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For Companies At a Glance
- Tasks: Lead and manage exciting events from planning to execution, ensuring unforgettable experiences.
- Company: Join a dynamic team at The Shard, one of London's most iconic landmarks.
- Benefits: Enjoy 33 days holiday, private medical insurance, and complimentary tickets to The View.
- Why this job: Be part of a creative environment where your ideas can shine and make an impact.
- Qualifications: Experience in event management and a passion for delivering exceptional client experiences.
- Other info: Flexible working hours with opportunities for growth in a collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
Working Hours: Flexible Working Schedule: 5 days per week (42.5 hours), scheduled between Monday and Sunday. Weekends, bank holidays, early morning and late-night work required to support on-site event management.
Reports to: Head of Business Development
Direct reports: None
ROLE PURPOSE
As our Events Manager, you’ll lead the full lifecycle of our events function, from generating sales and planning logistics to delivering seamless, memorable experiences. This is a hands-on role that blends creativity with organisation - whether hosting venue events or managing private hires, you’ll build strong client relationships, coordinate suppliers, lead staff, and ensure every detail is executed flawlessly. You will be pivotal in upholding our reputation for exceptional guest experiences while keeping operations, finances, and health & safety standards on track.
WHO WE ARE LOOKING FOR
We’re looking for a proactive and highly organised Events Manager who thrives on creating exceptional experiences. You’ll bring strong commercial awareness and a proven track record in event sales and delivery, confidently planning multiple events, leading teams, coordinating suppliers, and solving challenges on the fly. This hands-on role requires flexibility, including evenings and weekends, and a keen eye for detail. Above all, we want someone who blends creativity, professionalism, and passion to deliver events that truly wow our clients.
ABOUT US
Designed by renowned architect Renzo Piano, The Shard is one of London’s most iconic skyscrapers. At 800ft high, The View from The Shard offers unrivalled 360-degree views across the city. Join our team and be part of a friendly, collaborative environment based at The Shard. You’ll work alongside passionate colleagues who are dedicated to delivering exceptional experiences, supporting one another, and creating unforgettable moments for every visitor. Together, we celebrate creativity, teamwork, and the joy of sharing London’s most breath-taking views.
THE PERKS
- 33 days Holiday
- Length of Service Benefit – additional day holiday for every year (capped at 5 years)
- Employer pension contribution of 5% of your annual salary
- Private Medical Insurance for you and your family
- Life Assurance
- Complimentary tickets to The View
KEY RESPONSIBILITIES
EVENT SALES
- Generate and implement creative event ideas to drive press coverage and positive publicity.
- Identify and pursue opportunities to grow event revenue and build client relationships.
- Conduct professional site visits with prospective clients, showcasing the venue’s features and offerings alongside the Head of Business Development.
- Manage contracts, client communications, and the Events inbox, ensuring timely, engaging, and accurate responses.
- Maintain secure, GDPR-compliant databases of clients and partners, ensuring records and interactions are kept up to date.
EVENT PLANNING
- Plan and coordinate all aspects of events, from initial enquiry through to post-event follow-up, including staffing arrangements and liaison with suppliers, caterers, production companies, and other contractors to ensure all services are delivered to the highest standard.
- Collaborate with operational managers to ensure a detailed handover and seamless delivery of events, including logistical requirements, floor plan, equipment, and catering arrangements.
- Ensure the smooth execution of events, proactively addressing any issues that may arise.
- Administration: Manage the attraction’s events and private hire calendar, placing hold and confirmed notices in the calendars, raising purchase orders.
- Work closely with finance to ensure event clients are invoiced on time and payments are received by the agreed deadline.
- Produce full event P&L’s before undertaking any activity, and again once the activity has concluded, in order to ensure and measure profitability.
EVENT MANAGEMENT AND DELIVERY
- Deliver premium event services by managing planning, logistics, and execution while maintaining clear client communication and exceeding expectations.
- Oversee event logistics, including venue setup, load-in/out, scheduling, and on-site management.
- Take on the role of Event Duty Manager, leading staff and ensuring seamless delivery.
- Collaborate with internal teams and external suppliers to guarantee smooth operations and successful outcomes.
- Uphold client expectations and company standards, ensuring every event reflects the highest levels of quality and service.
OPERATIONAL STANDARDS
- Take on ad-hoc Duty Manager Shifts; daily management of the operation and responsible for the general running of the attraction.
- Adopt the role of ‘Bronzer/Silver Command’ in an Incident Management Situation by implementing key decisions and instigations made by the SMT.
- To undertake and ensure compliance with Health, Safety and Fire procedures.
KEY SKILLS AND EXPERIENCE
- Proven experience in event management, including sales, planning, delivery, and post-event evaluation.
- Strong track record of liaising with suppliers, contractors, and clients to deliver high-quality events.
- Knowledge of Health & Safety, fire safety, and risk assessment in an event/venue environment.
- Experience in managing event budgets, including producing and reconciling P&Ls.
- Familiarity with GDPR and maintaining accurate client databases.
- Excellent organisational and project management skills, with the ability to coordinate multiple events simultaneously.
- Strong sales and business development skills, with the ability to identify revenue opportunities.
- Exceptional communication and interpersonal skills, with confidence in client-facing situations (e.g. site visits, negotiations).
- Ability to lead and motivate teams, including managing staff during events.
- Strong problem-solving skills and ability to remain calm under pressure.
- Competent in administrative processes including scheduling, contracts, invoicing, and purchase orders.
- Professional, proactive, and client-focused approach.
- Flexible with working hours, including evenings, weekends, and out-of-hours as required by events.
- High attention to detail and commitment to maintaining service standards.
- Previous experience in a visitor attraction, hospitality, or heritage venue.
- Knowledge of media relations and experience generating publicity for events.
- First Aid, Health & Safety, or Fire Marshal training.
Event Manager employer: The View from The Shard
Contact Detail:
The View from The Shard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Manager
✨Tip Number 1
Network like a pro! Attend industry events, join relevant groups on social media, and connect with fellow event managers. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your creativity! When you get the chance to meet potential employers, bring along a portfolio of your past events. Highlight your best work and how you made each event memorable – it’s all about those wow moments!
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly, express your interest, and share how you can add value to their events team. A little initiative goes a long way!
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals who can help us create unforgettable experiences. Keep an eye on our careers page and don’t hesitate to apply – we’d love to hear from you!
We think you need these skills to ace Event Manager
Some tips for your application 🫡
Show Your Passion for Events: When writing your application, let your enthusiasm for event management shine through! Share specific examples of events you've managed and how you made them memorable. We want to see your creativity and passion for delivering exceptional experiences.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience in sales, planning, and logistics. We love seeing candidates who understand our needs and can demonstrate how they fit into our team at The Shard.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can manage multiple tasks efficiently, so show us you can communicate effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at The Shard!
How to prepare for a job interview at The View from The Shard
✨Know Your Events Inside Out
Before the interview, dive deep into the types of events the company hosts. Familiarise yourself with their past events and think about how you can contribute creatively. This shows your genuine interest and helps you stand out as a proactive candidate.
✨Showcase Your Organisation Skills
Prepare examples that highlight your organisational prowess. Discuss specific instances where you successfully managed multiple events or coordinated logistics under pressure. This will demonstrate your ability to handle the hands-on nature of the role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios like handling last-minute changes or managing difficult clients. Think through your responses in advance so you can showcase your calmness and creativity under pressure.
✨Highlight Your Team Leadership Experience
Since the role involves leading staff during events, be ready to discuss your leadership style. Share stories about how you've motivated teams and ensured seamless delivery. This will show that you can uphold the company's high standards while fostering a collaborative environment.
