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- Tasks: Lead and inspire the front-of-house team to deliver exceptional service.
- Company: Join a prestigious restaurant known for its premium guest experience.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on continuous improvement and team development.
- Why this job: Be a key player in creating memorable dining experiences for guests.
- Qualifications: Strong leadership skills and a passion for hospitality required.
The predicted salary is between 30000 - 40000 £ per year.
The Restaurant Manager is responsible for the overall leadership and performance of the front-of-house operation, ensuring exceptional service standards, attention to detail, team development, and smooth day-to-day running of the restaurant. This role requires a highly organised and passionate hands-on leader who drives consistency, accountability and a premium guest experience at all times. Accountable for ensuring consistent operations to support and in the absence of the General Manager.
Key Responsibilities
- Leadership & Team Management
- Lead, manage, and inspire the FOH team, ensuring high performance and accountability.
- Plan & deliver weekly training briefs and ongoing coaching to develop team capability.
- Implement structured team competitions and incentives to drive engagement and performance.
- Take accountability for maintaining CPL (Compliance) completion rates across the team.
- Foster a culture of professionalism, responsibility, and continuous improvement.
- Training & Development
- Deliver regular service training and coaching sessions for the FOH team.
- Organise and lead wine training and development sessions with suppliers & 3rd parties.
- Ensure all team members are trained to meet and exceed service standards.
- Promote a culture of learning and development across the team.
- Operations & Service Delivery
- Oversee day-to-day restaurant operations, ensuring smooth and efficient service.
- Maintain personal high standards of restaurant detailing, table setup, and overall appearance as well as ensuring that of the rest of the team.
- Ensure correct timings, presentation, and service etiquette are consistently delivered.
- Coordinate dietary requirements, special requests, and VIP guest arrangements.
- Manage service ambiance, including lighting and music levels appropriate to time of day.
- Maintain a consistent and visible management presence on the floor, particularly during peak service hours (12:00-14:30 / 17:30-22:30).
- Standards & Compliance
- Implement and uphold all service standards and procedures.
- Coach and develop team members service standards.
- Ensure full compliance with health & safety, hygiene, and licensing regulations.
- Monitor team performance and enforce accountability for maintaining standards.
- Guest Experience & Issue Resolution
- Handle all guest complaints and service issues promptly and professionally.
- Ensure a consistently high level of guest experience, particularly in the absence of the General Manager.
- Take ownership of service recovery and continuous improvement.
- Planning & Organisation
- Prepare and submit the weekly rota draft to the General Manager by midday each Wednesday.
- Create and execute a planned list of daily tasks, ensuring operational priorities are met.
- Maintain organisation, structure, and clear communication across all shifts.
Key Skills & Competencies
- Strong leadership and people management skills.
- Excellent organisational and time management abilities.
- High attention to detail and commitment to excellence.
- Effective communication and coaching capability.
- Ability to perform under pressure in a fast-paced environment.
- Proactive, solutions-driven mindset.
Performance Expectations
- Consistent delivery of exceptional guest experience and service standards.
- Strong leadership presence and accountability across all shifts.
- High team engagement, training completion, and performance levels.
- Effective operational management and attention to detail.
- Maintenance of compliance and operational excellence at all times.
This role requires flexibility to work evenings, weekends, and peak trading periods. The Restaurant Manager is expected to lead by example at all times, arriving in full business dress and ready to deliver a professional and polished service indicative of a 3 AA Rosette Environment.
Restaurant Manager in Leatherhead employer: The Victoria Oxshott
Contact Detail:
The Victoria Oxshott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Manager in Leatherhead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the restaurant industry. Attend local events, join online forums, or even pop into restaurants to chat with staff. You never know who might have a lead on your dream Restaurant Manager role!
✨Tip Number 2
Show off your skills! If you can, create a portfolio showcasing your previous successes in managing teams and delivering exceptional guest experiences. This could be a game-changer during interviews, giving you an edge over other candidates.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common questions related to leadership, team management, and guest experience. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for passionate individuals like you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Don’t miss out!
We think you need these skills to ace Restaurant Manager in Leatherhead
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for delivering exceptional guest experiences shine through. We want to see how you can inspire and lead a team to maintain high service standards.
Highlight Your Leadership Skills: Make sure to showcase your leadership experience in your application. We’re looking for someone who can manage and motivate a team, so share examples of how you've developed others and driven performance in previous roles.
Be Organised and Detail-Oriented: Since the role requires excellent organisational skills, demonstrate this in your application. Use clear headings, bullet points, and concise language to make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Victoria Oxshott
✨Know Your Restaurant Inside Out
Before the interview, do your homework on the restaurant's concept, menu, and service style. Familiarise yourself with their values and any recent news or changes. This shows genuine interest and helps you tailor your answers to align with their expectations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you inspired your team, handled conflicts, or implemented training programmes. Highlighting your leadership style will demonstrate that you're ready to take charge.
✨Demonstrate Your Attention to Detail
As a Restaurant Manager, attention to detail is crucial. Be ready to discuss how you ensure high standards in service and operations. You could mention your approach to maintaining cleanliness, presentation, and guest experience, as well as how you coach your team to uphold these standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest complaints. Think of scenarios where you've turned a negative experience into a positive one. This will show your proactive mindset and commitment to exceptional service.