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- Tasks: Join us as a Waiter/Waitress, welcoming guests and ensuring top-notch service.
- Company: Kents Hill Park is part of The Venues Collection, known for stylish event spaces and career growth.
- Benefits: Enjoy flexible shifts, competitive pay, and great perks in a supportive environment.
- Why this job: Be part of a diverse team that values individuality and rewards hard work.
- Qualifications: Excellent customer service skills and some experience in hospitality preferred.
- Other info: Opportunity to progress your career in a fun, informal atmosphere.
We're currently recruiting a dedicated Waiter/Waitress to help ensure the smooth running of operations and deliver the best guest experience possible. As a Waiter/Waitress, you will maintain high standards of quality work. In return, you'll have the opportunity to progress your career with a company that invests in its people, celebrates individuality, and rewards employees who go beyond expectations. This role involves variable shifts, including some evenings and weekends.
Key Responsibilities:
- Welcoming guests
- Taking orders and providing recommendations
- Ensuring customer satisfaction
- Mixing and serving alcoholic and non-alcoholic beverages
- Ensuring accurate preparation and quality
- Handling orders from customers and servers
- Delivering food and drinks efficiently
- Managing cash and credit transactions
- Managing tabs and record-keeping
- Maintaining a clean, well-stocked bar area
- Cleaning glasses and restocking supplies
- Managing inventory and checking IDs for age verification
- Assisting with other bar duties and potentially serving food
Ideal Candidate:
- Excellent customer interaction and issue resolution skills
- Knowledge of various drinks and preparation methods
- Ability to work efficiently in a fast-paced environment
- Strong communication skills
- Accurate cash handling and tab management
- Physical ability to stand for extended periods and perform tasks
- Experience in a bar or restaurant environment preferred
- Ability to verify customer age and adhere to safety and food regulations
Our venue offers a welcoming space for meetings, conferences, and events, providing an informal atmosphere where guests can be themselves. Kents Hill Park is part of The Venues Collection, a division of Compass Group UK & Ireland, a leader in contract catering and support services. We offer stylish event spaces, residential and leisure facilities across the UK, with opportunities for career growth, competitive pay, and great perks. We are committed to fostering an inclusive environment where everyone can be their authentic selves and have equal opportunities to advance. Diversity is our strength!
Contact Detail:
The Venues Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Assistant
✨Tip Number 1
Familiarise yourself with the menu and drink offerings at Kents Hill Park. Knowing the ins and outs of what you’ll be serving can impress during your interview and show your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock restaurant setting. This will help you feel more comfortable handling orders and resolving issues on the spot.
✨Tip Number 3
Research the company culture at The Venues Collection. Understanding their values around inclusivity and employee growth can help you align your responses during the interview.
✨Tip Number 4
Be prepared to discuss your previous experience in hospitality, even if it’s informal. Highlight any relevant skills that demonstrate your ability to thrive in a fast-paced environment.
We think you need these skills to ace Hospitality Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any roles as a waiter or waitress. Emphasise skills like customer service, cash handling, and your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences that demonstrate your customer interaction skills and ability to handle various tasks efficiently.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as knowledge of drink preparation, communication skills, and experience in managing tabs and cash transactions.
Show Enthusiasm for the Company: Research The Venues Collection and mention why you want to work there specifically. Highlight their commitment to inclusivity and career growth, and express how you align with their values.
How to prepare for a job interview at The Venues Collection
✨Showcase Your Customer Service Skills
As a Hospitality Assistant, your ability to interact with guests is crucial. Prepare examples of how you've successfully resolved customer issues or enhanced their experience in previous roles.
✨Demonstrate Knowledge of Beverages
Familiarise yourself with various drinks and preparation methods. Being able to discuss your knowledge during the interview will show that you're ready to take on the responsibilities of mixing and serving beverages.
✨Emphasise Your Ability to Work Under Pressure
The hospitality environment can be fast-paced. Share experiences where you thrived in busy situations, highlighting your efficiency and ability to maintain quality service even when things get hectic.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
