At a Glance
- Tasks: Support the Housekeeping Manager in maintaining top-notch cleanliness and guest satisfaction.
- Company: Join a leading hospitality group with a focus on teamwork and excellence.
- Benefits: Enjoy healthcare perks, discounts, and 23 days holiday plus your birthday off!
- Other info: Dynamic work environment with opportunities for growth and professional development.
- Why this job: Make a real impact on guest experiences while developing your career in hospitality.
- Qualifications: Previous experience in housekeeping or management is a plus, but passion is key!
The predicted salary is between 31500 - 38500 £ per year.
ASSISTANT HOUSEKEEPING MANAGER, THE ROLE
The Assistant Housekeeping Manager is responsible for supporting the Housekeeping Manager in the day-to-day operation of the department, ensuring the highest standards of cleanliness, presentation, and guest satisfaction throughout the hotel. The role involves supervising the housekeeping team, maintaining compliance with company standards, assisting with departmental administration, and ensuring bedrooms and public areas consistently meet brand expectations.
HOUSEKEEPING OPERATIONS
- Support the daily management and organisation of the Housekeeping department.
- Ensure all guest bedrooms, public areas, meeting rooms, back-of-house areas, and staff facilities are maintained to the highest standards of cleanliness and presentation.
- Conduct regular inspections of guest rooms and public areas, ensuring any defects or maintenance issues are reported promptly.
- Assist in planning daily room allocations and team workloads to maximise productivity and efficiency.
- Ensure all rooms are cleaned and released in line with occupancy requirements and agreed service standards.
- Monitor linen, guest supplies, cleaning chemicals, and housekeeping equipment to ensure adequate stock levels are maintained.
- Work closely with Reception, Maintenance, Food & Beverage, Conference & Events, and other departments to ensure excellent communication and a seamless guest experience.
- Support the implementation and continuous improvement of housekeeping procedures and standards.
- Ensure compliance with TVC Housekeeping Standard Operating Procedures (SOPs).
- Assist with preparing rooms for VIP arrivals, special events, and group bookings.
- Ensure all lost property procedures are followed accurately.
- Support environmental initiatives, sustainability objectives, and efficient resource management.
PEOPLE MANAGEMENT
- Supervise, motivate, and support the housekeeping team during daily operations.
- Assist with recruitment, induction, training, and ongoing development of team members.
- Provide coaching, guidance, and regular performance feedback.
- Monitor productivity and quality standards, addressing performance issues where appropriate.
- Promote a positive team culture and a 'One Team' approach across the hotel.
- Support the Housekeeping Manager with rotas, absence management, and holiday planning where required.
- Lead the department in the Housekeeping Manager's absence.
GUEST EXPERIENCE
- Ensure every guest experiences a clean, comfortable, and welcoming environment.
- Respond promptly and professionally to guest requests and complaints relating to housekeeping.
- Take ownership of guest issues and ensure timely resolution.
- Support continuous improvement by reviewing guest feedback and implementing actions where appropriate.
HEALTH, SAFETY COMPLIANCE
- Ensure compliance with all relevant legislation and company policies, including:
- Health & Safety at Work
- COSHH
- Fire Safety
- Manual Handling
- Risk Assessments
- Infection Prevention Control
- Environmental Standards
IN RETURN YOU WILL GET...
- Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare - Free annual healthcare check
- Exclusive Benefits Wellbeing site (Perks at Work)
- Entertainment discounts - up to 55% off cinema tickets
- Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts - Discounts with holiday companies such as TUI and Expedia
- Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Vodafone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BHs and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby's first birthday
- Holiday purchase scheme
- On-going training development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
Part of Compass Group UK, we are a grouping of seven easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Compass Group UK is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Assistant Manager - Oxford employer: The Venues Collection
The Venues Collection is an exceptional employer, offering a vibrant work culture at Yarnfield Park in Stone where teamwork and excellence are at the forefront. With competitive salaries, generous annual leave, comprehensive healthcare support, and a strong focus on professional development, employees are empowered to grow and thrive in their roles. Join us to be part of a dedicated team that values high standards and fosters a supportive environment for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Oxford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Venues Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Venues Collection
Don't be shy about reaching out to The Venues Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager - Oxford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Venues Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Venues Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
