Patient Liaison Officer in City of Westminster

We are looking for a friendly Patient Liaison Officer to join our patient-focused surgery. Able to work in a fast-paced environment with an established team. Plenty of opportunities for growth within the surgeryaswell as being part of a thriving, happy workforce.,

• To assist in keeping patient records accurate and up to date by scanning and attaching paper documents in to electronic records.
• To work in the reception area welcoming patients to the practice, treating them courteously, with dignity and respect at all times.
• Helping patients by dealing with requests or questions in a polite, professional and efficient manner
• To enable patients to access health care, directing them to appointments with appropriate members of the practice team, or outside services
• Booking, changing and cancelling appointments in person or over the telephone
• Answering patients general queries
• Taking telephone calls and messages, liaising with clinical and administrative staff, hospitals etc
• Telephoning patients in the evening to inform them about prescriptions, to move/book or rebook appointments, or gather personal data in a sensitive manner, such as smoking status, when asked to do so
• Registering patients, ensuring that information is checked and documented accurately
• Ensuring that an adequate supply of stationery is available in the consulting rooms and the reception area
• General use of the computer with patient details, making appointments, recording information etc
• General administration involving patient records, audits etc as required.

The Vicarage Lane Surgery is a welcoming GP practice serving over 10,000 patients in the heart of Stratford, East London. We are a friendly, dedicated team who always put our patients first. We constantly look for new ways to improve the service we provide for our patients and for our team. Our goal is to deliver excellence in care and exemplary service in everything we do.

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