Interim Network Manager

The Interim Network Manager will provide operational leadership and technical oversight of IT infrastructure, network services and digital systems across King Edward VI Camp Hill School for Boys and King Edward VI Camp Hill School for Girls and the KEC. The postholder will ensure both schools benefit from secure, reliable and consistently delivered technology services.

Responsibilities include:

• Maintaining and improving network infrastructure, cloud platforms, cybersecurity controls and end-user computing environments.
• Working closely with the Foundation's central Digital Team to align local services with established standards and strategic priorities.
• Management of day-to-day IT operations, support services, infrastructure maintenance, disaster recovery, business continuity and the continued development of Microsoft 365 and associated technologies.

IT Service Delivery and Operational Management:

• Oversee delivery of reliable and effective IT services across both schools and the KEC.
• Manage technical support activities through the Halo IT service management platform.
• Coordinate local IT resources, contractors and suppliers.
• Adhere to Academy Trust procurement systems and policies.

Network, Infrastructure and Cloud Services:

• Maintain wired and wireless networks, internet connectivity, firewalls, servers and storage.
• Administer Microsoft 365, Entra ID, Intune and Azure services.
• Monitor infrastructure performance and undertake preventative maintenance.
• Resolve complex technical issues.

Cybersecurity, Safeguarding and Resilience:

• Implement cybersecurity controls including MFA, conditional access and endpoint protection.
• Maintain internet filtering, monitoring and email security.
• Ensure backup, disaster recovery and business continuity arrangements are documented and tested.

Technology Governance and Compliance:

• Maintain asset inventories, licensing records and technical documentation.
• Ensure compliance with Foundation policies, cyber security requirements and data protection obligations.
• Support audits, risk assessments and vulnerability remediation.

Projects, Improvement and Transition:

• Coordinate infrastructure upgrades and technology projects.
• Support implementation of standardised platforms and processes.
• Improve service efficiency, reliability and user experience.
• Provide continuity, documentation and effective handover arrangements.

Comply with policies, procedures and code of conduct. Undertake relevant training and CPD. Participate in performance review processes. Attend meetings as directed. Undertake any duties appropriate to the role and grade.

Experience required:

• Managing IT infrastructure and services across complex or multi-site environments.
• Strong knowledge of Microsoft 365, Entra ID, Intune, Azure and Windows Server.
• Managing LAN, WAN, Wi-Fi, firewalls, VLANs, DNS and DHCP.
• Knowledge of cybersecurity, MFA, conditional access, endpoint protection and patch management.
• Managing IT support, service delivery and technical escalations.
• Deploying and managing Windows and Apple devices.
• Knowledge of backup, disaster recovery, business continuity and infrastructure monitoring.
• Maintaining technical documentation, asset records and configuration standards.

Qualifications:

• Relevant IT qualification at Level 3 or above, or equivalent professional experience.
• Microsoft certification (Microsoft 365, Azure, Endpoint Administrator) or equivalent practical expertise.
• Professional development/training in network administration, infrastructure or cyber security.

Skills:

• Strong analytical and problem-solving skills.
• Ability to prioritise workloads across two school environments and the KEC.
• Excellent communication skills.
• Strong organisational and documentation skills.
• Ability to work independently and use initiative.
• Strong customer service focus.
• Ability to manage incidents calmly under pressure.
• Collaborative approach and ability to work effectively with stakeholders.

Additional Experience:

• Experience in secondary schools, grammar schools or academy trusts.
• Knowledge of DfE technology standards, KCSIE and safeguarding requirements.
• Experience with Cisco, Aruba, Fortinet, Sophos or equivalent technologies.
• Microsoft Defender, Purview, Sentinel and email security experience.
• Halo ITSM, ITIL frameworks and supplier management experience.
• Experience with Windows Autopilot and Apple School Manager.
• Knowledge of CCTV, access control, PaperCut Hive and AV technologies.
• Experience supporting cloud migrations, network modernisation and IT transformation.

Educational Background:

• Degree in IT, Computer Science, Networking or related discipline.
• Cisco CCNA, CompTIA Network+ or similar networking certification.
• ITIL Foundation, Microsoft Security or cyber security certification.

Other Skills:

• Ability to identify opportunities for innovation and service improvement.
• Experience contributing to IT strategy.
• Ability to deliver technical training.
• Experience developing standard operating procedures.
• Ability to lead technical projects.
• Experience evaluating emerging technologies.
• Experience managing suppliers and contractors.
• Experience supporting organisational change and transformation.