Room Attendant

We are seeking a Room Attendant for Sedgebrook Hall, part of The Venues Collection.

As a Room Attendant, you will ensure all hotel bedrooms, corridors, and public areas are cleaned, prepared, and maintained to the highest standards.

DUTIES AND RESPONSIBILITIES

• Service rooms allocated by the housekeeper according to the Housekeeping Standards.
• Carry out routine and periodic cleaning in assigned areas, as directed by Supervisors.
• Strictly adhere to all COSHH regulations regarding the use of cleaning chemicals.
• Report maintenance faults in rooms to the Housekeeper management.
• Keep corridors clean, safely discard dirty linen, trays, and equipment.
• Report missing items (e.g., bathrobes, blankets) to the Floor Housekeeper.
• Pass guest requests to Housekeeper management.
• Report guest illness to Housekeeper management.
• Report suspected smoking in bedrooms to the Supervisor.
• Hand in lost property to Housekeeper management, ensuring valuables are kept safe.
• Report suspicious persons and keep guest rooms locked at all times.
• Deliver items to guest rooms as needed (e.g., laundry, dry cleaning).
• Assist public area cleaners if required.

The Venues Collection Way

• Maintain uniform standards and grooming policies.
• Adhere to all hotel policies and procedures.
• Attend staff meetings to understand hotel and department objectives.
• Work as part of a team to achieve hotel goals.
• Be familiar with hotel services and facilities.
• Attend daily briefings to stay informed about the hotel\’s operations.
• Organize work tasks efficiently to maximize productivity.
• Act professionally and politely to all guests and customers.
• Use positive body language to portray a professional image.
• Check guest satisfaction and address additional requirements.

Training & Development

• Participate in daily training sessions for personal development and role performance.
• Attend all fire, hygiene, health & safety training, and apply the knowledge gained.

Health & Safety

• Follow company health & safety procedures.
• Be familiar with fire evacuation procedures.
• Follow proper procedures when entering guest bedrooms.
• Report accidents involving guests or staff.
• Ensure stores and services are secured when unattended.
• Keep bedroom doors locked.
• Report hazards and keep customer details confidential.
• Manage hotel keys responsibly.
• Comply with relevant legislation and legal requirements.

Benefits Offered

• Healthcare benefits including dental, optical, and therapy treatments.
• Annual healthcare check-up.
• Access to discounts on entertainment, health & wellbeing, travel, shopping, and more.
• Meals on duty, pension scheme, life assurance, and employee assistance programs.
• Additional leave for maternity, birthdays, and family benefits.
• Ongoing training, career development, and support for professional subscriptions.

At Levy UK & Ireland, we celebrate diversity and promote inclusion, fostering a workplace where everyone is valued and respected. We welcome candidates from all backgrounds to join our vibrant team and contribute to our success. Part of Compass Group UK&I, we operate several event spaces with hotel-like facilities across the UK, offering excellent career growth opportunities in the hospitality industry.

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