The Vicarage Lane Surgery, a GP practice in Stratford, is recruiting a Patient Liaison Officer for its reception and administration team. The work centres on reception: booking and changing appointments, answering patient queries and scanning documents into records. Evening calls to patients about prescriptions, appointments and sensitive information such as smoking status set this post apart.
What the job involves
- Booking, changing and cancelling appointments in person or by phone
- Welcoming patients and dealing with their requests and queries courteously
- Directing patients to the right practice team member or outside service
- Taking calls and messages and liaising with clinical staff, administrators and hospitals
- Scanning and attaching paper documents to electronic patient records
- Registering patients and checking and recording their details
- Evening calls to patients about prescriptions, appointments and sensitive data such as smoking status, when asked
- Processing repeat prescriptions in line with practice guidelines
- Using the computer for patient details, appointments and records
- Administration of patient records and audits as required
- Keeping consulting rooms and reception stocked with stationery and ordering supplies
- Opening and locking up the premises and maintaining security
Qualifications
- GCSE grade A to C in English and Maths
- NVQ Level 2 in Health and Social Care
Nice to have
- GP surgery experience
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Patient Liaison Officer in City of London employer: The Vicarage Lane Surgery
The Vicarage Lane Surgery is an exceptional employer, offering a supportive work culture that prioritises high-quality patient care and professional development. With opportunities for ongoing training and collaboration within a dedicated multi-disciplinary team, you will thrive in an environment that values your contributions while serving a diverse patient population in the heart of the community.
