At a Glance
- Tasks: Lead a vibrant bar team and ensure top-notch service in a bustling pub environment.
- Company: Exciting new pub opening with a focus on quality food and drinks.
- Benefits: Competitive pay, discounts, training, and fun team events.
- Other info: Join a supportive team with great career progression opportunities.
- Why this job: Be the face of a lively pub and create unforgettable experiences for customers.
- Qualifications: Experience in hospitality and a passion for excellent service.
The predicted salary is between 12 - 15 € per hour.
We are currently looking for a talented and driven Supervisor, with experience in premium food and bar establishments to join our team. On the menu, our all-day food offer focuses on seasonality and sharing - from small plates to hearty gastropub classics - while weekends are all about Saturday brunch and stunning Sunday roasts. Behind the bar you'll find the best of London’s craft beer scene, classic cocktails, small-batch gins and artisan wines. Located opposite Balham station, we’re the perfect spot for a few pints, a quick bite, or dinner with friends and family, and our street-side terrace is made for al fresco drinking and dining.
Do you love being the face of a busy pub, working with and guiding the bar team to deliver service excellence? Can you skilfully liaise with a strong kitchen team to deliver a great customer experience?
What’s it all about:
- Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality.
- Able to take responsibility for your team on shift to ensure service standards and safety/security expectations are all met to the highest of standards.
- Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience.
- Able to deal with customer queries quickly and professionally.
- Always willing to learn new skills and explore opportunities, be approachable and encourage ideas.
- Able to support the Management team to deliver set goals.
- Able to promote and market the venue, private hire spaces and events as appropriate to our customers.
What’s in it for me:
- Competitive rate per hour + tronc.
- Be part of a brand new opening.
- Training and development.
- Career progression and promotion opportunities with regular new openings around the corner.
- Get out and about, you automatically get discounts across all our pubs, bars and restaurants.
- Team trips, regular incentives and socials – a fun, family atmosphere.
- Goes without saying, but we’ll feed you during your shift.
- Employee Assistance Programme (EAP) to support you across those tough times.
- Good people know good people - an awesome referral scheme where you can earn up to £1000 per successful referral.
- Access your Wages anytime through Wagestream.
- Birthdays are for celebrating, so have the day off on us.
- Cycle to work scheme.
Interested in hearing more? Get in touch so we can schedule a show around, rub some shoulders together, have a laugh and make some magic!
Supervisor employer: The Victory Pub & Kitchen
Join a vibrant and dynamic team at our new pub in Balham, where we prioritise a fun, family atmosphere and offer excellent training and development opportunities. With competitive pay, generous discounts across our venues, and a commitment to employee well-being through our Employee Assistance Programme, we ensure that our staff feel valued and supported. Experience the thrill of being part of a busy establishment that celebrates creativity and teamwork while enjoying perks like team trips and a cycle to work scheme.
Contact Detail:
The Victory Pub & Kitchen Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the venue before your interview! Swing by for a pint or a bite, and soak up the atmosphere. This way, you can chat about your experience in relation to their vibe, showing you’re genuinely interested.
✨Tip Number 2
Brush up on your knowledge of craft beers and cocktails! Being able to recommend drinks that pair well with their menu will definitely impress. Plus, it shows you’re ready to hit the ground running.
✨Tip Number 3
Don’t just talk about your past roles; share specific examples of how you’ve led a team or handled customer queries. We want to hear about those moments when you shone as a supervisor!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for the hospitality industry shine through. We want to see that you genuinely care about delivering an unforgettable experience for our customers, so share any relevant experiences that highlight this.
Tailor Your CV:Make sure your CV is tailored to the Supervisor role. Highlight your experience in premium food and bar establishments, and don’t forget to mention any specific skills that align with our focus on service excellence and teamwork.
Be Personable:We love a friendly face! In your cover letter, be personable and approachable. Share a bit about yourself and why you’d be a great fit for our team. Remember, we’re looking for someone who can connect with both customers and staff alike.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team right from the start!
How to prepare for a job interview at The Victory Pub & Kitchen
✨Know Your Menu Inside Out
Make sure you’re familiar with the food and drink offerings. Be ready to discuss seasonal ingredients, share plate options, and your favourite craft beers or cocktails. This shows genuine interest and helps you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a busy environment. Highlight your experience in training staff and ensuring service excellence. This will demonstrate that you can handle the responsibilities of a Supervisor.
✨Be Customer-Centric
Think of scenarios where you’ve dealt with customer queries or complaints effectively. Share these stories to illustrate your problem-solving skills and your commitment to providing an unforgettable experience for guests.
✨Express Your Passion for Learning
Talk about your eagerness to learn new skills and explore opportunities within the hospitality industry. Mention any relevant training or courses you’ve taken, as this shows you're proactive and dedicated to personal growth.
