At a Glance
- Tasks: Handle customer complaints and ensure a positive resolution experience.
- Company: Join Shop Direct, the UK's second largest pureplay online retailer.
- Benefits: Enjoy competitive salary, career growth, and a vibrant work culture.
- Other info: Exciting opportunities for personal development in a fast-paced environment.
- Why this job: Be part of a transformative journey in digital retail and make a real difference.
- Qualifications: Experience in complaints handling and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
In the world of retail things happen fast, especially at Shop Direct. We're transforming at an unprecedented rate, becoming a truly world class digital retailer. Ensuring we make our customers aware of products that are relevant to them is really important to us and we know it's really important to our customer. It's central to our strategy and why we're looking to attract the very best talent we can and build on our already impressive team.
Technology underpins everything we are and enables us to truly understand our customer. It's central to our strategy. That's why we take it very seriously and continually invest, making sure we have the very latest tools needed to remain at the cutting edge of digital retail. It is a hugely exciting time to join Shop Direct as we transform into becoming a world class digital retailer and are now the UK's second largest pureplay retailer with our power brand, Very, and heritage brand, Littlewoods, not to mention our luxury brand Very Exclusive, taking the world by storm.
Shop Direct is on a journey - focused on becoming a world class digital retailer that can make good things easily accessible to more people; and we're no ordinary retailer, we also have a financial services business within Shop Direct that enables us to offer an array of credit and insurance products to our customers, making us unique in the market. It's a really exciting time for us as we rapidly expand, building on our rich history, embracing world leading technologies and utilising the huge amount of data available to make the right decisions to the benefit of both our customers and Shop Direct.
Join the multi award winning company behind exciting brands such as Very.co.uk, Very Exclusive and Littlewoods.com, and help us on our journey to becoming a world class digital retailer.
About us
We’re the UK’s second largest pureplay online retailer and we exist for one simple reason; to make good things easily accessible to more people. It’s our purpose, why we get out of bed in the morning. It means offering the best range of famous brands, a seamless online shopping journey and unique ways to spread the cost that our customers love. We’ve been doing it for more than 80 years and our digital department stores have become household names, from the much-loved Littlewoods.com to Very.co.uk, which is now our biggest and fastest growing brand with sales of more than £1bn. Today, we turnover more than £1.9bn, our websites get over 1.2m visits every day and 62% of our online sales are from mobile devices. We sell over 1,300 famous brands and deliver 49 million products to over four million customers each year. We’ve got a clear goal. It’s to become a world class digital retailer. We’re already well on the way and, by staying true to our purpose, we believe we’ll achieve our ambition.
About the role
About you
How to apply
This is a fantastic opportunity for an experienced Complaints Handling Advisor who is looking for their next career move. If you are interested to find out more please contact the Talent Acquisition team at Shop Direct or apply online. Please note that the Talent Acquisition team at Shop Direct is managing this vacancy directly and will not be accepting CVs sent by any recruitment agencies. Please be advised, if successful in securing this position, you may be required to undertake a credit, CIFAS and CRB check. If you are a current employee of Shop Direct please apply via Talent Online as an internal applicant.
Complaints Handling Advisor employer: The Very Group
The Very Group is an exceptional employer located in the vibrant city of Liverpool, offering a dynamic work culture that fosters creativity and collaboration. With a strong emphasis on employee growth, you will have access to flexible working arrangements, a competitive bonus structure, and a range of additional benefits that enhance your overall well-being. Join us to be part of a forward-thinking team where your contributions to knowledge management will make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Handling Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Very Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Very Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Complaints Handling Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Very Group:Your cover letter is your chance to shine! Tell us why you want to work at The Very Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Very Group!
How to prepare for a job interview at The Very Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
