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- Tasks: Create a welcoming environment and deliver exceptional customer service to pets and their owners.
- Company: Join the friendly team at The Pet Vet Warrington, dedicated to customer satisfaction.
- Benefits: Enjoy profit share bonuses, long service recognition, and surgery discounts.
- Why this job: Be the first point of contact for customers and make a lasting impression.
- Qualifications: Outgoing, proactive, and confident with a passion for customer service.
- Other info: Receive top-notch training and enjoy a dynamic work environment.
The predicted salary is between 36000 - 60000 £ per year.
We’re on the lookout for a Customer Experience Coordinator to join us at The Pet Vet Warrington! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.
What we’re looking for:
- We are looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets.
- This role is full time and includes working 1:4 weekends.
- Our Customer Experience Coordinators are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us.
- This puts our CECs in a great position to deliver a fabulous, long-lasting impression!
- To truly excel in your new role, we’ll ensure you receive the very best training.
- You’ll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).
- We’ve recently adopted a deskless reception at The Pet Vet Warrington!
- Upon arrival at our surgery, customers and their pets are greeted by a member of our Customer Experience team.
- After being guided to their seat in our waiting area and offered refreshments, a Customer Experience Coordinator will sit with the customer and complete their check-in process on a tablet, as well as talking through the services we offer that may be of benefit, such as our Pet Health Plans.
- After their appointment, our clinical team hands the customer back over to our Customer Experience team, who complete the customer’s check-out process and ensure the customer has time to ask any questions they might have.
- We’re looking for someone who is outgoing, proactive, confident and happy to support our customers in this way.
Benefits:
- Profit share bonus
- Long service recognition
- Income protection
- Compassionate leave
- Surgery discounts
Customer Experience Coordinator in Warrington employer: The Vet
Contact Detail:
The Vet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator in Warrington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Pet Vet Warrington. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a positive experience for customers and their pets, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! First impressions matter, especially when you're the face of the company. Make sure you look smart and approachable. A friendly smile can go a long way in making a great impression!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch that they’ll appreciate!
We think you need these skills to ace Customer Experience Coordinator in Warrington
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re all about creating a welcoming environment for our customers and their pets!
Tailor Your Application: Make sure to tailor your application to the Customer Experience Coordinator role. Highlight any relevant experience in customer service and how you can contribute to our team at The Pet Vet Warrington. We love seeing how you can bring your unique skills to the table!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out – we want to see what makes you a customer service superstar!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our fantastic team at The Pet Vet Warrington. We can’t wait to hear from you!
How to prepare for a job interview at The Vet
✨Know the Company
Before your interview, take some time to research The Pet Vet Warrington. Understand their values, services, and what makes them stand out in customer service. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Experience Coordinator, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've gone above and beyond to provide excellent customer service. Be ready to discuss how you handle difficult situations and ensure a positive experience.
✨Practice Your Communication Skills
Since you'll be interacting with customers both in person and over the phone, practice clear and friendly communication. You might want to role-play common scenarios with a friend or family member to build your confidence and ensure you come across as approachable and professional.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training provided through the BVRA or how the deskless reception works. This shows that you're engaged and eager to learn more about the role and the company culture.
