At a Glance
- Tasks: Welcome patients, manage appointments, and handle inquiries with a friendly attitude.
- Company: Join a supportive NHS General Practice team dedicated to patient care.
- Benefits: Gain valuable experience in healthcare, with opportunities for professional growth.
- Other info: Be part of a dynamic team in a rewarding healthcare environment.
- Why this job: Make a difference in people's lives while developing essential admin skills.
- Qualifications: Experience in a GP practice and strong communication skills are a must.
The predicted salary is between 29970 - 36483 € per year.
Experience working in NHS, specifically in General Practice.
Proficient in using SystmOne, Docman, ICE, and Accurx systems.
Skilled in Microsoft Office applications i.e. Word and Excel.
Good knowledge of the English language.
IT literate.
Main duties of the job:
- Receiving patients and helping them where possible.
- Booking appointments on computers.
- Using the telephone, answering routine inquiries.
- Taking and giving messages to patients, doctors/nurses.
- Administrative/Clerical duties.
- Use of computers for repeat prescriptions, appointments etc.
- Handling general enquiries, explaining surgery procedures, making new and follow up appointments.
- Dealing appropriately with various forms.
- Scanning.
- Recording requests for home visits and messages.
- Any other duties, which may be required and agreed with the Practice.
Person Specification:
- Experience in dealing with patients and good telephone manner and able to work as part of a team.
- Experience of working in a GP practice.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Admin employer: The Victoria Surgery
As a Receptionist/Admin within our NHS General Practice, you will be part of a supportive and dynamic team dedicated to providing exceptional patient care. We offer a collaborative work culture that values your contributions, alongside opportunities for professional development and training in advanced healthcare systems. Located in a vibrant community, our practice not only prioritises employee well-being but also fosters a sense of purpose in making a meaningful impact on patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Admin
✨Tip Number 1
Network like a pro! Reach out to your contacts in the NHS or GP practices. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and scenarios you might face as a receptionist. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! When you get the chance, highlight your experience with SystmOne, Docman, and other systems during interviews. Let them know you're the tech-savvy admin they need!
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for jobs that match your skills. Don’t miss out on the chance to land that perfect role!
We think you need these skills to ace Receptionist/Admin
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in NHS settings, especially in General Practice. We want to see how your skills with SystmOne, Docman, and other systems shine through!
Show Off Your Skills:When writing your application, emphasise your proficiency in Microsoft Office and your IT literacy. We love seeing candidates who can handle tech like a pro!
Be Personable:Since you'll be dealing with patients, let your friendly personality come through in your application. We appreciate a good telephone manner and teamwork spirit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on board with our team.
How to prepare for a job interview at The Victoria Surgery
✨Know Your Systems
Make sure you brush up on your knowledge of SystmOne, Docman, ICE, and Accurx. Familiarity with these systems will not only help you answer technical questions but also show that you're ready to hit the ground running.
✨Practice Your Patient Interaction
Since you'll be dealing with patients regularly, practice how you would handle common scenarios. Think about how to answer routine inquiries and manage appointments efficiently. A calm and friendly approach can make a great impression!
✨Show Off Your IT Skills
Be prepared to demonstrate your proficiency in Microsoft Office, especially Word and Excel. You might be asked to perform tasks or solve problems on the spot, so it’s good to have some examples ready to showcase your skills.
✨Understand the Role
Familiarise yourself with the main duties of the receptionist/admin role in a GP practice. Knowing what to expect will help you articulate how your experience aligns with the job and how you can contribute to the team.
