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- Tasks: Deliver exceptional customer service and create memorable experiences for our guests.
- Company: Join the leading hospitality team at Kents Hill Park, part of Compass Group UK&I.
- Benefits: Enjoy healthcare perks, discounts, meals on duty, and a supportive work environment.
- Why this job: Be the face of our brand and make a real impact in a fast-paced setting.
- Qualifications: Passion for service, great communication skills, and ability to thrive under pressure.
- Other info: Opportunities for career growth and ongoing training in a diverse and inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
We\’re looking for a Hospitality Personnel who will be the face of our business, delivering exceptional customer service for Levy on a full time basis, contracted to 40 hours per week. You\’ll join a team that takes real pride in what they do – pride in our food, pride in our brand but most of all pride in our people.
Your key responsibilities will include:
- Greeting and looking after our guests so they go home delighted
- Serving customers, ensuring they receive an easy and seamless personalised experience
- Being knowledgeable about the menu and making recommendations to our guests
- Representing Compass Group UK&I and maintaining a positive brand image
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
Our ideal Hospitality Personnel will:
- Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
- Take initiative and make decisions that are right for our customers
- Be an excellent team player with great communication skills
- Have a desire to succeed in your role
- Possess the ability to work under pressure
Benefits
- Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare – Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts – up to 55% off cinema tickets
- Health & Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts – Discounts with holiday companies such as TUI and Expedia
- Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Vodaphone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH\’s and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby\’s first birthday
- Holiday purchase scheme
- On-going training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
Great things happen when people get together in our spaces to meet and spaces to sleep at Kents Hill Park. From conferences, meetings, training, and every business event in between our venue provides an informal atmosphere where you and our guests can be themselves.
We combine our spaces with a bigger family. Kents Hill Park is part of The Venues Collection – a division of Compass Group UK & Ireland, the market leader in contract catering & support services.
As a Hospitality Personnel, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Part of Compass Group UK&I, we are a grouping of seven easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK\’s biggest businesses.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK\’s leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: com/0710/97321001/52499547/SU #Venues Collection
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
Hospitality Personnel employer: The Venues Collection
Contact Detail:
The Venues Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Personnel
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Compass Group UK&I and The Venues Collection. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their hospitality family.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the business, think about how you can deliver exceptional service. Role-play common scenarios with friends or family to get comfortable with greeting guests and making recommendations from the menu.
✨Tip Number 3
Show off your personality! During interviews, let your passion for hospitality shine through. Share stories about your previous experiences and how you've gone above and beyond for customers. This will help you stand out as a candidate who truly cares about delivering outstanding service.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining our team. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Hospitality Personnel
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for hospitality shine through! Talk about why you love delivering exceptional service and how you make customers feel special. We want to see that spark!
Be Personal: Make your application personal by sharing specific experiences where you've gone above and beyond for guests. This helps us see how you embody the pride we take in our food and brand.
Know the Menu: Demonstrate your knowledge of food and drink in your application. Mention any relevant experience or training you have, as this shows us you're ready to make recommendations and enhance the guest experience.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team at Kents Hill Park.
How to prepare for a job interview at The Venues Collection
✨Know the Menu Inside Out
Make sure you’re familiar with the menu and any special offerings. Being able to recommend dishes confidently will show your passion for the role and impress your interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond to make a guest's experience memorable.
✨Demonstrate Team Spirit
Since teamwork is key in hospitality, be ready to discuss how you work well with others. Share stories that highlight your communication skills and ability to collaborate under pressure.
✨Emphasise Your Initiative
Employers love candidates who take initiative. Think of instances where you made decisions that positively impacted customers or improved service efficiency, and be prepared to share these during your interview.
