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- Tasks: Welcome customers and their pets, manage check-ins, and provide exceptional service.
- Company: Join The Pet Vet Doncaster, a friendly team dedicated to outstanding customer experiences.
- Benefits: Enjoy flexible hours, comprehensive training, and opportunities for professional development.
- Why this job: Be the first point of contact, making lasting impressions in a fun, pet-friendly environment.
- Qualifications: Outgoing, proactive individuals with a passion for customer service are encouraged to apply.
- Other info: Part-time role with 20 hours per week and 1 in 4 weekends required.
We’re on the lookout for a Customer Experience Coordinator to join us at The Pet Vet Doncaster! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.
What we’re looking for
We\’re looking for a part-time customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets. Hours would be spread across 4 days and include a 1 in 4 weekend rotation.
Our Customer Experience Coordinators are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long-lasting impression!
We\’ll make sure you receive the very best training, you\’ll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).
We operate a deskless reception at The Pet Vet Doncaster. Upon arrival at our surgery, customers and their pets are greeted by a member of our Customer Experience team. After being guided to their seat in our waiting area and offered refreshments, a Customer Experience Coordinator will sit with the customer and complete their check-in process on a tablet, as well as talking through the services we offer that may be of benefit. For example, our Pet Health Plans. After their appointment, our clinical team hand the customer back over to our Customer Experience team, who complete the customer\’s check-out process and ensure the customer has time to ask any questions they might have. We\’re looking for someone who is outgoing, proactive, confident and happy to support our customers in this way.
Benefits:
To attract and retain the best in the business, we offer a great range of benefits, including:
A little more about us at The Pet Vet Doncaster
You\’ll get to work in our purpose-built, spacious veterinary practice with the most fantastic facilities and a team who are all passionate about providing the very best care to all animals, day and night. Our colleagues have a broad range of specialities and many of our team are working towards certificates to enhance their clinical skills and the services we’re able to provide. We’re constantly working on new initiatives to support skill gaps and we make sure CPD is continuous and happening across all levels in our surgery. Could you be the newest member of our fabulous team?
Customer Experience Coordinator employer: The Vet
Contact Detail:
The Vet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator
✨Tip Number 1
Familiarise yourself with The Pet Vet's services and values. Understanding their commitment to exceptional customer service will help you align your approach during the interview, showcasing how you can contribute to their mission.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your customer service skills. Think about situations where you went above and beyond for a customer, as this will highlight your proactive nature and ability to create a welcoming environment.
✨Tip Number 3
Show enthusiasm for working with pets and their owners. Being passionate about animals can set you apart from other candidates, so be sure to express your love for pets and how it motivates you to provide excellent service.
✨Tip Number 4
Research common customer service scenarios in veterinary settings. This knowledge will not only prepare you for potential questions but also demonstrate your commitment to understanding the role and its challenges.
We think you need these skills to ace Customer Experience Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Experience Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've delivered exceptional customer service in the past.
Write a Personalised Cover Letter: Your cover letter should reflect your enthusiasm for the role and the company. Mention why you want to work at The Pet Vet Doncaster specifically, and how you can contribute to their mission of providing outstanding customer service.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at The Vet
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to creating a positive environment.
✨Familiarise Yourself with the Company
Before the interview, take some time to research The Pet Vet Doncaster. Understand their values, services, and what makes them unique. This knowledge will allow you to tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or manage multiple tasks at once. Practising your responses will help you feel more confident during the interview.
✨Demonstrate Your Team Spirit
Since you'll be working closely with a team, highlight your ability to collaborate and support your colleagues. Share examples of how you've worked effectively in a team setting, as this will show that you can contribute positively to the workplace culture.
