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- Tasks: Manage calls, greet clients, and support animal care with empathy.
- Company: Join CVS Vets, a leading veterinary group dedicated to animal welfare.
- Benefits: Competitive salary, five weeks' leave, staff discounts, and wellbeing support.
- Other info: Clear career pathway and commitment to inclusivity.
- Why this job: Make a difference in pets' lives while developing your career in a supportive environment.
- Qualifications: Previous receptionist experience; veterinary setting experience is a bonus.
The predicted salary is between 12 - 12 £ per hour.
Join Our Team as a Veterinary Receptionist! We are on the lookout for a dynamic and passionate animal enthusiast to step into the role at Exonia Veterinary Emergency Service.
Location: Gorleston and Lowestoft. Contract: FTC 1 Year. Hours: 24 per week. Shift Pattern: Monday-Sunday shifts between 8.00-19.00.
Role details: Supporting telephone, admin work, taking payments, welcoming clients and patients into practice. General reception duties.
About CVS Vets: Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 professionals, you’ll become part of a supportive community focused on one goal: putting pets first.
Responsibilities
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Ensure every client feels welcomed and valued at the practice
Qualifications & Requirements
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and strong teamwork abilities
- Proficiency in Microsoft Office and database systems
Offers & Benefits
- Salary aligned with the National Minimum Wage
- Five weeks’ annual leave (pro rata) per annum, plus bank holidays
- Long Service Award — extra day of annual leave for each year of service (up to 5 additional days)
- Staff discount on veterinary bills and care
- Staff discount on Animed Direct (online dispensary) for pet medicines, products and food
- Employee Assistance Programme for confidential wellbeing support
- And more as part of our commitment to recognition and support
For a full list of what we offer, see CVS Vets — What We Offer. Our Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. CVS is committed to fostering an inclusive workplace and building a workforce that reflects the diverse communities we serve.
How to Apply
Ready to join us? Apply now. Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Receptionist in Great Yarmouth employer: The Veterinary Hospital (Gorleston)
Contact Detail:
The Veterinary Hospital (Gorleston) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Great Yarmouth
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Exonia Veterinary Emergency Service. Familiarise yourself with their values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This could include handling phone calls or greeting clients. The more comfortable you are with these tasks, the more confident you'll feel during the real deal.
✨Tip Number 3
Show off your empathy! As a veterinary receptionist, you'll be dealing with clients during emotional times. Be ready to share examples of how you've provided support in past roles. This will highlight your ability to handle sensitive situations with grace.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the CVS Vets site. This not only streamlines the process but also shows your enthusiasm for joining our team. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Receptionist in Great Yarmouth
Some tips for your application 🫡
Show Your Passion for Animals: When writing your application, let your love for animals shine through! Mention any relevant experiences you have with pets or in a veterinary setting to show us you're the perfect fit for our team.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your previous receptionist experience and any skills that match the job description, like communication and customer service. We want to see how you can contribute to our mission!
Be Professional Yet Approachable: While we love a friendly vibe, remember to keep your application professional. Use clear language and check for any typos or errors. A polished application shows us you care about the details, just like we do when caring for our furry friends.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our community!
How to prepare for a job interview at The Veterinary Hospital (Gorleston)
✨Know Your Stuff
Before the interview, make sure you research Exonia Veterinary Emergency Service and understand their mission. Familiarise yourself with their services and values, especially how they prioritise animal care. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Empathy
As a receptionist, you'll be dealing with clients during emotional times. Prepare examples of how you've handled sensitive situations in the past. Highlight your ability to provide support and understanding, as this is crucial for the role.
✨Practice Your Communication Skills
Since the job involves managing communication, practice articulating your thoughts clearly. You might want to rehearse common interview questions related to customer service and conflict resolution. This will help you convey your strong communication skills effectively.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance not only reflects your seriousness about the position but also aligns with the professional environment of a veterinary practice.