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- Tasks: Join our Onsite Optimisation Team to enhance customer experiences and improve product journeys.
- Company: Be part of Very, a digital retailer dedicated to helping families thrive.
- Benefits: Enjoy flexible working, 27 days holiday, and a £250 benefits allowance.
- Why this job: Make a real impact on customer experiences while developing your skills in a supportive environment.
- Qualifications: Attention to detail, strong communication skills, and a passion for customer satisfaction.
- Other info: Flexible hybrid model and opportunities for continuous learning through LinkedIn Learning.
The predicted salary is between 28800 - 43200 £ per year.
About us
We're the team behind digital retailer Very. Our purpose, helping families get more out of life, powers everything we do. And we want our people to get more out of life too! If you're high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you'll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go. If you love making a difference, you'll love making it sparkle for millions of Very customers.
About the role
This is an exciting opportunity to join our Onsite Optimisation Team. If you're passionate about delivering exceptional customer experience, have great attention to detail and enjoy working with a wide range of stakeholders across the business, this could be the perfect role for you. You'll be joining the Onsite Optimisation Team who work to optimise the onsite journey to help customers find products and make purchase decisions.
Working closely with our Onsite Optimisation Specialists, you'll identify opportunities to enhance the customer search and category journey, improve product recommendations and manage user generated content. Working to improve category metrics and deliver seamless onsite experiences while supporting business objectives. You will act as the voice of the customer throughout the lifecycle of a product range, ensuring their needs and behaviours are at the heart of everything we do.
You will be responsible for:
- Acting as the voice of the customer to inform decisions and improvements across the product lifecycle.
- Collaborating with the Onsite Optimisation Specialist to resolve customer journey challenges and identify opportunities to boost conversion and progression to product.
- Using data insights and user studies to inform and execute onsite improvements.
- Supporting the execution of onsite changes, including attribution reviews, category walkthroughs, and key search word reviews.
- Managing product families, social content rights requests, and product attribution.
- Supporting Retail Discovery Trading through onsite search and recommendation rules.
- Overseeing social content management, including approvals and requests.
- Prioritising workload to meet deadlines, delivering projects on time and within budget.
- Streamlining processes and improving efficiency by identifying and implementing better ways of working.
- Aligning team approaches to customer behaviour principles to ensure consistent, site-wide customer journeys.
About you.
A logical thinker with a process-driven mindset and a passion for continuous improvement. Excellent attention to detail, organisational skills, and the ability to communicate effectively. Strong influencing skills and the ability to provide innovative solutions to challenges. Exceptional presentation skills and the ability to work independently when needed. A customer-first mindset with a focus on delivering exceptional experiences.
Some of our benefits:
Flexible, hybrid working model
Inclusive culture and environment, check out our Glassdoor reviews
£250 flexible benefits allowance to suit your needs
27 days holiday + bank holidays
LinkedIn Learning access
Up to 25% discount on Very.co.uk
Matched pension up to 6%
More benefits can be found on our career site.
How to apply
Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you may be required to undertake a credit, CIFAS and DBS check.
What happens next?
Our talent acquisition team will be in touch if you're successful so keep an eye on your emails! We'll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we're a good match, we'll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely. You can expect a two-stage interview process for this position: 1st stage - An informal 45-minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have. 2nd Stage - A one-hour formal task based interview where you can expect both competency and technical questions. As an inclusive employer please do let us know if you require any reasonable adjustments. If you'd like to know more about our interviews, you can find out here.
Equal opportunities
We're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Onsite Optimisation Assistant - 12 month FTC in Liverpool employer: The Very Group
Contact Detail:
The Very Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Optimisation Assistant - 12 month FTC in Liverpool
✨Tip Number 1
Get to know the company! Research Very and its values. When you understand what makes them tick, you can tailor your conversations to show how you fit right in. Plus, it’ll help you ask insightful questions during your interview.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and think about how your skills align with the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your passion for customer experience! Since this role is all about optimising the customer journey, be ready to share examples of how you've made a difference in previous roles. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and the team at Very.
We think you need these skills to ace Onsite Optimisation Assistant - 12 month FTC in Liverpool
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering exceptional customer experiences and how you can contribute to our Onsite Optimisation Team.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your relevant skills and experiences that align with what we're looking for, especially around attention to detail and collaboration with stakeholders.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and how you fit into our team. Avoid fluff and focus on what matters!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and benefits.
How to prepare for a job interview at The Very Group
✨Know Your Customer
Since the role is all about enhancing the customer journey, make sure you understand who the customers are and what they need. Research Very's target audience and think about how your skills can help improve their experience.
✨Showcase Your Attention to Detail
With a focus on optimising the onsite journey, be prepared to discuss specific examples where your attention to detail made a difference. Bring up any past experiences where you identified issues or opportunities that led to improved outcomes.
✨Prepare for Data-Driven Discussions
As data insights play a crucial role in this position, brush up on your analytical skills. Be ready to talk about how you've used data in previous roles to inform decisions or drive improvements, and consider bringing examples of metrics you've worked with.
✨Practice Your Presentation Skills
Given the importance of communication in this role, practice presenting your ideas clearly and confidently. You might be asked to explain your thought process during the task-based interview, so being articulate will help you stand out.
