At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth spa experience.
- Company: Join the prestigious Raffles London at The OWO, a luxury destination.
- Benefits: Competitive pay, wellness perks, and a vibrant work environment.
- Other info: Dynamic role with opportunities for growth in a luxury setting.
- Why this job: Be part of an award-winning team delivering exceptional guest experiences.
- Qualifications: Passion for wellness and strong customer service skills required.
The predicted salary is between 30000 - 42000 £ per year.
Your role will be responsible for welcoming all guests within the spa and wellness department at the Raffles London OWO.
The Spa Concierge welcomes all spa guests and members who enter the spa and fitness area as well
as primarily support in the successful booking of spa treatments. They are responsible for providing customised, personal attention, anticipating the guests’ and members’ needs, and escorting them to
the appropriate areas throughout the spa. Appropriate and warm guest communication and
engagement is essential to the success of this role. The reception role supports the overall
communication for a smooth guest experience.
You will work in close contact with all other hotel departments to ensure a smooth and consistent service, surpassing the guests’ expectations.
Responsibilities
Operation
- Be a host to the guests and members of the spa. This includes greeting them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities. This role is also expected to be flexible to support other spa and fitness staff when needed.
- Receive and respond to all guest and member concerns, comments or complaints with discretion and urgency.
- Encourage rebooking for spa guests and correct any wrong bookings with care and urgency.
- Knowledgeable about all aspects of treatments, spa therapy, and the facility. Provide information and literature about the spa in person and over the telephone.
- Handle all transactions and maintain the daily balance with efficiency and accuracy.
- Schedule treatment bookings and ensure smooth operation of the reception.
- Ensure ambience levels, such as lighting and music are correctly set and maintained and all FOH areas are clean and organised.
- Maintain confidentiality for all spa guests and members and employees.
- Report any security concerns to the hotel management relating to guest safety
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Profil
- Passion for wellness and previous experienceworking in luxury spa’s.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- An understanding and willingness to contribute to a 24h operational schedule when required.
Company description
Raffles London at The OWO and The OWO Residences by Raffles is the brand’s first opening in London. Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall.
Its transformative journey has seen the building reborn as The OWO, a destination including 12 distinct restaurants and bars, an immersive spa with a 20-metre indoor pool and separate vitality pool, and a 600 seated-capacity grand ballroom.
The OWO Residences by Raffles is the first in the UK and Europe and will ensure the service hallmarks of Raffles - gracious and intuitive staff, personalised attention, and a timeless ambience – will be delivered seamlessly to residential owners. Located opposite Horse Guards on Whitehall, the property is a stone’s throw from St James’s Park and the Mall.
Award-Winning Excellence at Raffles London at The OWO :
- The Good Spa Guide, Best New Spa 2023.
- The Tatler Travel Guide, Hotel of the Year 2024.
- Worlds Best New Hotel (world top 50) 2024.
- 13th Best Hotel In the World 2024.
Spa Concierge (W/M) in City of London employer: The Vendom Company
Raffles London at The OWO is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the luxury hospitality sector. As a Spa Concierge, you will be part of a prestigious team dedicated to providing personalised guest experiences in a stunning environment, with opportunities for training and advancement in one of the world's best new hotels. Enjoy the unique advantage of working in a historic location, surrounded by London's iconic landmarks, while being part of a brand renowned for its commitment to excellence and employee satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Concierge (W/M) in City of London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Vendom Company. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Vendom Company
Don't be shy about reaching out to The Vendom Company directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Concierge (W/M) in City of London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Vendom Company and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Vendom Company
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
