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For Companies At a Glance
- Tasks: Lead the night team, ensuring smooth hotel operations and guest satisfaction.
- Company: Join Milton Hill House, part of the Venues Collection, in a vibrant environment.
- Benefits: Enjoy competitive pay, healthcare, 23 days' leave, and discounts on travel and shopping.
- Other info: Be part of an inclusive team that values your growth and wellbeing.
- Why this job: Make a real impact by ensuring guest safety and comfort during the night.
- Qualifications: Experience in hotel front office or night leadership roles is essential.
The predicted salary is between 29500 - 30500 £ per year.
Milton Hill House, Oxfordshire | Full-Time / Permanent £14.23 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
About the Role
We're looking for a Night Manager to join the Front Office team at Milton Hill House, part of the Venues Collection. This is a key role within the hotel, responsible for overseeing the operation throughout the night, leading the nights team, maintaining high service and security standards, and ensuring the hotel is fully prepared for the day ahead.
Key Responsibilities
- Overseeing the hotel operations throughout the night and acting as the main point of contact on shift
- Leading, supporting, and supervising the nights team to ensure the shift runs smoothly and professionally
- Taking responsibility for the safety, security, and general welfare of guests, team members, and the building overnight
- Completing the night audit accurately and ensuring all end‑of‑day and overnight procedures are followed correctly
- Managing guest queries, requests, complaints, and any overnight incidents in a calm and professional manner
- Carrying out regular security checks, floor walks, and patrols across the hotel
- Ensuring all Front Office standards, cash handling procedures, billing processes, and guest security procedures are followed at all times
- Supporting the day teams by preparing clear handovers, highlighting any issues, and ensuring the hotel is set up for the following morning
- Assisting with reservations and room allocations where required
- Responsible for rota planning for the nights team
- Monitoring overnight arrivals, no‑shows, room moves, late check‑ins, and any outstanding billing or operational issues
- Responding appropriately to emergencies, incidents, fire alarms, or other situations requiring escalation overnight
- Maintaining strong communication with Duty Managers, senior management, and other departments as needed
Our ideal Night Manager will:
- Have previous experience in a hotel Front Office or Night Leadership role
- Be confident leading a team and taking ownership of a shift independently
- Have a strong understanding of hotel night procedures, guest service, and operational standards
- Be highly organised, reliable, and able to stay calm under pressure
- Be confident handling guest complaints, overnight issues, and operational decision‑making
- Have good attention to detail, particularly around night audit, billing, and reporting
- Understand the importance of security, safeguarding, and compliance procedures overnight
- Be confident using hotel systems and completing administrative tasks accurately
- Have a proactive approach and be willing to step in wherever needed to support the operation
- Be someone who manages actively and visibly
Benefits
- Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare – Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts – up to 55% off cinema tickets
- Health & Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts – Discounts with holiday companies such as TUI and Expedia
- Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Vodafone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + bank holidays and additional day off for your birthday
- 2 days additional leave following return from maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby's first birthday
- Holiday purchase scheme
- Ongoing training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary‑finance products
Equal Opportunity Employment
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers.
Nights Manager employer: The Venues Collection
Contact Detail:
The Venues Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in night management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to hotel operations and guest service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've successfully managed a team or resolved guest complaints. This will demonstrate that you’re ready to take charge as a Nights Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Nights Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hotel management and night operations. We want to see how your skills match the role of Nights Manager, so don’t be shy about showcasing your leadership and guest service abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Nights Manager position. Share specific examples of how you've handled overnight operations or guest complaints in the past.
Show Off Your Attention to Detail: Since the role involves night audits and billing processes, make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure their application reflects their attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Milton Hill House!
How to prepare for a job interview at The Venues Collection
✨Know Your Night Operations
Make sure you brush up on hotel night procedures and operations. Familiarise yourself with the specific responsibilities of a Nights Manager, such as overseeing security checks and managing guest queries. This will show that you're not just interested in the role but also understand what it entails.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience leading a team, especially in a hotel environment. Think of examples where you've successfully managed a shift or resolved conflicts. This will demonstrate your ability to take ownership and lead the nights team effectively.
✨Stay Calm Under Pressure
During the interview, highlight situations where you've had to remain calm and composed under pressure. Whether it's handling guest complaints or dealing with emergencies, showing that you can manage stress will be key to proving you're the right fit for this role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the hotel's operations and team dynamics. This not only shows your interest in the position but also gives you a chance to assess if the hotel aligns with your values and work style. For example, ask about how they handle overnight incidents or support their staff during busy shifts.