At a Glance
- Tasks: Lead a vibrant team and ensure exceptional customer service in a stylish pub.
- Company: The Victoria, a lively Young's pub in the heart of Surbiton.
- Benefits: Free meals, 28 days holiday, 20% discount, and career development opportunities.
- Other info: Enjoy regular socials and a supportive family-like environment.
- Why this job: Join a fun-loving team and make a real impact in a popular local pub.
- Qualifications: Experience in hospitality and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Victoria is a stunning Young's pub in the heart of Surbiton, proudly standing on its busy High Street. We've got great bus links from Kingston, Chessington and Norbiton & we're only a couple of stops on the train from Wimbledon, Esher, Weybridge & Walton.
We're a proper local pub with great food, serving the best seasonal British dishes with specials inspired by our customers' & team's travels, with a special investment in our Sunday roast (scoring 5 stars from The Guardian). We pride ourselves on excellent customer service, a warm welcome and product knowledge like no other pub in Surbiton. From our famous Young's Original beer to our stunning wine selection, we know our stuff & can't wait to show you what's what!
We love to have fun with our food and drink & our Burger Shack is a true testament to this. We are the only pub in Surbiton with a Burger Shack, serving up the juiciest patties with chicken wings, Louisiana hot sauces, doughnuts and spud nuggets! The Burger Shack backs onto our famous garden, an oasis in the middle of a bustling High Street, covered & heated in the winter and open to those glorious rays in the summer!
Our Team Matthew, our GM & our small but cracking team can't wait to welcome you to our pub. We have regular socials, buckets of incentives & muck in wherever we're needed. We really are a family & love nothing more than kicking back with a burger and a pint ourselves. We are looking for awesome people to join our squad and take our pub to the next level alongside the best people in the business!
What We Offer Our Deputy Managers:
- Access to our Career Pathway, Apprenticeships and training and development courses
- Free Meals
- 28 days holiday per year
- 20% discount in all Young’s pubs and hotels
- Share Save Scheme
- Company Pension Scheme
What we look for in a Deputy Manager:
We are looking for a motivated & experienced Deputy Manager to join and lead our team in our stylish, food focused pub. As the successful Deputy Manager you will have a genuine passion for exceptional customer service and a pro-active approach to team management. You will be enthusiastic & driven to continue the success of our pub and play a pivotal part in training our team to ensure they have the knowledge needed to delight our customers. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.
Deputy Manager in Surbiton employer: The Victoria Surbiton
The Victoria is an exceptional employer located in the vibrant heart of Surbiton, offering a dynamic work environment where team members are treated like family. With a strong focus on employee growth through access to career pathways and training, alongside generous benefits such as free meals and a company pension scheme, we ensure our Deputy Managers thrive both personally and professionally. Join us for a rewarding career in hospitality, where your passion for customer service will be celebrated and your contributions will help elevate our beloved pub to new heights.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in Surbiton
✨Tip Number 1
Get to know the pub! Before your interview, pop in for a drink or a bite to eat. Chat with the staff and soak up the atmosphere. This will not only give you insight into the pub's vibe but also show your genuine interest in being part of the team.
✨Tip Number 2
Show off your passion for customer service! During your interview, share specific examples of how you've gone above and beyond for customers in the past. We love hearing about those moments that made a difference!
✨Tip Number 3
Be ready to talk about teamwork! As a Deputy Manager, you'll be leading a small but cracking team. Share your experiences in managing and motivating teams, and how you’ve helped others grow in their roles.
✨Tip Number 4
Don’t forget to ask questions! Show us you're keen by asking about the pub’s future plans, team culture, or training opportunities. It’ll demonstrate your commitment to growing with us at The Victoria.
We think you need these skills to ace Deputy Manager in Surbiton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see that you genuinely care about providing exceptional customer service and have a love for great food and drink.
Tailor Your CV:Make sure your CV is tailored to the Deputy Manager role. Highlight your relevant experience in team management and customer service, and don’t forget to mention any specific achievements that demonstrate your skills!
Be Authentic:We’re all about being genuine at StudySmarter. Don’t be afraid to let your personality come through in your application. Share your story and what makes you a great fit for our pub family!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to see your application and get you on the path to joining our awesome team!
How to prepare for a job interview at The Victoria Surbiton
✨Know the Pub Inside Out
Before your interview, make sure you know The Victoria's menu and special offerings. Familiarise yourself with their seasonal British dishes and the unique features like the Burger Shack. This shows genuine interest and helps you connect with the team.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond for customers, as this is crucial for a Deputy Manager role. Be ready to discuss how you would maintain that high standard at The Victoria.
✨Demonstrate Team Leadership
As a Deputy Manager, you'll be leading a team, so come prepared with examples of your leadership style. Talk about how you've motivated teams in previous roles and how you plan to train and develop staff at The Victoria to ensure they have the knowledge to delight customers.
✨Embrace the Pub Culture
The Victoria prides itself on being a fun and welcoming place. Share your passion for hospitality and how you can contribute to the pub's vibrant atmosphere. Mention any ideas you have for team socials or ways to enhance the customer experience, showing you're a great fit for their family-oriented culture.
