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- Tasks: Join our team to deliver exceptional customer service and create memorable experiences.
- Company: The Victoria, a vibrant Young's pub in Surbiton with a welcoming atmosphere.
- Benefits: Free meals, weekly pay, 28 days holiday, and discounts at all Young's pubs.
- Other info: Exciting refurbishment coming in 2025, offering growth opportunities.
- Why this job: Be part of a fun team, learn new skills, and enjoy a great work-life balance.
- Qualifications: Passion for customer service and a friendly, outgoing personality.
The predicted salary is between 10 - 12 £ per hour.
The Victoria is a stunning Young's pub in the heart of Surbiton, proudly standing on its busy High Street. We've got great bus links from Kingston, Chessington and Norbiton & we're only a couple of stops on the train from Wimbledon, Esher, Weybridge & Walton.
We're a locals local with great food, serving the best seasonal British dishes with specials inspired by our customer's & team's travels, with a special investment in our Sunday roast (scoring 5 stars from The Guardian). We pride ourselves on excellent customer service, a warm welcome and product knowledge like no other pub in Surbiton, from our famous Young's Original beer to our stunning wine selection.
We love to have fun with our food and drink & our Burger Shack is a true testament to this. We are the only pub in Surbiton with a Burger Shack, serving up the juiciest patties with chicken wings, Louisiana hot sauces and spud nuggets! The Burger Shack backs onto our famous garden, an oasis in the middle of a bustling High Street, covered & heated in the winter and open to those glorious rays in the summer!
Our Team Matthew, our GM & our small but cracking team can't wait to welcome you to our pub. We have regular socials, buckets of incentives & muck in wherever we're needed. We really are a family & love nothing more than kicking back with a burger and a pint ourselves.
We are looking for awesome people to join our squad and continue to help us grow as a community. We are proud to announce that we will also be having a refurbishment in August 2025, a great challenge for anyone looking to make that step forward.
What We Offer Our Team Members:
- Access to our Career Pathway, Apprenticeships and training and development courses
- Free Meals
- Weekly pay
- 28 days holiday per year
- 20% discount in all Young’s pubs and 30% discount on overnight stays in our Pubs with Rooms
- Share Save Scheme
- Company Pension Scheme
What we look for in a Team Member:
As the successful member of our team you will have a passion to deliver exceptional customer service every time, with a friendly outgoing personality and desire to work as part of a team. You’ll get lots of training, learn about all our products & have a good time along the way.
Thanks for your interest in working with Youngs. If you’d like to be part of our team, then apply now!
Team Member in Surbiton employer: The Victoria Surbiton
Contact Detail:
The Victoria Surbiton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member in Surbiton
✨Tip Number 1
Get to know the pub! Before your interview, pop in for a drink or a bite. Chat with the staff and soak up the vibe. This shows you’re genuinely interested and helps you connect with the team.
✨Tip Number 2
Be yourself during the interview! We want to see your personality shine through. Share your passion for customer service and any fun experiences you've had in similar roles. Authenticity goes a long way!
✨Tip Number 3
Ask questions! Show us you’re keen by asking about the team culture, training opportunities, or even the famous Burger Shack. It’s a great way to demonstrate your enthusiasm and curiosity.
✨Tip Number 4
Follow up after your interview! A quick thank-you message can set you apart from other candidates. It shows you appreciate the opportunity and are still excited about joining our team.
We think you need these skills to ace Team Member in Surbiton
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and outgoing nature. Remember, we’re all about great customer service and a warm welcome!
Tailor Your Application: Make sure to tailor your application to us at The Victoria. Highlight any relevant experience you have in hospitality or customer service, and mention why you’re excited about joining our team. We love seeing genuine enthusiasm!
Keep It Clear and Concise: While we want to know all about you, it’s important to keep your application clear and to the point. Use simple language and avoid jargon. This helps us get to know you quickly and easily, which is what we’re after!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at The Victoria Surbiton
✨Know the Menu Inside Out
Before your interview, take some time to familiarise yourself with the menu and specials at The Victoria. Being able to discuss your favourite dishes or suggest pairings shows your enthusiasm for the role and helps you connect with the team’s passion for great food.
✨Show Off Your Customer Service Skills
Think of examples from your past experiences where you delivered exceptional customer service. Whether it was a challenging situation you handled or a time you went above and beyond, sharing these stories will demonstrate your suitability for the role and your commitment to providing a warm welcome.
✨Embrace the Team Spirit
The Victoria prides itself on being a family-like environment. Be prepared to talk about how you work well in a team and share any experiences where you’ve collaborated with others. Highlighting your ability to muck in wherever needed will resonate well with the hiring team.
✨Ask Questions About the Pub Culture
Prepare some questions about the pub's culture, upcoming events, or the refurbishment planned for 2025. This shows your genuine interest in becoming part of their community and helps you gauge if it’s the right fit for you too!