manager

Salary: £29,000 per annum

Hours: 42.5 hours per week - Includes Weekends, Bank Holidays, Evenings, Late nights/Early mornings, Night Shifts

THE PERKS

• 33 days Holiday
• Length of Service Benefit – additional day holiday for every year (capped at 5 years)
• Employer pension contribution of 5% of your annual salary
• Private Medical Insurance for you and your family
• Life Assurance (paying 4 times your annual salary)
• Complimentary tickets to The View and 40% staff discount
• Perkbox membership with access to exclusive discounts and freebies

ROLE PURPOSE

You will be a key member of the Operations and Facilities Team, supporting the day‑to‑day running of the attraction and back‑of‑house areas. You will be responsible for maintaining all facilities and AV/IT equipment, ensuring services operate efficiently at all times. You will also lead on logistics, planning deliveries and storage to support a busy operation. Your priority is to ensure guests enjoy a safe, high‑quality experience, with facilities and environments maintained to a high standard.

WHO WE ARE LOOKING FOR

You have a genuine passion for facilities and take pride in being hands‑on, approaching practical and manual tasks with enthusiasm. You work well independently and are also a strong team player who enjoys collaborating with others. With excellent problem‑solving skills, you remain calm and professional when handling challenging situations.

KEY RESPONSIBILITIES

Facilities and Technical

• Support technical areas by ensuring the troubleshooting and maintaining of all IT and AV related equipment/systems and elements down to component level for The View including ticketing, access control, communication systems, general office functions and other elements as assigned.
• Maintain high levels of maintenance relating to planned maintenance of the systems.
• Set and maintain high standards of appearance for all areas to ensure that a safe, clean and attractive environment is provided for staff and customers.
• Administer all required electrical equipment monitoring and PAT records.
• Implement planned and unscheduled maintenance programmes using the given computerised database for the relevant equipment ensuring that all works are carried out efficiently and economically and that the required records are maintained.
• Schedule and supervise all contract works and repairs.
• Assist in the preparation of specifications, and if necessary to liaise with other departments/consultants as necessary, for any new works or modifications to existing services and to progress such works.
• Maintain up to date records and to ensure the accessibility of all service manuals, drawings, contractual obligations, commissioning certificates and sub-contract details.
• Be responsible for the specified technical areas of The View - This will require a hands-on approach.
• To deputise for Facilities colleagues in wider Facilities disciplines when required.
• Advise Facilities Managers of all technical functions relating to IT and AV systems.

Health & Safety

• To regularly inspect and to ensure that all service equipment is safe in operation.
• To deliver Manual Handling Training; ensuring all teams undertake any lifting or moving of stock or equipment comply with H&S and operate within a culture of correct manual handling procedures.
• Plan and coordinate team briefings and Toolbox Talks.
• Ensure compliance with Shard Health and Safety procedures and completion and regular review of risk assessments.
• Regularly inspect and ensure that all lifting equipment, back of house areas and fire routes are inspected and maintained in pristine conditions at all times.
• As part of the Operations team, responsibility for the process of day-to-day access and egress from back of house spaces into the visitor attraction.
• The role is hands on and manual handling will be required.
• To review and amend a comprehensive set of Standard Operating Procedures (SOP's) and Risk Assessments.

Logistics

• Organise and set the framework for optimal logistics for stock and supply deliveries whilst carefully monitoring the use of back of house areas to ensure spaces are used as defined and organised as required.
• Overall supervision of onsite and offsite storage facilities including back of house areas, staff lockers and the storage depot.
• Support the retail function, accept retail deliveries and carry out counting of stock.
• Monitor the back of house areas and provide a system of uniform management and general storage.
• Supervise the deployment and record keeping for staff lockers.
• Schedule and supervise all significant logistics requirements.
• Maintain up to date records and ensure all logistical and waste management movements are kept up to date and keep a record of lessons learnt.
• Supervise the day-to-day relationship between the off-site storage depot and base.
• Create and develop a comprehensive set of Standard Operating Procedures (SOP's) for logistics operations.
• Support event operations and supervising logistics; load ins and outs.

General

• When working in the attraction, demonstrate a positive presence within The View by being alert and aware of guests, presenting yourself to the highest standard and providing friendly customer service.
• Work during night shifts to support ‘out of hours’ works.
• Purchasing of items and equipment required by the Facilities Team.
• General administration to support Operational Teams, including the raising of permits and Purchase Orders.

SKILLS AND EXPERIENCE

• Experience in a facilities, maintenance, or operations support role within a busy environment (e.g. visitor attraction, hospitality, events, or similar).
• Knowledge of AV/IT equipment, and general maintenance procedures.
• Experience coordinating logistics, deliveries, and stock or storage management.
• Understanding of health and safety requirements, including risk assessments and safe working practices.
• Strong practical and problem-solving skills with a hands-on approach to work.
• Ability to work both independently and as part of a team, supporting colleagues across departments.
• Excellent organisational and time-management skills, with the ability to prioritise and meet tight deadlines.
• Confident in dealing with challenging or unexpected situations calmly and professionally.
• Good communication and interpersonal skills, with a proactive and customer-focused attitude.
• IT literacy for using maintenance systems, emails, and reporting tools.
• Enthusiastic, reliable, and self-motivated with a positive, “can-do” attitude.
• Takes pride in delivering high-quality work and maintaining a safe, well-presented environment.
• Flexible and adaptable, willing to assist with a variety of manual and operational tasks as required.
• Committed to ensuring a premium-quality visitor experience.