At a Glance
- Tasks: Be the friendly face of our Skygate facility, managing reception and visitor interactions.
- Company: Join Very, a company dedicated to helping families and fostering a vibrant workplace culture.
- Benefits: Enjoy flexible hours, discounts, and access to learning resources.
- Other info: Embrace diversity and enjoy excellent career growth opportunities in an inclusive setting.
- Why this job: Make a real impact as the first point of contact for visitors in a dynamic environment.
- Qualifications: Previous receptionist experience and strong organisational skills are essential.
The predicted salary is between 12 - 15 £ per hour.
About us
We are Very. Our purpose, helping families get more out of life, powers everything we do. We want our people to get more out of life too! If you’re high‑performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you’ll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go.
About the team
A fantastic opportunity has arisen for a Part‑time Receptionist to join us at our Skygate facility, our state‑of‑the‑art distribution centre in the East Midlands. The site is responsible for 94% of our customer orders, houses 7.2m products and processes 633,000 items every week. Our world class automated technology processes customer orders in as little as 17 minutes. It’s our talented Skygate colleagues who really make the magic happen though. Together, they’ve created a culture where diversity is celebrated, and work life balance is a priority. You will get to learn and develop here, working in an unrivalled culture and living by our values every day.
About the role
The Receptionist role is key to ensuring safety controls and daily operations run smoothly. The role is to cover reception on Mondays and Tuesdays, however flexibility is needed to cover holidays and sickness absence where required.
Working pattern: Monday and Tuesday 8am - 4pm
As a receptionist for our Skygate facility, you will be responsible for:
- Acting as a focal point for all day‑to‑day operations, contact and information
- Maintaining Security awareness and working alongside other members of the Security team
- Effectively dealing with all enquiries and visitor interactions at the front desk and contacting colleagues when visitors arrive
- Access & egress controls
- Answering incoming calls or internal calls from both colleagues and visitors
- Receiving and passing on mail deliveries to the relevant individuals
- Assisting in meeting room bookings and scheduling
- Responding to alarms and acting in accordance with emergency procedures
- Maintaining all records related to reception duties
- Administration support for the Fulfilment Centre Leadership Team
- Ad‑hoc administration and support tasks, where required to support the wider site
About you
This is a super important role to our site, greeting all visitors and representing The Very Group as the first point of contact to those visiting our site. You will have prior experience working as a receptionist at a busy site, comfortable with handling multiple priorities and duties at one time. The key skills required are:
- Excellent organisational skills
- Excellent communication skills
- Strong customer service and administration skills
- Highly motivated and willing to learn
- Attention to detail and accuracy on all aspects of the role are essential
Some of our benefits
- Inclusive culture and environment, check out our Glassdoor reviews
- LinkedIn learning access
- Up to 25% discount on Very.co.uk
- Matched pension up to 6%
- More benefits can be found on our career site
How to apply
Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions.
What happens next
Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in‑person or held remotely. You can expect a two stage interview process for this position:
- 1st stage – A one‑hour interview with the Hiring Manager, covering competency‑based questions around your experience and what you could bring to the role.
- 2nd Stage – A follow‑up interview to further explore your suitability for the role and give you the opportunity to meet additional members of the team.
As an inclusive employer please do let us know if you require any reasonable adjustments. If you'd like to know more about our interviews, you can find out here.
Diversity, inclusion and equal opportunities
We’re building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don’t discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via talentacquisition@theverygroup.com. We’ll be happy to support you. We’re proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.
Receptionist - Part Time employer: The Very Group
At Very, we prioritise the well-being and growth of our employees, offering a flexible work environment that encourages personal development and celebrates diversity. As a Part-time Receptionist at our state-of-the-art Skygate facility in the East Midlands, you'll be part of a dynamic team where your contributions are valued, and you'll enjoy a range of benefits including LinkedIn learning access and generous discounts. Join us to experience a culture that truly supports work-life balance and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Part Time
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The Very Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The Very Group and let us see your personality shine through!
We think you need these skills to ace Receptionist - Part Time
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The Very Group.
Get Familiar with Our Brand:Before applying, take some time to learn about The Very Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The Very Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The Very Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The Very Group will surely appreciate.
