Logistics Performance Manager (12 Month FTC) in Liverpool

About us. We’re the team behind digital retailer Very. Our purpose, helping families get more out of life, powers everything we do. And we want our people to get more out of life too! If you’re high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you’ll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go. If you love making a difference, you’ll love making it sparkle for millions of Very customers.

About the role. As a Logistics Performance Manager, you’ll play a key role in ensuring our carriers and suppliers deliver exceptional operational performance, customer focus, and compliance to process – all while keeping operational costs in check. Working as part of a dynamic team, you’ll manage the operational interactions with over 350 Drop Ship Vendors (DSVs) and our carrier partners. From onboarding new suppliers to driving continuous improvement, you’ll be at the heart of ensuring our logistics operations run smoothly and efficiently. This is a varied and hands-on role where you’ll build strong relationships with vendors, carriers, and internal teams, ensuring compliance, resolving issues, and identifying opportunities to enhance performance. If you’re passionate about logistics, thrive in a fast-paced environment, and are ready to make a real impact, this could be the perfect role for you.

Key Responsibilities:

• New Supplier Set-Up: Ensuring robust operational processes are in place and maintained. Building and maintaining strong working relationships with new vendors. Managing vendor integration with our systems and providing training to despatch teams. Overseeing label development, testing, and carrier collection set-up.
• Ongoing Vendor Support: Resolving operational issues and ensuring vendor compliance with despatch processes. Monitoring and maintaining accurate stock status with vendors. Building strong relationships with carriers and resolving any transport-related issues.
• Collaboration with Internal Teams: Partnering with Supply Chain Teams, vendors, and carriers to drive improvements. Supporting and delivering initiatives identified during QBRs.
• Site Audits and Compliance: Conducting site audits of carrier and supplier locations to ensure compliance and identify opportunities for improvement. Driving performance improvements and resolving carrier/supplier-related performance and customer issues.
• Delivery Carrier relationships: Maintaining great relationships with our network of delivery carriers. Ensuring Vendors have sufficient capacity to meet forecasts taking into account special events and seasonality. Oversight of Customer delivery performance through vendors and carriers.

This role will be based in our Head Office located in Speke, but will require occasional nationwide travel to visit our Drop Ship Vendor supplier base.

About you. You’re a self-starter with a passion for logistics and a customer-first mindset. You thrive on solving problems, building relationships, and driving performance improvements. You’re confident in challenging the status quo and influencing others to deliver results. Here’s what we’re looking for:

• A background in logistics with a strong understanding of operational processes.
• A customer-focused approach with a tenacious and proactive attitude.
• Strong influencing and relationship-building skills.
• Excellent communication skills – verbal, written, and presentation.
• An enquiring and challenging mindset, always looking for ways to improve.
• The ability to manage multiple priorities and deliver results in a fast-paced environment.

Some of our benefits:

• Flexible, hybrid working model
• Inclusive culture and environment
• £1,000 flexible benefits allowance to suit your needs
• 30 days holiday + bank holidays
• Udemy learning access
• Bonus potential (performance and business-related)
• Up to 25% discount on Very.co.uk
• Matched pension up to 6%

How to apply. Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions.

What happens next? Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely. You can expect a two-stage interview process for this position:

• 1st stage - A 1 hour video call with the hiring team to discuss your skills and relevant experience + competency type questions. This is also a great opportunity to find out more about the role and to ask any questions you may have.
• 2nd Stage – A one-hour face to face task based interview.

As an inclusive employer please do let us know if you require any reasonable adjustments. If you'd like to know more about our interviews, you can find out here.

Diversity, inclusion and equal opportunities. We’re building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don’t discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via talentacquisition@theverygroup.com. We’ll be happy to support you. We’re proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.