At a Glance
- Tasks: Welcome patients, manage appointments, and handle inquiries with a friendly attitude.
- Company: Join a supportive NHS General Practice team dedicated to patient care.
- Benefits: Gain valuable experience in healthcare, flexible hours, and a chance to make a difference.
- Other info: Opportunity for personal growth and development in a dynamic healthcare environment.
- Why this job: Be the first point of contact for patients and help them navigate their healthcare journey.
- Qualifications: Experience in a GP practice and strong communication skills are essential.
The predicted salary is between 29970 - 36483 € per year.
Experience working in NHS, specifically in General Practice.
Proficient in using SystmOne, Docman, ICE, and Accurx systems.
Skilled in Microsoft Office applications i.e. Word and Excel.
Good knowledge of the English language.
IT literate.
Main duties of the job:
- Receiving patients and helping them where possible.
- Booking appointments on computers.
- Using the telephone, answering routine inquiries.
- Taking and giving messages to patients, doctors/nurses.
- Administrative/Clerical duties.
- Use of computers for repeat prescriptions, appointments etc.
- Handling general enquiries, explaining surgery procedures, making new and follow up appointments.
- Dealing appropriately with various forms.
- Scanning.
- Recording requests for home visits and messages.
- Any other duties, which may be required and agreed with the Practice.
Person Specification:
Experience in dealing with patients and good telephone manner and able to work as part of a team. Experience of working in a GP practice.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Admin in Tipton employer: The Victoria Surgery
As a Receptionist/Admin in our NHS General Practice, you will be part of a supportive and collaborative team dedicated to providing exceptional patient care. We offer a positive work culture that values your contributions, along with opportunities for professional development and training in the latest healthcare technologies. Located in a vibrant community, our practice not only prioritises employee well-being but also fosters a sense of purpose in making a difference in patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Admin in Tipton
✨Tip Number 1
Network like a pro! Reach out to your contacts in the NHS or GP practices. A friendly chat can lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Practice makes perfect! Before any interview, rehearse common questions and scenarios you might face as a receptionist. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! When you get the chance, demonstrate your proficiency with SystmOne, Docman, and other systems during interviews. Practical examples can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that receptionist/admin role, so make sure you take advantage of everything we offer.
We think you need these skills to ace Receptionist/Admin in Tipton
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your experience in the NHS and specifically in General Practice. We want to see how your background aligns with the role, so don’t hold back on those relevant details!
Get Technical:Since we use systems like SystmOne, Docman, ICE, and Accurx, it’s a good idea to mention your proficiency with these tools. If you’ve got skills in Microsoft Office too, make sure to include that as well!
Communication is Key:We’re looking for someone with a great telephone manner and the ability to deal with patients effectively. Use your application to demonstrate your communication skills and how you handle inquiries.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Victoria Surgery
✨Know Your Systems
Make sure you brush up on your knowledge of SystmOne, Docman, ICE, and Accurx. Familiarity with these systems will not only help you answer technical questions but also show that you're ready to hit the ground running.
✨Practice Your Patient Interaction
Since you'll be dealing with patients regularly, practice how you would handle common scenarios. Think about how to answer routine inquiries and manage appointments efficiently. Role-playing with a friend can help you feel more confident.
✨Show Off Your IT Skills
Be prepared to discuss your proficiency in Microsoft Office, especially Word and Excel. You might be asked to demonstrate how you would use these tools in your daily tasks, so have some examples ready to share.
✨Understand the Role
Read through the job description carefully and understand the main duties. Be ready to discuss how your previous experience aligns with these responsibilities, particularly in a GP practice setting. This shows that you’re genuinely interested in the role.
