Principal Software Engineer - Customer Care (Python, AWS)
Principal Software Engineer - Customer Care (Python, AWS)

Principal Software Engineer - Customer Care (Python, AWS)

Liverpool Full-Time 60000 - 84000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Design and build innovative software solutions in an agile team.
  • Company: Join the UK's largest integrated retail and financial services provider.
  • Benefits: Enjoy flexible working, £1,000 benefits allowance, 30 days holiday, and discounts.
  • Why this job: Be part of a collaborative culture that values innovation and customer care.
  • Qualifications: Experience in Python, AWS, and mentoring team members is essential.
  • Other info: Inclusive employer with a tailored interview process.

The predicted salary is between 60000 - 84000 £ per year.

Principal Software Engineer – Customer Care (Python, AWS)

Principal Software Engineer – Customer Care (Python, AWS)

1 day ago Be among the first 25 applicants

About Us

As the UK\’s largest integrated retail and financial services provider, we have a pretty unique position across three huge industries (retail, technology and credit) and our ambition is bold, to build the number one shopping destination for shoppers who value credit anywhere online. But we believe with our passion and track record for reinvention, we can improve how the world pays and shops for the things they love. Think you can help us? Read on…

About Us

As the UK\’s largest integrated retail and financial services provider, we have a pretty unique position across three huge industries (retail, technology and credit) and our ambition is bold, to build the number one shopping destination for shoppers who value credit anywhere online. But we believe with our passion and track record for reinvention, we can improve how the world pays and shops for the things they love. Think you can help us? Read on…

About The Team.

Our award-winning Customer Care Team are at the forefront of our relationship with our customers. We are not only passionate about achieving the right outcome and making quality decisions but are dedicated to our collaborative culture.

About The Role.

As a Principal Software Engineer, you will be responsible for designing, building and running front-end and/or back-end software solutions in an agile delivery squad. This role is hands-on, you\’ll be actively involved in designing, implementing and running the products and services that your squad are responsible for. You\’ll help shape best practices in software engineering, then both work to and coach other Squad members into driving and ensuring high quality solutions.

Our Principal Software Engineers will work as Tech Leads within autonomous product teams delivering products that are part of the rebuild and in squads aligned to our other key business goals. Our Principal Software Engineers will take responsibility for the technical delivery of great software and they will lead the technical direction for the team.

The ability to coach and mentor team members is essential to this role, as is experience of Agile software development techniques such as BDD, TDD and pair programming. We are looking for people who can explain very technical concepts to non-technical stakeholders, carry out technical prioritisation and work well with colleagues in and outside of the team at all levels.

About you:

  • Significant experience of building, integrating, maintaining and managing complex software architectures, ideally across multi-cloud environments.
  • Significant experience ofPython, Terraform, AWS Services like API Gateway, lambda, SQS, S3 and pipeline technologies e.g. GitLab CI/ Jenkins
  • Demonstrable experience of providing clear direction, coaching, mentoring and development support.
  • Passionate about code quality, testing and other engineering best practices.
  • Significant experience of building software applications that have security, reliability, scalability, high availability and concurrency built-in from the outset.
  • A strong collaborator and communicator
  • Proven ability to influence and negotiate with Technical Stakeholders from all Software Engineering levels
  • Computer Science degree or relevant experience.
  • A background and relevant current experience in a hands-on software engineering role is essential.
  • Confident and comfortable to share stories internally and externally to build our Very Group brand and credibility to attract and retain talent.
  • Be constantly interested in the Technology and Engineering landscapes internally and externally.

Our Benefits.

  • Flexible, hybrid working model
  • Inclusive culture and environment, check out our Glassdoor reviews
  • £1,000 flexible benefits allowance to suit your needs
  • 30 days holiday + bank holidays
  • Udemy learning access
  • Bonus potential (performance and business-related)
  • Up to 25% discount on Very.co.uk
  • Matched pension up to 6%
  • More benefits can be found on our career site

How To Apply

Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you may be required to undertake a credit, CIFAS and DBS check.

What happens next?

Our talent acquisition team will be in touch if you\’re successful so keep an eye on your emails! We\’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we\’re a good match, we\’ll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.

You can expect a three-stage interview process for this position:

1st stage – An informal 45-minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have.

2nd Stage – Take Home Technical Test

3rd Stage – A one-hour formal interview where you can expect both competency and technical questions

As an inclusive employer please do let us know if you require any reasonable adjustments.

If you\’d like to know more about our interviews, you can find out here.

Equal opportunities

We\’re an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other

  • Industries

    IT Services and IT Consulting

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Principal Software Engineer - Customer Care (Python, AWS) employer: The Very Group

At The Very Group, we pride ourselves on being the UK's largest integrated retail and financial services provider, offering a dynamic and inclusive work environment that fosters collaboration and innovation. Our Principal Software Engineers enjoy a flexible hybrid working model, a generous benefits package including a £1,000 flexible allowance, and ample opportunities for professional growth through continuous learning and mentorship. Join us in Liverpool, where you can make a meaningful impact while being part of a passionate team dedicated to transforming the shopping experience.
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Contact Detail:

The Very Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Principal Software Engineer - Customer Care (Python, AWS)

✨Tip Number 1

Familiarise yourself with the specific technologies mentioned in the job description, such as Python, AWS services, and Terraform. Being able to discuss your hands-on experience with these tools during the interview will demonstrate your suitability for the role.

✨Tip Number 2

Prepare to showcase your leadership skills by thinking of examples where you've successfully coached or mentored team members. This is crucial for the Principal Software Engineer role, so having clear stories ready will help you stand out.

✨Tip Number 3

Brush up on Agile methodologies, particularly BDD and TDD, as these are key components of the role. Be ready to discuss how you've implemented these practices in past projects to improve software quality.

✨Tip Number 4

Research the company’s culture and values, especially their focus on collaboration and customer care. Tailoring your responses to reflect how your personal values align with theirs can make a strong impression during the interview process.

We think you need these skills to ace Principal Software Engineer - Customer Care (Python, AWS)

Proficiency in Python
Experience with AWS Services (API Gateway, Lambda, SQS, S3)
Knowledge of Terraform
Familiarity with CI/CD tools (GitLab CI, Jenkins)
Strong understanding of software architecture and design patterns
Experience with Agile methodologies (BDD, TDD, pair programming)
Ability to coach and mentor team members
Excellent communication skills for technical and non-technical stakeholders
Strong problem-solving skills
Experience in building secure, reliable, and scalable applications
Ability to influence and negotiate with technical stakeholders
Passion for code quality and engineering best practices
Experience in a hands-on software engineering role
Interest in technology and engineering trends

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your experience with Python, AWS, and Agile methodologies. Use specific examples of projects where you've demonstrated your skills in software architecture and team leadership.

Craft a Compelling Cover Letter: In your cover letter, express your passion for software engineering and how your background aligns with the company's mission. Mention your experience in mentoring and coaching team members, as this is crucial for the role.

Showcase Relevant Projects: Include a section in your application that details relevant projects you've worked on, especially those involving multi-cloud environments and complex software architectures. Highlight any achievements or recognitions received.

Prepare for Technical Questions: Anticipate technical questions related to your experience with BDD, TDD, and pair programming. Be ready to discuss how you've implemented these practices in past roles and their impact on project outcomes.

How to prepare for a job interview at The Very Group

✨Showcase Your Technical Skills

Be prepared to discuss your experience with Python, AWS, and other relevant technologies. Highlight specific projects where you've successfully implemented these skills, especially in complex software architectures.

✨Demonstrate Leadership and Mentoring Abilities

Since the role involves coaching and mentoring, be ready to share examples of how you've guided team members in the past. Discuss your approach to fostering a collaborative environment and driving best practices.

✨Prepare for Technical Assessments

Expect a take-home technical test as part of the interview process. Brush up on your coding skills and be ready to demonstrate your problem-solving abilities. Practice common algorithms and data structures that may be relevant.

✨Communicate Effectively with Non-Technical Stakeholders

The ability to explain complex concepts to non-technical audiences is crucial. Prepare examples of how you've successfully communicated technical information in previous roles, ensuring clarity and understanding.

Principal Software Engineer - Customer Care (Python, AWS)
The Very Group

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  • Principal Software Engineer - Customer Care (Python, AWS)

    Liverpool
    Full-Time
    60000 - 84000 £ / year (est.)

    Application deadline: 2027-08-06

  • T

    The Very Group

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